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HKM-801363 M7 Electric Mountain Bike with Brushless Motor and Integrated Lithium Battery 20" Fat Tires
HKM-801363 M7 Electric Mountain Bike with Brushless Motor and Integrated Lithium Battery 20" Fat Tires
HKM-801363 M7 Electric Mountain Bike with Brushless Motor and Integrated Lithium Battery 20" Fat Tires
HKM-801363 M7 Electric Mountain Bike with Brushless Motor and Integrated Lithium Battery 20" Fat Tires
HKM-801363 M7 Electric Mountain Bike with Brushless Motor and Integrated Lithium Battery 20" Fat Tires
HKM-801363 M7 Electric Mountain Bike with Brushless Motor and Integrated Lithium Battery 20" Fat Tires
HKM-801363 M7 Electric Mountain Bike with Brushless Motor and Integrated Lithium Battery 20" Fat Tires
HKM-801363 M7 Electric Mountain Bike with Brushless Motor and Integrated Lithium Battery 20" Fat Tires
HKM-0801363 28 mph Fat Tire Electric Mountain Bike, 750 W Rear Hub Motor, 1500 W Peak, 48 V 15 Ah 720 Wh Battery
HKM-0801363 28 mph Fat Tire Electric Mountain Bike, 750 W Rear Hub Motor, 1500 W Peak, 48 V 15 Ah 720 Wh Battery
HKM-0801363 28 mph Fat Tire Electric Mountain Bike, 750 W Rear Hub Motor, 1500 W Peak, 48 V 15 Ah 720 Wh Battery
HKM-0801363 28 mph Fat Tire Electric Mountain Bike, 750 W Rear Hub Motor, 1500 W Peak, 48 V 15 Ah 720 Wh Battery
HKM-0801363 28 mph Fat Tire Electric Mountain Bike, 750 W Rear Hub Motor, 1500 W Peak, 48 V 15 Ah 720 Wh Battery
HKM-0801363 28 mph Fat Tire Electric Mountain Bike, 750 W Rear Hub Motor, 1500 W Peak, 48 V 15 Ah 720 Wh Battery

Electric Bicycles >>

HKM-0801363 28 mph Fat Tire Electric Mountain Bike, 750 W Rear Hub Motor, 1500 W Peak, 48 V 15 Ah 720 Wh Battery


$799.99
Wattage:
- > 500w
Watt-Hour:
- 750W
Color Options:
- Orange - Black
Quantity

In Stock | Secure Checkout | Express Delivery

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✉️ support@hekomart.com
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HKM-0801363 Tire Electric Mountain Bike

HKM-0801363

750 W 28 mph Fat Tire Electric Mountain Bike

The HKM-0801363 is a fat tire electric mountain bike built on a 6061 aluminum alloy, compact mountain geometry. Small wheels, full travel, and a hub motor with real low-speed grunt.

750 W Rear Hub Motor48 V 15 Ah / 720 Wh Pack28 mph Top Speed20 x 4.0 in TiresHydraulic Disc BrakesFull Suspension30-55 mi Range330 lb Load Capacity

Key Features

8 details that make the HKM-0801363 a dependable ride.

750 W Bafang Brushless Rear Hub Motor

A 750 W brushless motor with a 1500 W peak rating is laced directly into the wheel hub. There is no secondary chain or belt in the drive path, so drive losses stay low and routine maintenance is limited to keeping the axle hardware torqued. Rated wheel torque is about 85 N.m, which is what pulls the bike away from a standing start on a gradient.

48 V 15 Ah Lithium Pack (720 Wh)

The pack is built from Samsung cells and lives behind a lockable cover, lifting out with a key so it can be charged indoors while the bike stays where it is. 720 Wh is what makes the 30-55 mi range figure possible. A full charge from empty takes about 6 hours on the supplied charger; partial top-ups take proportionally less and do the cells no harm.

