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HKM-096275 Aluminum Alloy Electric Bicycle TX11 with 9-Speed Gears and Hydraulic Disc Brakes
HKM-096275 Aluminum Alloy Electric Bicycle TX11 with 9-Speed Gears and Hydraulic Disc Brakes
HKM-096275 Aluminum Alloy Electric Bicycle TX11 with 9-Speed Gears and Hydraulic Disc Brakes
HKM-096275 Aluminum Alloy Electric Bicycle TX11 with 9-Speed Gears and Hydraulic Disc Brakes
HKM-096275 Aluminum Alloy Electric Bicycle TX11 with 9-Speed Gears and Hydraulic Disc Brakes
HKM-096275 Aluminum Alloy Electric Bicycle TX11 with 9-Speed Gears and Hydraulic Disc Brakes
HKM-096275 Aluminum Alloy Electric Bicycle TX11 with 9-Speed Gears and Hydraulic Disc Brakes
HKM-1096275 31 mph Mid-Drive Electric Bicycle, 48V 15Ah 720Wh Down-Tube Battery, 9-Speed Shimano Drivetrain, 27.5 x 2.4 in Tires
HKM-1096275 31 mph Mid-Drive Electric Bicycle, 48V 15Ah 720Wh Down-Tube Battery, 9-Speed Shimano Drivetrain, 27.5 x 2.4 in Tires
HKM-1096275 31 mph Mid-Drive Electric Bicycle, 48V 15Ah 720Wh Down-Tube Battery, 9-Speed Shimano Drivetrain, 27.5 x 2.4 in Tires
HKM-1096275 31 mph Mid-Drive Electric Bicycle, 48V 15Ah 720Wh Down-Tube Battery, 9-Speed Shimano Drivetrain, 27.5 x 2.4 in Tires
HKM-1096275 31 mph Mid-Drive Electric Bicycle, 48V 15Ah 720Wh Down-Tube Battery, 9-Speed Shimano Drivetrain, 27.5 x 2.4 in Tires
HKM-1096275 31 mph Mid-Drive Electric Bicycle, 48V 15Ah 720Wh Down-Tube Battery, 9-Speed Shimano Drivetrain, 27.5 x 2.4 in Tires
HKM-1096275 31 mph Mid-Drive Electric Bicycle, 48V 15Ah 720Wh Down-Tube Battery, 9-Speed Shimano Drivetrain, 27.5 x 2.4 in Tires
HKM-1096275 31 mph Mid-Drive Electric Bicycle, 48V 15Ah 720Wh Down-Tube Battery, 9-Speed Shimano Drivetrain, 27.5 x 2.4 in Tires
HKM-1096275 31 mph Mid-Drive Electric Bicycle, 48V 15Ah 720Wh Down-Tube Battery, 9-Speed Shimano Drivetrain, 27.5 x 2.4 in Tires
HKM-1096275 31 mph Mid-Drive Electric Bicycle, 48V 15Ah 720Wh Down-Tube Battery, 9-Speed Shimano Drivetrain, 27.5 x 2.4 in Tires

Electric Bicycles >>

HKM-1096275 31 mph Mid-Drive Electric Bicycle, 48V 15Ah 720Wh Down-Tube Battery, 9-Speed Shimano Drivetrain, 27.5 x 2.4 in Tires


$799.99
Wattage:
- 1000W
Color Options:
- Grey - Red - Blue
Quantity

In Stock | Secure Checkout | Express Delivery

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✉️ support@hekomart.com
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HKM-1096275 mph Mid-Drive Electric Bicycle

HKM-1096275

31 mph Mid-Drive Electric Bicycle

The HKM-1096275 is a mid-drive trekking bike rather than a hub-motor commuter, and the difference shows on hills. The motor sits at the bottom bracket and drives the chain, so every gear you select multiplies motor torque as well as your own.

