Terms of Service
The foundation of trust between Hekomart.com and our valued customers. Please read carefully.
Table of Contents
Acceptance of Terms
The legally binding agreement that governs your relationship with Hekomart.com.
Welcome to Hekomart.com, a curated marketplace headquartered at 3401 Dale Rd, Modesto, CA 95356, United States. These Terms of Service ("Terms," "Agreement") constitute a binding legal contract between you ("User," "Customer," "you," "your") and Hekomart.com ("Hekomart," "Company," "we," "us," "our"). By accessing, browsing, registering an account with, or making a purchase through Hekomart.com, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy, all of which are incorporated herein by reference.
We reserve the right, at our sole discretion, to update, modify, or replace any portion of these Terms at any time without prior notice. It is your responsibility to review these Terms periodically for changes. Your continued use of the website following the posting of any modifications constitutes acceptance of those changes. If you do not agree with any portion of these Terms, you must immediately cease using our website and services.
Important Notice: These Terms contain provisions that limit our liability and require individual arbitration for certain disputes. Please review Sections 11 and 15 carefully.
Electronic Communications
When you visit Hekomart.com or send communications to us electronically, you consent to receive communications from us electronically. We may communicate with you via email, SMS, push notifications, or by posting notices on the website. You agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.
Eligibility & Account Registration
Requirements for using Hekomart.com and managing your customer account.
To use Hekomart.com, you must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is greater. By using this website, you represent and warrant that you meet these age requirements and possess the legal capacity to enter into a binding contract. If you are under the legal age, you may only use the website under the direct supervision of a parent or legal guardian who agrees to these Terms on your behalf.
Account Registration
Certain features of Hekomart.com require you to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information promptly. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account. Notify us immediately at support@hekomart.com if you suspect any unauthorized access to your account.
- You may not create more than one account per person without written permission.
- You may not use another user's account without their express consent.
- We reserve the right to suspend or terminate accounts that violate these Terms.
- You may close your account at any time by contacting our support team.
United States Customers Only
Currently, Hekomart.com ships exclusively within the United States. You acknowledge that orders placed from outside the United States may not be processed. We are actively working to expand our shipping footprint to additional countries.
Products & Services
Our commitment to curating exceptional products for your daily life.
Hekomart.com is a curated department store that offers a diverse range of products across multiple lifestyle categories, including but not limited to home goods, personal care, technology accessories, kitchen essentials, wellness products, and lifestyle accessories. We carefully select each item based on strict criteria of quality, design, functionality, and overall value.
Product Descriptions & Accuracy
We strive to provide accurate product descriptions, specifications, and images on our website. However, we do not warrant that product descriptions, pricing, availability, or other content on Hekomart.com is error-free, complete, or current. Colors may vary slightly due to different monitor settings. In the event of an error in pricing or product information, we reserve the right to correct such errors and cancel affected orders.
Product Availability
All products on our website are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product offerings at any time without notice. Some items may have limited quantities and are sold on a first-come, first-served basis.
Curatorial Promise: Every product at Hekomart.com undergoes a rigorous selection process focused on premium quality, thoughtful design, and genuine utility — ensuring that each item adds meaningful value to your daily routine.
Pricing & Payment Terms
Transparent pricing with all applicable taxes included.
All prices displayed on Hekomart.com are listed in United States Dollars (USD) and are inclusive of all applicable federal, state, and local taxes. As stated in our policy: "Our products are all tax-included, customers do not need to pay additional VAT and customs taxes." This means the price you see is the final price you pay — no hidden fees at checkout.
Accepted Payment Methods
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we support secure payment through PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are encrypted using industry-standard SSL technology to protect your financial information.
Order Cancellation Policy
As outlined in our Shipping Policy: "If you change your mind before you receive your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy."
Price Adjustments
We reserve the right to modify prices at any time without prior notice. Promotional offers and discounts are subject to their own specific terms and conditions and cannot be combined unless explicitly stated otherwise. Price adjustments for items purchased prior to a sale may be available at our discretion.
