Shipping Policy
Everything you need to know about how your order reaches your doorstep — quickly, securely, and free of charge.
Shipping Coverage & Courier Partners
Where we ship and who we trust to deliver your orders.
We currently ship to the United States and are working diligently on expanding our reach to other countries. We understand the importance of reliable delivery, which is why we partner with industry-leading courier services to ensure your package arrives safely and on time.
Couriers Used
- FedEx
- UPS
- TNT
- USPS
- Royal Mail
- DHL
- DPD
Each shipment is assigned to the most efficient courier based on your delivery address and package characteristics.
Delivery Timeframes & Order Cut-Off
Understanding handling time, transit time, and order deadlines.
Delivery Time = Handling Time + Transit Time
Handling Time
0–1 business days (Monday to Friday). All products undergo a production process, therefore a handling time applies to every order. This ensures your item is carefully prepared before dispatch.
Transit Time
2–5 business days (Monday to Friday), depending on your location within the United States.
Order Cut-Off Time
Monday to Friday at 05:00 PM (GMT-05:00) Eastern Standard Time (New York). Orders placed after this time will begin processing the next business day.
Example: Order before Friday 5:00 PM EST, and your package will be handled within 0–1 business days and typically arrive within 2–5 business days after dispatch.
Shipping Costs & Package Tracking
Free shipping and full visibility for every order.
Shipping Costs
Free shipping on all orders. There are no hidden fees, no minimum purchase requirements, and no surprise charges at checkout. The price you see is the final price you pay.
Tracking Your Parcel
Want to keep tabs on your parcel's journey? We offer tracking on every order so you can follow its adventures until it reaches you. Once your order is dispatched, you will receive a tracking number via email or SMS to monitor its progress in real time.
Cancellations & Taxes
Flexible order changes and transparent pricing.
Cancellations
If you change your mind before you receive your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Taxes
Our products are all tax-included. Customers do not need to pay additional VAT or customs taxes. The price displayed at checkout is the total amount you will be charged.
Questions? Our customer support team is available 24/7 at +1 (209) 280-3200 or support@hekomart.com.
Fast, Free & Fully Tracked
Shipping FAQs
Yes. We offer free shipping on all orders, with no minimum purchase required and no hidden fees.
We use FedEx, UPS, TNT, USPS, Royal Mail, DHL, and DPD as courier services.
Delivery time is the sum of handling time (0–1 business days) and transit time (2–5 business days). Most orders arrive within 2–6 business days after placement.
You may cancel at any time before the order has been dispatched. Once dispatched, please refer to our refund policy.
All product prices are tax-included. You will not be charged additional VAT or customs taxes.
Shipping Support
Our customer support team is available 24/7 to assist you with any shipping questions.
Last Updated: August 2026 | This Shipping Policy applies to all orders placed on Hekomart.com.