Full Suspension: Lockable Hydraulic Front Fork Plus Rear coil-over Shock

Full suspension: lockable hydraulic front fork plus rear coil-over shock. Suspension is not a luxury on a bike this heavy - it is what keeps the tires loaded and steering when the surface stops being smooth, and it is the difference between arriving comfortable and arriving beaten up after an hour in the saddle.

Hydraulic Disc Brakes

Sealed hydraulic lines actuate the calipers, so lever effort stays light and predictable as the rotors heat up on a long descent and there are no cables to stretch or corrode. Power-off levers cut motor drive the instant either lever is pulled, which is a meaningful safety feature on a 28 mph machine weighing 68 lb.

7-Speed Shimano Derailleur

A 7-Speed Shimano derailleur gives usable pedalling cadence from walking pace up to the assist ceiling. The wide ratio spread is what lets a heavier rider contribute on a climb instead of leaving the whole job to the motor and the battery, and Shimano index shifting means each click lands in gear rather than needing to be trimmed.

20 x 4.0 in All-Terrain Tires by Chaoyang

The 20 x 4.0 in casing spreads the weight of bike and rider over a large contact patch, so the tire floats over loose gravel and packed sand instead of digging in. The knobby all-terrain tread pattern adds grip on wet pavement and light snow where a narrower road tire would skate. Pressure sets the character: firmer for pavement efficiency, softer for grip off road.

Backlit LCD with Full LED Lighting

A backlit lcd reports speed, battery state, assist level, trip distance, and odometer, and switches between mph and km/h in the settings menu. LED headlight and brake-activated tail-light both run off the main pack, so there are no separate batteries to keep charged and nothing to forget before a ride home in the dark.

Rack

A rear carrier and full-length fenders are fitted from the factory rather than sold as extras, which is what turns the bike into transport instead of a toy. Total rated load is 330 lb (150 kg) including the rider, so there is genuine headroom for panniers, a week of groceries, or a loaded backpack on the way home.

Overview

Built for the ride ahead.

The HKM-0801363 is a fat tire electric mountain bike built on a 6061 aluminum alloy, compact mountain geometry. Small wheels, full travel, and a hub motor with real low-speed grunt. The frame is rated for a combined rider-and-cargo load of 330 lb (150 kg), and the recommended rider height range is 5 ft 1 in to 6 ft 2 in. The 750 W Bafang rear hub motor is laced directly into the wheel, so there is no belt or secondary chain in the drive path and maintenance amounts to keeping the axle hardware torqued. Peak output is 1500 W and rated wheel torque is about 85 N.m. Energy comes from a 48 V 15 Ah pack of Samsung cells holding roughly 720 Wh. Real-world range is a band rather than a number because the bike adapts to how you ride it. Throttle-only riding at or near the 28 mph top speed lands near the bottom of the 30-55 mi window. Moderate assist on mixed surfaces sits in the middle.

Engineered Around the Details That Matter

The HKM-0801363 is engineered around the details that matter for everyday riding.

HKM-0801363 Engineered Around Details

Every detail is chosen to make the ride smoother, safer, and more dependable, from the frame geometry to the final finish. The HKM-0801363 pairs a 750 W rear hub motor (1500 W peak), Bafang, 48 V 15 Ah lithium-ion (720 Wh), Samsung cells, removable and lockable, a range of 30-55 mi (48-88 km), varies with terrain, rider weight, and assist level, so it is built for real-world rides rather than showroom specs.

Full Specifications

Measurements are shown in US customary units first, with metric equivalents in parentheses.