Shipping & Delivery Policy
Fast, reliable, and complimentary shipping on every single order.
Shipping Coverage: We currently ship to the United States and are actively working on expanding our reach to other countries. Our shipping network is optimized for speed and reliability, ensuring your curated selections arrive promptly.
Courier Partners
We partner with industry-leading courier services to deliver your orders: FedEx, UPS, TNT, USPS, Royal Mail, DHL, and DPD. Each shipment is assigned the most efficient courier based on your location and package size.
Delivery Timeframes
- Handling Time: 0–1 business days (Monday to Friday)
- Transit Time: 2–5 business days (Monday to Friday)
- Order Cut-Off Time: Monday to Friday at 05:00 PM (GMT-05:00) Eastern Standard Time (New York)
Free Shipping & Tracking
As stated in our policy: "Free shipping on all orders." There are no minimum purchase requirements. Every order includes complimentary tracking so you can monitor your package's journey from our warehouse to your doorstep.
Returns & Refund Policy
A generous 30-day return window with straightforward processing.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. This applies to both defective and non-defective products.
Return Eligibility
- The item must be in the same condition as received — unworn or unused, with all original tags attached.
- The item must be in its original packaging.
- A receipt or proof of purchase is required.
- Returns are accepted for both defective and non-defective products.
- Exchanges are also accepted.
How to Initiate a Return
To start a return, contact us at info@hekomart.com. Returns must be sent to: 3401 Dale Rd, Modesto, CA 95356, United States. If your return is approved, we will provide a return shipping label at no cost and detailed instructions on how to send your package.
Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection. If approved, refunds are processed automatically to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to post the refund.
Restocking Fees: No restocking fees are charged for any returns.
Warranty Coverage
Extended protection for your peace of mind.
Every eligible product purchased from Hekomart.com includes a comprehensive 24-month warranty covering manufacturing defects and material flaws. Our warranty service is designed to provide you with confidence and support long after your purchase.
What is Covered
- Manufacturing defects in materials and workmanship
- Functional failures under normal use
- Electrical malfunctions (for applicable products)
- Hardware defects that prevent intended operation
How to File a Warranty Claim
If your product experiences a covered issue, contact our support team at support@hekomart.com or call +1 (209) 280-3200. Our team will guide you through the warranty process, which may include troubleshooting, repair, replacement, or refund, depending on the nature of the issue.
Intellectual Property Rights
Protecting our brand, content, and creative expression.
All content on Hekomart.com, including but not limited to text, graphics, logos, images, product descriptions, website design, software code, and digital media, is the exclusive property of Hekomart.com or its licensors and is protected by applicable intellectual property laws, including copyright, trademark, and trade secret laws.
Trademark Notice
The Hekomart name, logo, and all related marks are trademarks of Hekomart.com. Unauthorized use, reproduction, or distribution of any trademarks, logos, or brand elements without prior written consent is strictly prohibited.
Permitted Use
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use Hekomart.com for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, display, perform, or create derivative works of any content without express written permission.
User Conduct & Prohibited Activities
Guidelines for respectful and lawful use of our platform.
By using Hekomart.com, you agree not to engage in any conduct that violates applicable laws or these Terms. We reserve the right to investigate and take appropriate legal action against anyone who violates these provisions.
Prohibited Activities
- Using the website for any unlawful, fraudulent, or malicious purpose
- Attempting to gain unauthorized access to our systems or other users' accounts
- Interfering with the proper functioning of the website through viruses, bots, or other malicious code
- Scraping, crawling, or data mining our content without permission
- Posting false, misleading, or defamatory content
- Attempting to bypass security measures or manipulate pricing
- Using the website to harass, threaten, or harm others
- Reselling products for commercial purposes without authorization
Third-Party Links & Services
Understanding our relationship with external platforms.
Hekomart.com may contain links to third-party websites, services, or applications that are not owned or controlled by us. These links are provided for your convenience only and do not constitute an endorsement of the linked content, products, or services.