Mid-Drive Motor at the Crank48 V 15 Ah / 720 Wh Down-Tube Pack31 mph Top Speed37-50 mi Range9-Speed Shimano DrivetrainHydraulic Disc Brakes44-52 lb-ft Torque3 Hour Charge

Key Features

8 details that make the HKM-1096275 a dependable ride.

mid-drive Brushless Mid-Drive Motor

A mid-drive brushless mid-drive motor drives the HKM-1096275. There is no gearbox or second chain between the motor and the road, so drive losses stay low and routine maintenance comes down to keeping the axle hardware torqued and the drivetrain clean.

48 V 15 Ah Lithium Pack (720 Wh)

The 48 V 15 Ah pack stores 720 Wh of usable energy, which is what makes the quoted 37-50 mi (60-80 km) window realistic rather than optimistic. Charging from empty takes just over 3 hours on the supplied charger, and partial top-ups take proportionally less - there is no need to run the pack down before plugging in. A battery management board supervises cell balance, over-charge, over-discharge, and temperature so the pack is protected during both fast riding and long storage.

Suspension Fork and A Rigid Rear End

The fork takes the edge off gravel, root, and broken tarmac while the rigid rear triangle keeps pedalling losses low and gives the mid-drive a solid platform to push against. For a bike that spends most of its life on tarmac and hardpack, that split does more for average speed than full suspension would.

Hydraulic Disc Brakes

Sealed hydraulic lines actuate both calipers, so lever effort stays light and predictable when the rotors heat up on a long descent and there are no cables to stretch or corrode. Motor cut-off switches in both levers kill drive the instant either lever moves, which matters on a machine that reaches 31 mph.

Mid-Drive Motor Working Through 9 Shimano Speeds

Because the motor drives the crank rather than the wheel, it uses the same 9-speed Shimano gear range you do. Drop two gears at the bottom of a climb and the motor spins up into its efficient band instead of lugging, which is why 60-70 N.m at the crank pulls harder up a steep pitch than a larger hub motor with the same rating. Weight also sits low and central, so the bike steers like a bicycle rather than a rear-heavy scooter.

27.5 x 2.4 in Tires for Road and Hardpack

At 2.4 in the casing is wide enough to run lower pressure on gravel and forest road without pinch-flatting, but the tread stays low enough to roll quietly and efficiently on tarmac. The larger 27.5 in diameter rolls over square edges that stop a 20 in wheel.

Backlit LCD with Cadence Readout

Speed, charge, assist level, trip distance, and odometer are laid out on a backlit LCD that stays legible in direct sun. A cadence readout is genuinely useful on a mid-drive: holding 70-85 rpm keeps the motor in its efficient range and is the single easiest way to add miles to a charge.

Down-Tube Battery and A 3 Hour Charge

The 48 V 15 Ah pack sits in the down tube behind a lockable cover, low and between the wheels, which is the ideal place on a bicycle for 8 lb of mass. A 4 A charger refills it in just over three hours, so a bike used for a lunchtime errand can be back at full charge before the commute home.

Overview

Built for the ride ahead.

The HKM-1096275 is a mid-drive trekking bike rather than a hub-motor commuter, and the difference shows on hills. The motor sits at the bottom bracket and drives the chain, so every gear you select multiplies motor torque as well as your own. Drop to the largest sprocket at the foot of a climb and the bike walks up it at a cadence you can sustain. A 48 V 15 Ah pack in the down tube stores 720 Wh and keeps the mass low and central. Combined with the crank-mounted motor, the weight distribution is close to that of a loaded touring bicycle, which is why the bike still feels neutral turning into a corner or braking hard on a descent. The 9-speed Shimano drivetrain covers everything from a steep loose pitch to a fast descent, and the hydraulic disc brakes are sized for the 31 mph the bike is documented for.

Planted, Durable Steel Frame

A steel frame gives the HKM-1096275 a planted, durable feel under load.

HKM-1096275 Steel Frame Planted

Engineered to be the thing you stop thinking about, because it simply works. Good gear should ask for nothing and give back everything; that is the bar here.