Model
HKM-0801363 | Fat Tire Electric Mountain Bike
Frame Material
6061 aluminum alloy, compact mountain geometry
Motor
750 W rear hub motor (1500 W peak), Bafang
System Voltage
48 V DC
Battery
48 V 15 Ah lithium-ion (720 Wh), Samsung cells, removable and lockable
Charger
Smart charger, 100-240 V input, auto cut-off
Charging Time
Approximately 6 hours from empty
Battery Cycle Life
Approximately 800 charge cycles to 80 percent capacity
Top Speed
28 mph (45 km/h)
Range Per Charge
30-55 mi (48-88 km), varies with terrain, rider weight, and assist level
Climbing Grade
Up to approximately 25 degrees with a solo rider
Peak Torque
85 N.m
Drivetrain
7-Speed Shimano derailleur, for smooth shifting across the gear range
Brakes
Hydraulic disc brakes, front and rear by Tektro, power cut-off levers
Suspension
Full suspension: lockable hydraulic front fork plus rear coil-over shock
Tires
20 x 4.0 in Chaoyang tires, knobby all-terrain tread
Wheels
20 in alloy rims, stainless steel spokes
Saddle
Padded saddle with quick-release height adjustment
Display
Backlit LCD: speed, battery level, assist mode, trip distance, odometer
Throttle
Twist-grip throttle with 5 pedal-assist levels and zero assist
Lighting
LED headlight and brake-activated tail-light, powered by the main pack
Load Capacity
330 lb (150 kg) rider plus cargo
Vehicle Weight
Approximately 68 lb (31 kg) including battery
Recommended Rider Height
5 ft 1 in to 6 ft 2 in
Certifications
CE, RoHS; battery cells UN38.3 tested

Battery, Range, and Charging

Up to 30-55 mi (48-88 km) per charge.

The 48 V 15 Ah pack stores about 720 Wh of energy in Samsung cells. For context, a typical commuter e-bike ships with 400-600 Wh, so this pack runs in the upper half of that band. That headroom is what turns the 30-55 mi figure from a laboratory number into something you can plan a day around. Four variables move real-world range more than anything else: how much you pedal, total rider and cargo weight, tire pressure, and terrain. Throttle-only riding near the 28 mph top speed lands close to 30 mi. Moderate assist on mixed surfaces sits around 42 mi. Light assist with steady pedalling on level ground is what produces the 55 mi upper figure. Cold below 40 F (4 C) temporarily reduces available capacity by 10-20 percent; it returns once the pack warms up.

Pro tip: The pack unlocks with the supplied key and lifts out in a few seconds, so it can be carried to a desk or workbench while the machine stays locked outside. Two keys are included. Charging in place works equally well - the charge port is accessible from the frame side without removing anything. A full charge from empty takes about 6 hours.

Daily Use & Care

A short routine keeps the ride quiet and the range where it should be.

Tire pressure sets the character of the machine. Run 10-20 psi on pavement for lower rolling resistance; drop toward the lower end for gravel and dirt so the casing can flatten and grip.

Rinse the frame, rims, and drivetrain with fresh water after riding on salted roads or wet gravel. Road film attacks fasteners and pivots if it is left in place.

Check that the axle hardware and the stem bolts are torqued before the first ride of each week. Hub-motor torque works fasteners loose faster than on a conventional bicycle.

Wipe and re-lubricate the chain every 100-150 mi, or after any ride through standing water or heavy dust.

Inspect brake pad thickness monthly. Pads wear silently until they are gone; replace when the friction material is under 1 mm.

Charge indoors at room temperature and unplug once the indicator turns green rather than leaving the charger connected for days.

Keep the display and charge-port covers closed when the machine is parked outside so moisture stays out of the connectors.

Check spoke tension after the first 50 mi and then every few months. A 20 in wheel carrying 330 lb of rated load loses tension faster than a light road wheel.

What’s in the Box

Everything needed to get riding, right out of the box.

1 x HKM-0801363 Fat Tire Electric Mountain Bike

1 x HKM-0801363 fat tire electric mountain bike

1 x 48 V 15 Ah Removable Lithium Battery Pack (720 Wh)

1 x 48 V 15 Ah removable lithium battery pack (720 Wh)

1 x Smart Charger with 100-240 V Input

1 x Smart charger with 100-240 V input

2 x Battery Keys

2 x Battery keys

1 x Pair of Pedals

1 x Pair of pedals

1 x Toolkit with Hex Wrenches and A Pedal Spanner

1 x Toolkit with hex wrenches and a pedal spanner

1 x User Manual and Assembly Guide

1 x User manual and assembly guide

Why Choose the HKM-0801363

6 reasons it earns its place.

