Welcome to Hekomart.com

Contact Customer Support

Learn about our products, view online manuals, get the latest downloads and get service, support and professional advice. We're here to help. Need help with order information, repair status, shipping FAQs, product registrations or help finding a Support Center? Please contact us.

Self-Service Hub

Instant Solutions at Your Fingertips

Track orders, troubleshoot products, access digital resources, and find answers - all within seconds.

Order & Shipping Status

Log in to your account for real-time updates and seamless order management, or effortlessly Track Your Package using your order number with 24/7 shipping visibility.

Track Your Order >>

Returns & Refunds Portal

Initiate returns or refunds through our streamlined Returns Center with a hassle-free process, supported by our dedicated customer service team for swift resolution assurance.

Return an Order >>

Product Support Library

Download comprehensive product manuals, check detailed warranty coverage insights, or watch step-by-step video setup guides through our intelligent self-service portal.

Product Resources >>

Need help with product registration, repair status, or locating service centers? Customs clearance delays, restricted items, or export documentation? Our trade experts can help. Declined payments, currency conversion errors, or invoice discrepancies? Let’s resolve financial queries.

- We Serve All Customers With Equal Care -

Customer Experience

Repair Tracker

If you've already submitted a repair request, monitor live updates and detailed repair progress with full transparency, backed by our certified technician team for service timeline adherence.

Service Tracker >>

Report Issue

Technical Support

Contact our dedicated technical specialists at tech@hekomart.com for immediate troubleshooting of website anomalies or payment discrepancies, with system diagnostics and swift resolution commitment.

Submit a Request >>

Premium Services

From Cart to Delivery

VIP tier upgrades, reward redemption issues, or exclusive member services? Your concierge awaits.

Elite Member Hotline

Access priority 24/7 direct support at +1 (209) 280-3200 via our dedicated multilingual specialist team, with secure Member ID validation enabling personalized case resolution.

Member Login >>

Points Dispute Resolution

Submit transaction verification to us for prioritized resolution by our rewards team, with encrypted audit trails ensuring transparent reconciliation of your accrued benefits.

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Birthday Benefits

Not receiving annual perks? Enable curated annual privileges in Profile Settings to trigger automated delivery of personalized rewards through our recognition system.

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Customer Support Center

Address: 3401 Dale Rd, Modesto, CA 95356, United States

Phone Number:+1 (209) 280-3200

E-mail: support@hekomart.com

Opening Hours: Everyday 0:00 am - 12:00 pm (GMT -5)

Repair and Service

Address: 3401 Dale Rd, Modesto, CA 95356, United States

Phone Number:+1 (209) 280-3200

E-mail: repair@hekomart.com

Opening Hours: Everyday 0:00 am - 12:00 pm (GMT -5)

Product Inquiry

Address: 3401 Dale Rd, Modesto, CA 95356, United States

Phone Number:+1 (209) 280-3200

E-mail: inquiry@hekomart.com

Opening Hours: Everyday 0:00 am - 12:00 pm (GMT -5)

E-mail Support

*Please allow up to 1-2 hours for a response to your question. Fill out the form on contact us page to send a question to the Hekomart.com Support Team.

Fields marked with an asterisk (*) must be filled out. E-mail: support@hekomart.com