Full Specifications

Measurements are shown in US customary units first, with metric equivalents in parentheses.

Model
HKM-1096275 | Mid-Drive Electric Trekking Bicycle
Frame Material
Aluminum alloy trekking frame with internally routed cabling
Motor
Brushless mid-drive motor at the bottom bracket, 60-70 N.m rated torque
System Voltage
48 V DC
Battery
48 V 15 Ah lithium-ion (720 Wh), removable and lockable
Charger
4 A smart charger, 100-240 V input
Charging Time
just over 3 hours from empty
Battery Cycle Life
Approximately 800 charge cycles to 80 percent of rated capacity
Top Speed
31 mph (50 km/h)
Range Per Charge
37-50 mi (60-80 km), varies with terrain, rider weight, tire pressure, and assist level
Climbing Grade
Up to approximately 25 degrees using the lower gears
Peak Torque
44-52 lb-ft (60-70 N.m)
Drivetrain
9-speed Shimano derailleur with index shifter, chain drive through the motor
Brakes
Hydraulic disc brakes, front and rear, with motor cut-off levers
Suspension
Suspension fork with preload adjustment; rigid rear triangle
Tires
27.5 x 2.4 in trekking tires with a low-profile all-surface tread
Wheels
27.5 in double-wall alloy rims on stainless steel spokes
Saddle and Contact Points
Padded saddle with quick-release seat post clamp, rubber grips
Display
Backlit LCD: speed, charge, assist level, cadence, trip distance, odometer
Throttle and Assist
Pedal-assist with multiple support levels; assist engages from crank input
Lighting
LED headlight and rear tail-light powered from the main pack
Load Capacity
265 lb (120 kg) rider plus cargo
Vehicle Weight
Approximately 62 lb (28 kg) including battery
Recommended Rider Height
5 ft 5 in to 6 ft 3 in (165-190 cm)
Certifications
CE, RoHS; battery cells UN38.3 tested

Battery, Range, and Charging

Up to 37-50 mi (60-80 km) per charge.

The 48 V 15 Ah pack holds 720 Wh. Most mainstream commuter e-bikes ship with 400-600 Wh, so this pack sits well above that band, and the extra energy is what turns a nervous end-of-day commute into an ordinary one. Real-world range moves with four things more than anything else: how much you pedal, total rider and cargo weight, tire pressure, and terrain. Throttle-heavy riding at the top of the speed range sits at the low end of the 37-50 mi (60-80 km) window. Moderate assist on rolling terrain lands in the middle. Light assist on level ground with a steady cadence is what produces the high figure. Cold weather below 40 F (4 C) temporarily trims available capacity by 10-20 percent; the capacity comes back once the pack warms up again.

Pro tip: The charge port is reachable without removing anything, and the supplied 4 A charger runs on 100-240 V so it works on household power anywhere. Two keys are included. Charge after a ride rather than the next morning: a pack that goes into storage warm and full ages faster than one that is topped up and then left at room temperature.

Daily Use & Care

A short routine keeps the ride quiet and the range where it should be.

Tire pressure sets the character of the ride. Run the upper half of the sidewall pressure range on pavement for lower rolling resistance, and drop toward the lower half on gravel or dirt so the casing can flatten and grip.

Rinse the frame, rims, and drivetrain with fresh water after riding on salted roads or wet gravel. Road film attacks aluminum and steel fasteners over time if it is left in place.

Check the axle hardware and stem bolts before the first ride of each week. Motor torque works fasteners loose faster than on a conventional bicycle.

Wipe and re-lubricate the chain every 100-150 mi, or after any ride through standing water or heavy dust. A dry chain wears the Shimano cassette far faster than a clean, oiled one.

Inspect brake pad thickness monthly. Pads wear silently until they are gone; replace the friction material once it is under 1 mm.

Charge indoors at room temperature and unplug once the charger indicator turns green rather than leaving it connected for days at a time.