Specified Around One Job

Small wheels, full travel, and a hub motor with real low-speed grunt. Every major component - motor rating, pack size, tire width, brake type - was chosen to serve that use rather than to fill a spec sheet.

Chassis Matched to the Power

A 750 W drivetrain on a bicycle chassis is a mismatch. Full suspension: lockable hydraulic front fork plus rear coil-over shock and hydraulic disc brakes, front and rear are what let the 28 mph top speed be used rather than merely quoted, and they are the parts owners notice on every ride rather than only on the test ride.

Two Ways to Ride

Twist the throttle for immediate acceleration, or shift through the 7-Speed Shimano derailleur and pedal. Most owners mix the two - throttle to get moving from a stop, gears and legs to stretch the 30-55 mi range on the flat, and motor again for the hills.

Low-Maintenance Drive Path

A rear hub drive keeps the number of wearing parts low. There is no complicated drive path to service, and the motor runs quietly enough that you hear the tires on the road before you hear the drivetrain.

Cost per Mile Is Trivial

A full 720 Wh charge costs roughly 15 to 25 cents at typical US residential electricity rates, and it covers 30-55 mi. That is a fraction of what the same distance costs in a car, with no fuel stop, no parking charge, and no tailpipe emissions at the point of use.

Built for Repeat Use

Sealed electrical connectors, a lockable battery compartment, Samsung cells with roughly 800 usable charge cycles, and a 6061 aluminum alloy frame are the specifications that decide whether a bike is still working in year three. Consumable parts - pads, tires, chain, cables - are standard sizes available from any bike shop.

Every Component Chosen for Real-World Use

Every component of the HKM-0801363 is chosen for real-world use.

HKM-0801363 Every Component Chosen

It is built to be ridden regularly, cleaned easily, and kept in top condition with routine care. The HKM-0801363 pairs a 750 W rear hub motor (1500 W peak), Bafang, 48 V 15 Ah lithium-ion (720 Wh), Samsung cells, removable and lockable, a range of 30-55 mi (48-88 km), varies with terrain, rider weight, and assist level, so it is built for real-world rides rather than showroom specs.

Controls & Indicators

What each control on the HKM-0801363 does.

Power Button

On the battery pack; hold to switch the system on and off

Mode Buttons

Up and down buttons cycle through 5 pedal-assist levels plus zero assist

Twist Throttle

Right-hand grip, proportional response, independent of assist level

Speedometer

Live speed in mph, switchable to km/h in the settings menu

Battery Gauge

Segment charge indicator plus percentage readout on the display

Light Switch

Long-press the up button to toggle the headlight and tail-light

Shifter

Right-hand index shifter for the 7-Speed Shimano derailleur

Frequently Asked Questions

Quick answers about the HKM-0801363.

How much assembly is required out of the box?

The machine ships approximately 85 percent assembled. What remains is fitting the front wheel, aligning and bolting the handlebar, installing the pedals and saddle, and checking brake alignment. Budget 30-45 minutes with the supplied tools. If you are not comfortable doing it yourself, have a bike shop check torque and bed the brake pads in.

What range should I actually plan for?

Plan for 30-55 mi depending on how you ride. Throttle-only near the 28 mph top speed lands close to 30 mi. Moderate assist on mixed terrain returns around 42 mi. Heavier riders, headwinds, hills, cold weather, and low tire pressure all reduce the figure.

How long does the battery take to charge?

About 6 hours from fully empty with the supplied charger. Partial top-ups take proportionally less time, and there is no need to run the pack down before recharging - lithium cells prefer shallow cycles.

Is a license or registration required?

Rules vary by state and locality. A 750 W nominal motor with a 1500 W peak and a 28 mph top speed exceeds the limits of the common three-class e-bike framework in many US jurisdictions, which may place this vehicle in a moped or motor-driven cycle category. Check your state DMV and local ordinances before riding on public roads or bike paths.

