Privacy Policy
Your privacy is fundamental to our mission. Learn how we collect, use, and protect your personal information.
Table of Contents
Introduction & Scope
Our commitment to safeguarding your personal information.
Hekomart.com ("Hekomart," "we," "us," "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products. By using Hekomart.com, you consent to the practices described in this policy.
This policy applies to all users of Hekomart.com located in the United States. If you are a resident of California, additional rights under the California Consumer Privacy Act (CCPA/CPRA) may apply — please see Section 9 for details.
Summary: We collect only what we need to provide you with an exceptional shopping experience. We never sell your personal information.
Information We Collect
Personal data we gather when you interact with our site.
Personal Information You Provide
We may collect the following types of personal information directly from you:
- Contact Data: Name, email address, phone number, shipping address.
- Transaction Data: Order history, payment method details (processed securely).
- Account Data: Username, password (encrypted), preferences, and saved addresses.
- Communications: Any messages or inquiries you send via email or contact forms.
Information Collected Automatically
When you browse our website, we may automatically collect:
- Usage Data: Pages visited, time spent, referring URLs, and clickstream data.
- Device Data: IP address, browser type, operating system, device identifier.
- Cookie Data: Information stored through cookies and similar technologies (see Section 5).
Information from Third Parties
We may receive information about you from our payment processors, shipping partners, or marketing platforms to complete your orders and improve our services.
How We Use Your Information
Purposes for processing your personal data.
We use the information we collect for the following business and commercial purposes:
- To process and fulfill your orders, including shipping and returns.
- To communicate with you about your account, orders, and customer support inquiries.
- To personalize your shopping experience and recommend products you may like.
- To improve our website, services, and product offerings through analytics and testing.
- To send you promotional emails or offers, only with your consent (you may opt out at any time).
- To detect and prevent fraud, security incidents, and other harmful activities.
- To comply with legal obligations and enforce our Terms of Service.
Your Consent: We will only send you marketing communications if you explicitly opt in. You can unsubscribe at any time by clicking the link in any email.
Sharing & Disclosure
When and with whom we may share your data.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:
- Service Providers: We may share data with trusted vendors who perform services on our behalf (e.g., payment processing, shipping, email delivery). These providers are contractually obligated to protect your data and use it only for the specified purpose.
- Legal Compliance: We may disclose information if required by law, court order, or governmental authority, or if we believe in good faith that such action is necessary to protect our rights or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.
- With Your Consent: We may share information for other purposes if you give us explicit consent.
Cookies & Tracking Technologies
How we use cookies and similar tools.
We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function, such as maintaining your shopping cart and login session.
- Analytical Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
- Functional Cookies: Remember your preferences and provide enhanced features.
- Advertising Cookies: Used to deliver relevant ads and measure campaign effectiveness (only with your consent).
You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our website.
Data Security
Measures we take to protect your information.
We implement a variety of security measures to maintain the safety of your personal information. All transactions are processed through secure, encrypted connections (SSL/TLS). We use industry-standard firewalls, access controls, and regular security audits to protect our systems.
While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously monitor and improve our safeguards.
Password Security
You are responsible for maintaining the confidentiality of your account password. Please choose a strong password and do not share it with others.
Data Retention
How long we keep your personal data.
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Typically, we keep:
- Account information for as long as your account remains active.
- Order records for 7 years to comply with tax and accounting regulations.
- Marketing preferences until you unsubscribe or request deletion.
When data is no longer needed, we securely delete or anonymize it.
Your Rights & Choices
Control your personal information.
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Deletion: Request that we delete your personal information (subject to legal exceptions).
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Opt-Out of Sale: We do not sell your data, so this right is inherently fulfilled.
- Right to Non-Discrimination: Exercise your privacy rights without retaliation.
To exercise any of these rights, please contact us at support@hekomart.com. We will respond within 45 days as required by law.
California Privacy Rights
CCPA/CPRA and CalOPPA disclosures.
If you are a California resident, the California Consumer Privacy Act (CCPA/CPRA) grants you specific rights regarding your personal information. This section supplements our general privacy policy.
Categories of Personal Information Collected
In the past 12 months, we may have collected the following categories: identifiers (name, email, address), commercial information (order history), internet activity, and geolocation data (derived from IP).
Your CCPA Rights
- Right to know what personal information we collect, use, disclose, and sell (we do not sell).
- Right to delete personal information.
- Right to correct inaccurate information.
- Right to limit use of sensitive personal information (we do not collect sensitive data).
- Right to non-discrimination for exercising your rights.
To submit a request, email support@hekomart.com or call +1 (209) 280-3200. We will verify your identity before processing.
California "Shine the Light" Law
We do not share personal information with third parties for their direct marketing purposes, so this law does not impose additional obligations on us.
Do Not Track
Our website does not respond to Do Not Track browser signals, as there is no industry-standard protocol. However, you can control cookies through your browser settings.
Children's Privacy
COPPA compliance statement.
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will delete such data promptly. If you believe a child has provided us with information, please contact us immediately.
We comply with the Children's Online Privacy Protection Act (COPPA) and do not sell products intended for children without parental consent.
International Data Transfers
Cross-border data handling.
Hekomart.com is based in the United States, and your information is stored on servers located in the U.S. If you access our website from outside the U.S., you understand that your data may be transferred to and processed in the United States, where privacy laws may differ from your jurisdiction. By using our website, you consent to such transfer.
We take appropriate safeguards to ensure that any international data transfers comply with applicable data protection laws, including the use of standard contractual clauses when necessary.
Do Not Track Signals
Our response to browser DNT requests.
Some web browsers offer a "Do Not Track" (DNT) setting that sends a signal to websites requesting that they not track your activity. At this time, there is no universally accepted standard for responding to DNT signals. Therefore, our website does not currently respond to DNT browser signals.
We encourage you to use browser privacy settings to manage cookies and tracking preferences. For more information about DNT, please visit allaboutdnt.com.
Changes to This Privacy Policy
How we update this policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The "Last Updated" date at the bottom of this page will indicate the most recent revision. We will notify you of material changes by posting a prominent notice on our website or sending you an email.
Your continued use of Hekomart.com after any changes constitutes acceptance of the revised policy. We encourage you to review this page periodically.
Your Privacy, Our Priority
Privacy FAQs
No. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. Your data is used only to provide and improve our services.
You may request account deletion at any time by contacting support@hekomart.com. We will delete your personal data unless retention is required by law.
Cookies are small text files used to store preferences and track site usage. You can disable or delete cookies through your browser settings, though some features may not function properly.
All payment transactions are encrypted using SSL/TLS and processed by PCI-compliant payment gateways. We never store your full credit card number on our servers.
Questions About Your Privacy?
Our privacy team is here to help you understand your rights and our practices.
Last Updated: August 2026 | This Privacy Policy applies to all users of Hekomart.com. By continuing to use our website, you acknowledge that you have read and understood this policy.