Hekomart.com Support Center
How Can We Help You Today?
Search our curated catalog, track orders, or find answers instantly. Our dedicated care team is available around the clock.
Reach Us Directly
Every Channel, Always Ready
Whether you prefer a phone call, a detailed email, or live chat, our team is available around the clock to assist you.
Call Us 24/7
+1 (209) 280-3200
Speak directly with a support specialist anytime.
Speak directly with a support specialist anytime.
Email Support
support@hekomart.com
Detailed inquiries answered within 2 hours.
Detailed inquiries answered within 2 hours.
Live Chat
Connect with our team instantly for real-time assistance and quick answers.
Response Time
Average reply within 2 hours
24/7 priority support available.
24/7 priority support available.
Our Commitments
Designed for Absolute Peace of Mind
Free Shipping on All Orders
Every order ships free across the United States with no minimum purchase required. Enjoy fast, reliable delivery from our curated warehouse to your doorstep.
Always Included
180 Days Purchase Protection
Extended coverage ensures your curated selections are protected for a full six months. If anything goes wrong, we'll make it right with repair, replacement, or refund.
Extended Cover
30 Days Money-Back Guarantee
Change your mind? Enjoy a hassle-free 30-day return window on all eligible products. Simply contact us and we'll provide a free return label — no questions asked.
Risk-Free
24 Months Warranty Service
Every product is backed by a comprehensive two-year warranty for lasting confidence. Our dedicated warranty team is ready to assist with any claim quickly and efficiently.
Full Coverage
Get In Touch
Send Us a Message
Our support specialists are ready to assist with any question about orders, products, shipping, or returns. Share your inquiry and we will respond promptly.
- Response within 2 business hours
- Dedicated specialist assigned to your case
- Secure and confidential communication
- Comprehensive follow-up until resolved
Specialized Teams
Find the Right Department
Each department at Hekomart.com is staffed by specialists who understand the nuances of curated retail, ensuring precise and knowledgeable assistance.
Order Management
Assistance with placing, modifying, or tracking your orders from checkout to delivery, ensuring every step is transparent and efficient.
Shipping & Logistics
Dedicated support for courier updates, delivery timelines, address corrections, and real-time tracking of your shipments.
Returns & Exchanges
Streamlined guidance for return requests, exchange options, and refund processing, all handled with care and transparency.
Warranty & Protection
Expert assistance with warranty claims, protection plans, and repair coordination, keeping your purchases covered for the long term.
Payment & Billing
Support for payment methods, invoices, tax inquiries, and billing discrepancies, ensuring every transaction is secure and accurate.
Product & Technical
In-depth product consultation, setup guidance, and technical troubleshooting support from specialists who know every curated item.
Shipping & Delivery
Fast, Free, and Fully Tracked
We partner with leading courier services to deliver your curated selections quickly and reliably. Every order ships free across the United States with full tracking visibility from warehouse to doorstep.
- Handling time: 0–1 business days (Mon-Fri)
- Transit time: 2–5 business days (Mon-Fri)
- Order cut-off: 5:00 PM EST (Mon-Fri)
- All taxes and VAT included — no extra fees
- Currently shipping to all 50 United States
Nationwide Coverage
We deliver to every corner of the United States with our trusted courier partners.
FedEx
UPS
TNT
USPS
DHL
DPD
Royal Mail
Returns & Refunds
Simple, Transparent, and Fair
We believe returns should be as effortless as shopping. Our streamlined process ensures you can shop with confidence, knowing every purchase is protected by a 30-day return window.
1
Contact us within 30 days at support@hekomart.com
2
Receive a free return shipping label instantly
3
Drop off your package at any authorized location
4
Refund processed within 10 business days
30-Day Return Window
Return items in original condition with tags and packaging for a full refund.
Refund Processing: 10 Business Days
- Return label included & free
- Restocking fees: No cost
- Return methods: In store, By mail
- Exchanges accepted for defective & non-defective products
Warranty & Protection
Coverage That Lasts
Every Hekomart.com product includes comprehensive warranty coverage, giving you confidence in every curated selection.
24-Month Standard Warranty
All products include a two-year manufacturer warranty covering defects and workmanship, at no additional cost.
Included Free
Quick Claim Processing
Most warranty claims are reviewed and approved within 48 hours of submission, keeping interruptions to a minimum.
Fast Review
Free Repair & Replacement
Eligible warranty claims receive free repair or replacement with no hidden costs, ensuring your product is restored quickly.
No Fees
Premium Support Access
Warranty holders receive priority routing to senior support specialists who understand every detail of your curated product.
Priority
Order Tracking
Know Where Your Package Is
Every order includes real-time tracking from dispatch to delivery. Follow your parcel's journey with precision and transparency.
1
Order Placed
2
Processing
3
Shipped
4
Delivered
Real-Time Tracking Available
Check your order status anytime through your confirmation email or log in to your account dashboard.
FAQ
Answers at Your Fingertips
Browse our most frequently asked questions for instant answers to common inquiries.
We currently ship to the United States and are working on expanding our reach to other countries. We use FedEx, UPS, TNT, USPS, Royal Mail, DHL, and DPD as courier services. Handling time is 0–1 business days (Monday to Friday) and transit time is 2–5 business days. Order cut-off is 5:00 PM EST Monday through Friday. Free shipping applies to all orders.
We have a 30-day return policy. Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, contact us at support@hekomart.com. Returns are sent to 3401 Dale Rd, Modesto, CA 95356, United States. If accepted, we'll send you a free return shipping label.
Once we've received and inspected your return, we'll notify you of approval or rejection. If approved, refunds are automatically processed to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to post the refund to your account.
No. Shipping is free on all orders, and we never charge restocking fees. Return labels are included free of charge. Our products are tax-inclusive, so customers do not need to pay additional VAT or customs taxes.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We'll evaluate the issue and make it right through repair, replacement, or refund — at no cost to you.
Yes. If you change your mind before your order has been dispatched, we can accept cancellations at any time. Once an order has been shipped, please refer to our refund policy for return instructions.
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Help Topics & Resources
About Hekomart.com
A Curated Department Store, Reimagined
Curated Excellence
Born in 2025, Hekomart.com carefully selects premium products that blend quality, design, and unexpected delight. Every item in our catalog passes a rigorous curation process to meet our high standards for everyday living.
Reliable Delivery Network
Trusted logistics partners ensure your orders arrive with speed, care, and full transparency. From our warehouse to your doorstep, every step is optimized for efficiency and reliability.
Sincere After-Sales Care
From 180-day purchase protection to 24-month warranty, every order is backed by genuine commitment to your satisfaction. Our support team is always ready to assist with care, respect, and professionalism.
Still Need Help?
We're Here Around the Clock
Whether you have a quick question or need detailed assistance, our support team is available 24/7 to ensure your Hekomart.com experience is seamless and delightful.