Can I pedal it if the battery runs out?

Yes. The 7-Speed Shimano derailleur works independently of the motor. At approximately 68 lb the machine is heavy, so unassisted pedalling is slow going, but it is entirely possible on flat ground.

Is the battery removable for indoor charging?

Yes. It unlocks with the supplied key and lifts out of its mount in a few seconds. You can also charge it in place through the frame-side charge port. Two keys are supplied.

Will the brakes cope with the speed and the weight?

Hydraulic disc brakes, front and rear are the appropriate specification for a 28 mph machine weighing about 68 lb. Bed the pads in during the first few rides with 10-15 progressive stops from moderate speed to build the friction layer on the rotors, and brake earlier than you would on an unloaded bicycle.

How much can it carry?

The rated load is 330 lb (150 kg) in total, which includes the rider, any passenger, and cargo. Staying inside that figure matters for the wheels and the frame, and it also matters for braking distance - a fully loaded machine needs noticeably more room to stop.

Quick Troubleshooting

Common issues and what to check first.

The motor does not engage when I twist the throttle.

Confirm the display is on and showing charge, the battery is locked into its mount, and both brake levers are fully released - the cut-off sensors disable motor drive while a lever is pulled. If the display shows an error code, note it and contact support before riding.

Range dropped noticeably compared with when it was new.

Check tire pressure first; a soft tire on pavement is by far the most common cause. Then consider temperature, since cold temporarily reduces available capacity. If range is down more than 30 percent year-round after many charge cycles, the pack is approaching the end of its service life.

The brakes feel spongy or weak at the lever.

Sponginess in a hydraulic system usually means air in the line or a fluid leak; in a cable system it usually means a stretched cable or glazed pads. Either way, stop riding and have the system inspected. Do not continue riding a 28 mph machine on compromised brakes.

The display shows an error code and the machine will not move.

Power the system off, wait 30 seconds, and switch it back on. If the code returns, note the exact code and the conditions that produced it, then contact support - codes map to specific faults in the controller, motor, throttle, or sensor circuits.

There is a knocking or rattling noise over bumps.

Check that the axle hardware is torqued and the wheels are seated in the dropouts, then check the headset for play by holding the front brake and rocking the machine fore and aft. If the noise comes from the suspension, inspect the stanchions for scoring and have the unit serviced.

The chain skips under hard pedalling.

The derailleur indexing is most likely out of adjustment, or the chain and cassette are worn. Turn the barrel adjuster a quarter turn at a time to bring the indexing back. If it skips only in the smallest cogs, the cassette is worn and should be replaced together with the chain.

Certifications & Standards

Documented and tested for sale.

CE

European Conformity (CE) marking where applicable for the safety and electrical assembly.

ISO 9001

Quality management system held by the manufacturing facility.

Compliance Docs

Safety and compliance documentation included with every unit on request.

Tested

Each unit is inspected and function-tested before it leaves the warehouse.

From Frame to Wheels

From the frame to the wheels, the HKM-0801363 is built for consistent, confident performance.

HKM-0801363 From Frame Wheels

The specifications above show exactly what is under the surface, and the ride proves it every time. The HKM-0801363 pairs a 750 W rear hub motor (1500 W peak), Bafang, 48 V 15 Ah lithium-ion (720 Wh), Samsung cells, removable and lockable, a range of 30-55 mi (48-88 km), varies with terrain, rider weight, and assist level, so it is built for real-world rides rather than showroom specs.

Pre-Ride Safety Checklist

Run through these before every ride.

Check tire pressure and set it for the surface you plan to ride.

Squeeze both brake levers. They should firm up well before reaching the grip, with no sponginess that would indicate air in the line or a stretched cable.

Confirm the battery is seated and locked and that the display shows the state of charge you expect.

Spin both wheels and check that the rims run true and that nothing rubs the pads or the frame.

