Pet Houses & Cages >>
HKM-0386365 Multi-Level Cat Tree with Sisal Posts, Indoor Climbing Structure, Cozy Cat Apartments, and Plush Toys
Introducing the HKM-0386365 Multi-Level Cat Tree, a delightful indoor climbing structure designed for your feline friends. Measuring 53.94 x 19.49 x 53.14 inches, this cat tree offers an expansive play area while maximizing vertical space, making it perfect for homes with 3-4 cats.
Crafted with high-quality, pet-friendly materials, this cat tree features a plush fabric covering that ensures comfort. Its sturdy construction includes durable sisal-wrapped posts, ideal for satisfying your cat's natural scratching instincts. The reinforced bottom plate adds extra stability, ensuring a safe environment for your pets.
Your cats will love exploring the three spacious climbable platforms that provide endless opportunities for adventure and play. The two cozy cat apartments offer a warm retreat for relaxation, while the included hanging ball with a bell mimics the excitement of hunting, keeping your pets engaged for hours.
Setting up the HKM-0386365 Multi-Level Cat Tree is a breeze, thanks to the included manual and tools. Each component is clearly marked for easy assembly, typically taking about 40 minutes to complete. For added convenience, video tutorials are also available to guide you through the process.
This cat tree not only enhances your pets' playtime experience but also integrates seamlessly into your home, serving as a stylish and functional piece of furniture. Elevate your cats' living space with the HKM-0386365 Multi-Level Cat Tree, where comfort meets fun.
Product Specifications Table
| Product Number | Specification | Product Size (L×W×H) (inch) | Package Size (L×W×H) (inch) | Product Weight (lb) | Package Weight (lb) |
|---|---|---|---|---|---|
| ZHUMI-CW-MPI-54IN-PK | pink | 53.94 x 19.49 x 53.14 | 20.07 x 8.46 x 20.47 | 29.76 | 32.40 |
| ZHUMI-CW-MPI-54IN-LTGY | Light grey | 53.94 x 19.49 x 53.14 | 20.07 x 8.46 x 20.47 | 29.76 | 32.40 |
Description:
【 Multi-functional design 】 This cat tree is a multi-functional playground for your cat friends! With three climbable platforms, it offers endless adventure and exploration. Two cosy cat apartments offer a warm, private haven to relax while you relax.
[Cat Entertainment Center] uses three sisal rope struts to satisfy the natural scratching instinct, while a hanging ball with a bell mimics the thrill of hunting. The well-designed climbing trails add extra fun to their playtime.
[High Quality material] This cat tree is made of pet-friendly materials with a chunky plush fabric that wraps comfortable natural sisal around the pillars, is durable, and has a reinforced bottom plate for increased stability.
[Stable and space-saving] This cat tower has a floor area of 50 x 50 cm to maximize vertical space for 3-4 cats to play. The included anti-tilt device ensures increased stability and keeps your pet safe.
Easy assembly: It can be easily assembled using the included manual and tools. Each part is marked with a number corresponding to the instructions in the manual, ensuring a simple assembly process. It takes about 40 minutes to set up, and video tutorials are available to guide you
Every product we offer includes a 180-day purchase protection plan at no additional cost. This coverage extends beyond a standard warranty, reflecting our confidence in product quality and our ongoing commitment to your satisfaction.
The protection plan is designed to provide practical help in real-world situations. Whether you encounter a manufacturing issue, a performance problem, or an unexpected accident, our team is ready to assist with clear, fair solutions.
What Is Covered
Manufacturing Defects
We replace items with material or workmanship flaws at no charge.
Performance Failures
Free repair or replacement if the product fails under normal use.
Accidental Damage
One-time courtesy replacement at a reduced price.
Zero Hidden Fees
All shipping costs for replacements and returns are covered.
How to File a Claim
How This Differs from the Warranty
The 180-day purchase protection includes accidental damage and performance failures that are typically not covered by a standard warranty. It provides an additional layer of support during the first six months after purchase, giving you greater confidence and peace of mind.
We want you to be completely satisfied with your purchase. If for any reason you are not fully happy, you may return your item within 30 days of delivery for a full refund. No lengthy forms, no unnecessary questions.
Our return policy is built on a simple principle: if the product is not right for you, we will make it right. We understand that online shopping involves trust, and we work hard to earn that trust with every order.
Return Eligibility
30-Day Window
Request a return within 30 days of delivery.
Original Condition
Unworn or unused, with tags and original packaging.
Proof of Purchase
A receipt or order number is required.
Fast Refund
Refund processed within 10 business days.
How to Start a Return
Returns & Exchanges Overview
Damages & Exchanges
Please inspect your order as soon as it arrives. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right. For exchanges, the fastest option is to return the original item and place a new order for the replacement.
We believe in the quality of our products, and we want you to share that confidence. Every product is backed by a 24-month warranty covering all structural and functional components, including zippers, buckles, straps, and fabric integrity.
The warranty is designed to be simple and accessible. You only need your proof of purchase to begin a claim, and our team will assess the issue promptly. If a manufacturing issue arises, we will make it right.
What the Warranty Covers
Comprehensive Coverage
Every part warranted for two full years.
Free Repair or Replacement
Whichever is faster, at no cost to you.
Quick Turnaround
Claims assessed within 1 business day.
Transferable
Warranty follows the product, not the owner.
How to File a Warranty Claim
Every order ships free—no minimums, no hidden fees. We currently deliver across the United States and are actively working to expand to more countries. We partner with reliable U.S. courier services to ensure your order arrives safely and on time.
Our delivery process is designed for transparency. From the moment you place your order to the moment it reaches your door, you receive clear updates at every stage. We carefully inspect each product before dispatch, and we provide tracking information as soon as your order ships.
Our U.S. Shipping Partners
USPS
Official national carrier with nationwide coverage.
UPS
Fast and reliable ground and express shipping.
FedEx
Express delivery with real-time tracking.
DHL eCommerce
Efficient parcel delivery for e-commerce shipments.
Delivery Process
Delivery Time Summary
Cancellations & Taxes
You may cancel your order at any time before it ships. All product prices include applicable taxes, and there are no additional VAT or customs fees for orders delivered within the United States.
Whether you have a question, need help with an order, or just want some advice, our support team is available around the clock. We don't just respond to messages—we work with you to find real solutions that fit your needs.
Our support specialists are trained to handle a wide range of requests, from product recommendations to technical troubleshooting. No matter the question, you can expect a professional and friendly response.
How We Can Help
Product Guidance
Our experts help you choose the right product.
Order Assistance
Modify orders, track shipments, or speed up delivery.
Warranty & Returns
Start claims or returns quickly and easily.
Technical Troubleshooting
Step-by-step solutions for product issues.
Contact Information
24/7 Phone
+1 (209) 280-3200
support@hekomart.com
Address
3401 Dale Rd, Modesto, CA 95356
Support Hours
Available 24 hours a day, 7 days a week