Keep the display boot and the charge-port cover closed when the bike is parked outside so moisture stays out of the connectors.

Torque the 27.5 in spoke nipples and check wheel true after the first 50 mi. New wheels bed in, and a 62 lb machine loads the spokes harder than a conventional bicycle does.

What’s in the Box

Everything needed to get riding, right out of the box.

1 x HKM-1096275 Bike

1 x HKM-1096275 bike

1 x 48 V 15 Ah Lithium Battery Pack

1 x 48 V 15 Ah lithium battery pack

1 x 4 A Smart Charger with 100-240 V Input

1 x 4 A smart charger with 100-240 V input

2 x Battery or Lock Keys

2 x Battery or lock keys

1 x Pair of Pedals

1 x Pair of pedals

1 x Toolkit with Hex Wrenches and Pedal Spanner

1 x Toolkit with hex wrenches and pedal spanner

1 x User Manual and Assembly Guide

1 x User manual and assembly guide

Why Choose the HKM-1096275

6 reasons it earns its place.

Torque Where A Bicycle Wants It

A mid-drive puts its 60-70 N.m through the chain and the cassette, so gearing multiplies it exactly the way it multiplies your legs. The practical result is that steep, slow climbs - where hub motors overheat and bog - are the terrain this layout handles well.

Trekking Geometry

Long-distance trekking geometry, a suspension fork, and 2.4 in tires make canal paths, forest roads, and rough municipal tarmac all viable on the same bike, without the rolling penalty that comes with a fat tire.

Two Ways to Ride

Twist the throttle for immediate, clutch-free acceleration, or shift through the 9-speed Shimano drivetrain and pedal. Most owners mix both: throttle to pull away from a stop, gears and pedal-assist to stretch the range on the flat, and full power for the hills.

Quiet Under Power

The motor sits at the crank and drives the existing chain, so it uses the Shimano gear range instead of fighting it. Fewer separate drive components means less to service, and the centred mass keeps the handling neutral.

A Practical Alternative to A Second Car

A full 720 Wh charge costs a few cents of household electricity and covers 37-50 mi (60-80 km). There is no fuel, no oil change, and no emissions test. For trips under 10 mi the bike is usually quicker door to door than a car once parking is counted, and it removes a daily short-trip journey from the vehicle that costs the most to run.

Balanced Mass

Motor at the bottom bracket, battery in the down tube: the two heaviest components sit low and near the middle of the wheelbase. The bike changes direction and brakes like a bicycle, which is not something you can say about every e-bike with a large rear hub.

Shock Absorption That Takes the Edge Off

Shock absorption on the HKM-1096275 takes the edge off curbs and seams.

HKM-1096275 Shock Absorption Takes

The finish is the kind you notice with your hands before your eyes. Built for the life actually being lived, not the one staged for a photo. The HKM-1096275 pairs a Brushless mid-drive motor at the bottom bracket, 60-70 N.m rated torque, 48 V 15 Ah lithium-ion (720 Wh), removable and lockable, a range of 37-50 mi (60-80 km), varies with terrain, rider weight, tire pressure, and assist level, so it is built for real-world rides rather than showroom specs.

Controls & Indicators

What each control on the HKM-1096275 does.

Power Button

Located on the battery pack; hold to switch the system on and off

Assist Level Buttons

Up and down buttons on the display cycle through the pedal-assist levels plus zero assist

Throttle

Right-hand twist grip; proportional response, works independently of the assist level

Speedometer

Live speed readout in mph, switchable to km/h in the display settings menu

Battery Gauge

Segmented state-of-charge indicator plus voltage or percentage readout on the display

Light Switch

Long-press the up button to toggle the LED headlight and tail-light

Shifter

Right-hand index shifter for the 9-speed Shimano rear derailleur

Frequently Asked Questions

Quick answers about the HKM-1096275.

How much assembly is required out of the box?