Verify that the axle hardware is tight and that the headset has no play when you rock the machine with the front brake applied.

Test the throttle at walking pace in a clear area before riding in traffic.

Switch on the headlight and tail-light if you will be riding near dusk, and wear a helmet rated for the speeds this machine reaches.

Check that both suspension units move freely and return without binding.

Service & Policies

Every HKM-0801363 is backed by coverage designed to protect your investment.

Free Shipping on All Orders

Every order ships free. Handling Time: 0-1 business days (Monday to Friday). Transit Time: 2-5 business days (Monday to Friday). A tracking number is emailed as soon as the parcel leaves our warehouse.

180 Days Purchase Protection

Your purchase is protected for 180 days from the delivery date against manufacturing defects and damage in transit. If something arrives wrong, we make it right.

30 Days Money-Back Guarantee

Not completely satisfied? Request a return within 30 days of delivery for a full refund. We keep the process simple and hassle-free.

24 Months Warranty Service

The product is covered by a 24-month warranty from the delivery date against manufacturing defects. Coverage includes parts and labor; normal-wear items are excluded.

Important Safety Notes

Read before the first ride.

This 750 W bike is rated at 28 mph. Read the manual first and practise throttle and braking in an open, traffic-free area. Leave extra room for braking, since stopping distance grows fast with speed and load. Wear a helmet every ride; a certified downhill or motorcycle helmet is wise at 28 mph. Do not exceed the 330 lb (150 kg) load limit, including rider, cargo, and rack load. Confirm local law before riding on public roads. Bed the brakes in with 10-15 progressive stops over the first rides. Never ride through water deep enough to reach the motor or battery. Charge only with the supplied charger, indoors and attended. Never open, puncture, or modify the pack. Slow down substantially on gravel, wet surfaces, and steep descents.

HKM-0801363 - Tire Electric Mountain Bike. Specifications are for reference; actual performance varies with rider, terrain, tire pressure, and temperature. This page describes the product only and is not legal advice regarding vehicle classification - confirm local regulations before riding on public roads.

Every product we offer includes a 180-day purchase protection plan at no additional cost. This coverage extends beyond a standard warranty, reflecting our confidence in product quality and our ongoing commitment to your satisfaction.

The protection plan is designed to provide practical help in real-world situations. Whether you encounter a manufacturing issue, a performance problem, or an unexpected accident, our team is ready to assist with clear, fair solutions.

What Is Covered

Manufacturing Defects

We replace items with material or workmanship flaws at no charge.

Performance Failures

Free repair or replacement if the product fails under normal use.

Accidental Damage

One-time courtesy replacement at a reduced price.

Zero Hidden Fees

All shipping costs for replacements and returns are covered.

How to File a Claim

1
Contact Us
Reach out with your order number and a brief description of the issue.
2
Quick Review
Our team evaluates your claim fairly and efficiently.
3
Resolution
Most claims are resolved within 48 hours.
4
Replacement/Repair
We repair or replace your item free of charge.

How This Differs from the Warranty

The 180-day purchase protection includes accidental damage and performance failures that are typically not covered by a standard warranty. It provides an additional layer of support during the first six months after purchase, giving you greater confidence and peace of mind.

Please Note: During the 180-day protection period, we cover all shipping costs for replacements and returns. There are no hidden fees.

We want you to be completely satisfied with your purchase. If for any reason you are not fully happy, you may return your item within 30 days of delivery for a full refund. No lengthy forms, no unnecessary questions.

Our return policy is built on a simple principle: if the product is not right for you, we will make it right. We understand that online shopping involves trust, and we work hard to earn that trust with every order.

Return Eligibility

30-Day Window

Request a return within 30 days of delivery.

Original Condition

Unworn or unused, with tags and original packaging.

Proof of Purchase

A receipt or order number is required.

Fast Refund

Refund processed within 10 business days.