We are not responsible for the availability, accuracy, content, or policies of third-party websites. Accessing any third-party website is at your own risk, and you should review the terms and privacy policies of such websites before engaging with them.
Payment Processors
We use reputable third-party payment processors to handle financial transactions securely. While we carefully select our partners, we cannot guarantee their services and are not liable for issues arising from their platforms.
Limitation of Liability
Our liability is limited as described herein.
To the fullest extent permitted by applicable law, Hekomart.com, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation lost profits, data loss, or business interruption, arising from your use of the website or any products purchased through it.
Our total aggregate liability for any claim arising out of or relating to these Terms or your use of Hekomart.com shall not exceed the amount you paid for the specific product or service giving rise to the claim.
No Warranty Disclaimer
Except as expressly provided in our warranty policy, all products and services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components.
Indemnification
Your responsibility to protect our interests.
You agree to indemnify, defend, and hold harmless Hekomart.com, its officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
- Your use of or access to Hekomart.com
- Your violation of these Terms or any applicable law
- Your infringement of any third-party rights
- Any content you submit or transmit through the website
- Any fraudulent or unlawful activity conducted through your account
Force Majeure
Circumstances beyond our reasonable control.
Hekomart.com shall not be held liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, labor disputes, transportation disruptions, power outages, cyber attacks, or supplier failures.
In the event of a force majeure occurrence, we will make reasonable efforts to notify affected customers and resume normal operations as soon as practicable. Delivery timeframes may be extended accordingly.
Governing Law & Jurisdiction
The legal framework that governs these Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Stanislaus County, California.
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to these Terms must be filed within one (1) year after such claim or cause of action arose or be permanently barred.
Dispute Resolution & Arbitration
How we resolve disagreements fairly and efficiently.
We are committed to resolving disputes amicably and efficiently. Before initiating any formal legal action, we encourage you to contact our customer support team at support@hekomart.com or +1 (209) 280-3200 to attempt to resolve the matter informally.
Arbitration Agreement
Any dispute not resolved through informal negotiation shall be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules. You and Hekomart.com each waive the right to a jury trial and to participate in a class action lawsuit. Arbitration shall take place in Stanislaus County, California.
Small Claims Exception
Notwithstanding the arbitration agreement, either party may elect to pursue a claim in small claims court where jurisdiction and venue are proper.
Changes to These Terms
Staying informed about updates to our policies.
Hekomart.com reserves the right to modify, amend, or replace these Terms at any time in our sole discretion. The most current version of these Terms will always be posted on this page with a "Last Updated" date indicated.
Material changes will be communicated through prominent notices on our website or via email to registered users. Your continued use of Hekomart.com after such notice constitutes acceptance of the updated Terms. If you do not agree with the changes, you must stop using our website and services.
We encourage you to review these Terms periodically to stay informed about your rights and obligations.
Our Commitment to Trust & Transparency
Frequently Asked Questions
You may cancel your order at any time before it has been dispatched. Simply contact our support team at support@hekomart.com or call +1 (209) 280-3200. If your order has already been shipped, please refer to our return policy for next steps.
We offer a generous 30-day return policy from the date you receive your item. Both defective and non-defective products are eligible for return, provided they meet our return conditions (unused, with tags, and in original packaging).
Yes! All prices on Hekomart.com are tax-included. You will never see additional VAT, customs taxes, or hidden fees added at checkout. The price you see is the final price you pay.
Our handling time is 0–1 business days, and transit time is 2–5 business days. Total delivery time is approximately 3–6 business days depending on your location within the United States. All orders ship free!
Our 24-month warranty covers manufacturing defects, material flaws, and functional failures under normal use. If your product experiences a covered issue, contact us for troubleshooting, repair, replacement, or refund assistance.
Currently, we ship exclusively within the United States. We are actively working on expanding our shipping footprint to additional countries. Stay tuned for updates on international shipping availability.
Need Assistance?
Our dedicated support team is available 24/7 to help with any questions about these Terms or your shopping experience.
Last Updated: August 2026 | These Terms apply to all users of Hekomart.com. By continuing to use our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.