The bike ships approximately 85 percent assembled. What remains is fitting the front wheel, straightening and bolting the handlebar, installing the pedals and saddle, and checking brake alignment and rotor clearance. Budget 30-45 minutes with the supplied tools, and have a shop check torque and bed the brakes in if you are not comfortable doing that yourself.

What range should I actually plan for?

Plan for 37-50 mi (60-80 km). Headwinds, hills, cold weather, heavier riders, and low tire pressure all pull the figure down; a warm day, firm tires, and a steady pedaling cadence push it back up.

How long does the battery take to charge?

About just over 3 hours with the supplied charger from a fully empty pack. Partial top-ups take proportionally less time, and the pack does not need to be run down before recharging. Charging with the pack on board works exactly as well as charging it on a bench.

Is there a throttle on this bike?

No. It is a pedal-assist bicycle - the mid-drive adds power in proportion to your assist setting when you turn the cranks. That is also what keeps it inside Class 1 and Class 3 style rules in most places, subject to the local speed limit for assisted riding.

Why does a mid-drive need more chain maintenance?

Motor torque and rider torque both pass through the same chain and cassette, so the drivetrain sees more load than on an unpowered bicycle. Clean and lubricate the chain every 100-150 mi, shift under reduced power, and expect to replace chains more often than cassettes.

Is a license or registration required?

Rules vary by state and by city. The common three-class US e-bike framework caps assisted speed at 20 or 28 mph and motor output at 750 W, and this machine is documented at 31 mph with a mid-drive rating, so it may fall outside class limits where you live and be treated as a moped or motor-driven cycle. Check your state DMV and local ordinances before riding on public roads or shared paths.

Can I ride it with the motor switched off?

Yes. The 9-speed Shimano drivetrain works independently of the motor. At roughly 62 lb the machine is heavy for unassisted pedaling, so getting home on a flat pack is slow but entirely possible on level ground.

Is the battery removable for indoor charging?

Yes. It unlocks with the supplied key and lifts out for charging at a desk while the bike stays locked outside. You can also charge it in place through the frame-side port.

Quick Troubleshooting

Common issues and what to check first.

The motor does not engage when I twist the throttle.

Confirm the display is on and showing charge, the battery is locked into place, and both brake levers are fully released - the brake cut-off sensors disable drive while a lever is pulled. If the display shows an error code, note the code and contact support.

Range dropped noticeably compared with when it was new.

Check tire pressure first; a soft tire on pavement is the most common cause. Then consider temperature, because cold reduces available capacity temporarily. If range is down more than 30 percent year-round after many charge cycles, the pack is approaching the end of its service life.

The brakes feel spongy or the lever pulls to the grip.

Sponginess in a hydraulic system normally means air in the line or a fluid leak. Stop riding and have the system bled and inspected - do not continue on a 31 mph machine with compromised brakes.

The chain skips under hard pedaling.

The Shimano indexing is out of adjustment or the chain and cassette are worn. Turn the barrel adjuster a quarter turn at a time to realign the indexing. If the chain skips only in the smallest cogs, the cassette is worn and should be replaced together with the chain.

There is a rattle or knock from the suspension over bumps.

Check that the axle and any quick-release lever are fully closed and that the wheel is seated in the dropouts. If the noise persists, inspect the stanchions or shock body for scoring and have a shop service the unit.

The display shows an error code and the machine will not move.

Switch the system off, wait 30 seconds, and switch it back on. If the code returns, note the exact code and the conditions that produced it, then contact support - error codes map to specific faults in the controller, motor, throttle, or battery circuits.

Certifications & Standards

Documented and tested for sale.

CE

European Conformity (CE) marking where applicable for the safety and electrical assembly.

ISO 9001

Quality management system held by the manufacturing facility.

Compliance Docs

Safety and compliance documentation included with every unit on request.

Tested

Each unit is inspected and function-tested before it leaves the warehouse.

