Payments & Pricing
Secure, transparent, and effortless checkout — engineered for modern urban living. Every transaction is protected by enterprise-grade encryption and backed by our 180-Day Purchase Protection.
Ways to Pay
We accept major U.S. credit and debit cards, plus the most trusted digital wallets. Every method is encrypted and verified through our strategic payment partner, Oceanpayment.
All transactions are processed in USD. Your card statement will show HEKOMART.COM as the merchant. We do not store your full card details on our servers.
Powered by Oceanpayment
Hekomart.com has chosen Oceanpayment as our exclusive payment service provider. Oceanpayment is a globally recognized leader in cross-border payment processing, offering PCI DSS Level 1 compliance, advanced fraud detection, and real-time transaction monitoring.
This partnership ensures that every payment you make is handled with bank-level security and industry-leading reliability — so you can shop with complete confidence.
Your Payment Is Protected
We deploy multiple layers of protection to keep every transaction safe from checkout to confirmation.
256-Bit SSL Encryption
All data between your browser and our servers is encrypted with the same technology used by global financial institutions.
PCI DSS Level 1
Oceanpayment maintains the highest level of Payment Card Industry Data Security Standard compliance.
3D Secure Authentication
Additional verification steps protect you from unauthorized card use, adding an extra layer of confidence.
Tokenization
Sensitive card data is replaced with a unique token, so your real card number is never stored or transmitted.
Real-Time Fraud Monitoring
Transactions are screened 24/7 by AI-driven systems that flag suspicious activity instantly.
Data Privacy
We never sell or share your personal information. Your data belongs to you, always.
No Surprises, Ever
What you see is exactly what you pay. Our pricing model is built on clarity and fairness.
Tax Included
All prices include applicable U.S. taxes. You won't be asked to pay extra VAT or customs duties.
No Hidden Fees
Zero processing fees, zero surcharges, zero surprises. The price on the product page is final.
Clear at Checkout
You'll see a complete price breakdown before you confirm your order — items, shipping (free), and taxes.
USD Currency
All transactions are processed in U.S. Dollars (USD) for your convenience and clarity.
Payment Failure Solutions
If your card is declined or a payment fails, don't worry. Most issues can be resolved quickly. Below are the most common causes and fixes.
Card Declined
Check that your card number, expiry date, and CVV are entered correctly. Contact your bank to ensure international or online transactions are enabled.
3D Secure Failure
If the authentication step fails, try again from a stable internet connection or use a different browser/device. Ensure your bank's OTP is entered correctly.
Billing Address Mismatch
Your billing address must match exactly what your bank has on file, including apartment numbers and ZIP codes.
Insufficient Funds
Ensure your card has sufficient available credit or funds. You may need to use another payment method or contact your bank.
Network Timeout
A slow or unstable connection can interrupt payment processing. Refresh the page and try again, or use a wired connection.
Duplicate Charge
If you see a duplicate charge, it's usually a temporary authorization that will drop automatically. Contact support if it posts.
Payment FAQ
Answers to the most common questions about paying on Hekomart.com.
Your card may be declined for several reasons: insufficient funds, incorrect card details, expired card, or your bank blocking online/international transactions. Please double-check your information, contact your bank to authorize online purchases, or try another payment method. Our support team is available 24/7 if the issue persists.
3D Secure is an additional security layer mandated by card networks (e.g., Verified by Visa, Mastercard SecureCode). During checkout, you may be redirected to your bank's page to enter a one-time password or approve the transaction. This helps prevent unauthorized card use and protects both you and the merchant.
Address Verification Service (AVS) compares the billing address you enter with the address your bank has on file. A mismatch can trigger a decline as a fraud prevention measure. Ensure your billing address is exactly as it appears on your card statement, including apartment or unit numbers and ZIP code.
Yes, we accept all major U.S. debit cards displaying the Visa, Mastercard, or Discover logo. Debit transactions are processed similarly to credit cards, and the funds are deducted directly from your checking account. Prepaid cards may also work if they support online transactions.
