Refund Policy
A fair and transparent process designed to give you complete peace of mind with every purchase.
Return Policy Overview & Eligibility
Our straightforward 30-day return policy and conditions.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note: Returns are accepted for both defective and non-defective products. Exchanges are also accepted. Product condition must be new only.
How to Start a Return
Simple steps to initiate your return request.
To start a return, you can contact us at info@hekomart.com. Please note that returns will need to be sent to the following address:
3401 Dale Rd, Modesto, CA 95356, United States.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@hekomart.com.
Returns, Exchanges & Product Condition
Key details you should know before initiating a return.
Returns
Accept returns for both defective and non-defective products.
Exchanges
Accept exchanges.
Product Condition
New only.
Return Window
30 days.
Return Method
In store, By mail.
Return Label
Included in the package, Free.
Restocking Fees
No cost.
Refund Processing Time
10 days.
Damages and Issues
What to do if you receive a defective or wrong item.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to get what you want.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
How refunds are processed and timelines.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Hassle-Free Returns
Return & Refund Support
Our customer support team is available 24/7 to assist with any return or refund questions.
Last Updated: August 2026 | This Refund Policy applies to all orders placed on Hekomart.com.