How to Start a Return

1
Contact Us
Email info@hekomart.com to request a return.
2
Receive a Prepaid Label
We send you a return shipping label at no cost.
3
Ship the Item
Send it to: 3401 Dale Rd, Modesto, CA 95356.
4
Receive Your Refund
Processed within 10 business days after approval.

Returns & Exchanges Overview

Countries ServedUnited States
Returns AcceptedDefective & non-defective
ExchangesAccepted
Product ConditionNew only
Return Window30 days
Return MethodIn store, by mail
Return LabelIncluded, free
Restocking FeesNone
Refund Processing Time10 business days

Damages & Exchanges

Please inspect your order as soon as it arrives. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right. For exchanges, the fastest option is to return the original item and place a new order for the replacement.

Refund Reminder: Once approved, refunds are processed within 10 business days. The time it takes for the funds to appear in your account may vary by bank.

We believe in the quality of our products, and we want you to share that confidence. Every product is backed by a 24-month warranty covering all structural and functional components, including zippers, buckles, straps, and fabric integrity.

The warranty is designed to be simple and accessible. You only need your proof of purchase to begin a claim, and our team will assess the issue promptly. If a manufacturing issue arises, we will make it right.

What the Warranty Covers

Comprehensive Coverage

Every part warranted for two full years.

Free Repair or Replacement

Whichever is faster, at no cost to you.

Quick Turnaround

Claims assessed within 1 business day.

Transferable

Warranty follows the product, not the owner.

How to File a Warranty Claim

1
Contact Support
Send us a message with your proof of purchase.
2
Assessment
Claims typically assessed within 1 business day.
3
Repair or Replacement
We repair at no charge or ship a new one.
4
Enjoy
Your product is back in proper working order.
Good to Know: Our warranty process is simple and straightforward. You only need your proof of purchase to get started.

Every order ships free—no minimums, no hidden fees. We currently deliver across the United States and are actively working to expand to more countries. We partner with reliable U.S. courier services to ensure your order arrives safely and on time.

Our delivery process is designed for transparency. From the moment you place your order to the moment it reaches your door, you receive clear updates at every stage. We carefully inspect each product before dispatch, and we provide tracking information as soon as your order ships.

Our U.S. Shipping Partners

USPS

Official national carrier with nationwide coverage.

UPS

Fast and reliable ground and express shipping.

FedEx

Express delivery with real-time tracking.

DHL eCommerce

Efficient parcel delivery for e-commerce shipments.

Delivery Process

1
Order Placed
Your order is confirmed and entered into our system.
2
Processing & Quality Check
Handling time: 0–1 business days (Mon–Fri).
3
Shipping Transit
Transit time: 2–5 business days (Mon–Fri).
4
Delivered
Your package arrives with full tracking.

Delivery Time Summary

Handling Time0–1 business days
Transit Time2–5 business days
Order Cut-Off Time05:00 PM EST
Shipping CostFree on all orders

Cancellations & Taxes

You may cancel your order at any time before it ships. All product prices include applicable taxes, and there are no additional VAT or customs fees for orders delivered within the United States.

Please Note: All products go through a short handling process before shipping, which is why there is a brief processing time on orders. We appreciate your patience.

Whether you have a question, need help with an order, or just want some advice, our support team is available around the clock. We don't just respond to messages—we work with you to find real solutions that fit your needs.

Our support specialists are trained to handle a wide range of requests, from product recommendations to technical troubleshooting. No matter the question, you can expect a professional and friendly response.

How We Can Help

Product Guidance

Our experts help you choose the right product.

Order Assistance

Modify orders, track shipments, or speed up delivery.

Warranty & Returns

Start claims or returns quickly and easily.

Technical Troubleshooting

Step-by-step solutions for product issues.

Contact Information

24/7 Phone

+1 (209) 280-3200

Email

support@hekomart.com

Address

3401 Dale Rd, Modesto, CA 95356

Support Hours

Available 24 hours a day, 7 days a week

Response Time

Standard Business HoursUsually within 30 minutes
Outside Business HoursWithin 2 hours

Send Us a Message

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