Once your return is approved, we process the refund within 10 business days. The time it takes to appear on your statement depends on your bank or credit card issuer — typically 3-10 additional business days. We'll send you an email confirmation as soon as the refund is initiated.
Our 180-Day Purchase Protection covers eligible items against defects, damage during shipping, or if the item doesn't match its description. If an issue arises within 180 days of delivery, contact us for a repair, replacement, or refund. This is in addition to the 30-day return window and 24-month warranty on select products.
We never store your full credit or debit card number on our servers. All payment details are tokenized and processed by our PCI-compliant partner, Oceanpayment. You may see a saved payment method on our site, but it is a secure token that can only be used for future purchases with your authorization.
A duplicate charge is often a temporary authorization hold that hasn't been released yet. These holds typically disappear within 3-7 business days. If the duplicate actually posts to your account, contact our support team immediately with your order number and a screenshot of the charges, and we'll resolve it promptly.
We currently ship only within the United States, but we accept most international credit and debit cards if the billing address is in the U.S. or if your card issuer supports cross-border transactions. The transaction will be processed in USD, and your bank may apply a currency conversion fee.
Once an order is placed, the payment method cannot be changed. If the payment fails or you need to use a different card, please contact our support team before the order is dispatched. We may be able to cancel the original order and help you place a new one with your preferred method.
180-Day Purchase Protection
Every order at Hekomart.com is automatically covered by our 180-Day Purchase Protection program. If your item arrives damaged, defective, or significantly different from its description, we will make it right.
Here's how it works:
- 1 Contact our support team within 180 days of delivery with your order number and a description of the issue.
- 2 We may request photos or a short video to verify the issue and prevent fraud.
- 3 We'll offer a replacement, repair, or full refund — whichever is most appropriate for your situation.
Credit Card Seller Protection
We partner with Oceanpayment to safeguard both buyers and sellers. Here's how our seller protection policy helps ensure a secure marketplace.
Chargeback Protection
When you follow our transaction guidelines, you're protected against fraudulent chargebacks. We maintain detailed order records and work with card networks on your behalf.
Fraud Detection
Advanced risk models analyze every transaction for signs of fraud. Suspicious orders are flagged for manual review before fulfillment, protecting you from unauthorized payments.
Seller Verification
All merchants on Hekomart.com undergo a rigorous vetting process to ensure they meet our quality and compliance standards before they can sell.
Shipping & Delivery
We currently ship to the United States with free shipping on every order. Your package is handled with care and delivered by trusted couriers.
- ✓ Handing time: 0–1 business days (Mon–Fri)
- ✓ Transit time: 2–5 business days (Mon–Fri)
- ✓ Couriers: FedEx, UPS, USPS, DHL, TNT, Royal Mail, DPD
- ✓ Order cut-off: 05:00 PM (GMT-05:00) Eastern Time
Tracking is provided for every order so you can follow your parcel's journey from our warehouse to your door.
30-Day Money-Back Guarantee
If you're not completely satisfied, you have 30 days from delivery to request a return. No restocking fees, no complicated forms.
Free Return Label
Return labels are included in every package. Print, attach, and drop off — it's that simple.
10-Day Refund Processing
Once we receive and inspect your return, refunds are processed within 10 business days to your original payment method.
New Condition Only
Items must be unworn, unused, with original tags and packaging. We accept returns for both defective and non-defective products.
Exchanges Accepted
Need a different size or color? Return the original and place a new order for the item you want — fast and hassle-free.
Need Help with a Payment?
Our dedicated support team is available around the clock to assist with any payment or pricing question.
Phone
+1 (209) 280-3200
24/7 support
support@hekomart.com
Response within 12 hours
Address
3401 Dale Rd, Modesto,
CA 95356, United States
Your Trust Is Our Priority
Every payment on Hekomart.com is backed by our 180-Day Purchase Protection, 30-Day Money-Back Guarantee, and 24-Month Warranty Service. We are committed to providing a seamless, secure, and transparent shopping experience — from checkout to delivery.