From Frame to Wheels

From the frame to the wheels, the HKM-1096275 is built for consistent, confident performance.

HKM-1096275 From Frame Wheels

The specifications above show exactly what is under the surface, and the ride proves it every time. The HKM-1096275 pairs a Brushless mid-drive motor at the bottom bracket, 60-70 N.m rated torque, 48 V 15 Ah lithium-ion (720 Wh), removable and lockable, a range of 37-50 mi (60-80 km), varies with terrain, rider weight, tire pressure, and assist level, so it is built for real-world rides rather than showroom specs.

Pre-Ride Safety Checklist

Run through these before every ride.

Check tire pressure and set it for the surface you plan to ride; pressure has more effect on range and grip than any other single adjustment you can make in 30 seconds.

Squeeze both brake levers. They should firm up well before touching the grip, with no sponginess or long lever travel.

Confirm the battery is seated and locked and that the display shows the state of charge you expect.

Spin both wheels and check that the rims run true and that nothing rubs a brake pad or the frame.

Check that the axle hardware is tight and that the headset has no play when you rock the machine with the front brake applied.

Test the throttle at walking pace in a clear, traffic-free area before riding in traffic.

Switch on the headlight and tail-light if you will be riding near dusk, and wear a helmet rated for the speed this machine reaches.

Confirm that the display reads the assist level you expect before you set off, so the first throttle input is not a surprise.

Service & Policies

Every HKM-1096275 is backed by coverage designed to protect your investment.

Free Shipping on All Orders

Every order ships free. Handling Time: 0-1 business days (Monday to Friday). Transit Time: 2-5 business days (Monday to Friday). A tracking number is emailed as soon as the parcel leaves our warehouse.

180 Days Purchase Protection

Your purchase is protected for 180 days from the delivery date against manufacturing defects and damage in transit. If something arrives wrong, we make it right.

30 Days Money-Back Guarantee

Not completely satisfied? Request a return within 30 days of delivery for a full refund. We keep the process simple and hassle-free.

24 Months Warranty Service

The product is covered by a 24-month warranty from the delivery date against manufacturing defects. Coverage includes parts and labor; normal-wear items are excluded.

Important Safety Notes

Read before the first ride.

This bike is rated at 31 mph. Read the manual first and practise throttle and braking in an open, traffic-free area. Leave extra room for braking, since stopping distance grows fast with speed and load. Wear a helmet every ride; a certified downhill or motorcycle helmet is wise at 31 mph. Do not exceed the 265 lb (120 kg) load limit, including rider, cargo, and rack load. Confirm local law before riding on public roads. Bed the brakes in with 10-15 progressive stops over the first rides. Never ride through water deep enough to reach the motor or battery. Charge only with the supplied charger, indoors and attended. Never open, puncture, or modify the pack. Slow down substantially on gravel, wet surfaces, and steep descents.

HKM-1096275 - mph Mid-Drive Electric Bicycle. Specifications are for reference; actual performance varies with rider, terrain, tire pressure, and temperature. This page describes the product only and is not legal advice regarding vehicle classification - confirm local regulations before riding on public roads.

Every product we offer includes a 180-day purchase protection plan at no additional cost. This coverage extends beyond a standard warranty, reflecting our confidence in product quality and our ongoing commitment to your satisfaction.

The protection plan is designed to provide practical help in real-world situations. Whether you encounter a manufacturing issue, a performance problem, or an unexpected accident, our team is ready to assist with clear, fair solutions.

What Is Covered

Manufacturing Defects

We replace items with material or workmanship flaws at no charge.

Performance Failures

Free repair or replacement if the product fails under normal use.

Accidental Damage

One-time courtesy replacement at a reduced price.

Zero Hidden Fees

All shipping costs for replacements and returns are covered.

How to File a Claim

1
Contact Us
Reach out with your order number and a brief description of the issue.
2
Quick Review
Our team evaluates your claim fairly and efficiently.
3
Resolution
Most claims are resolved within 48 hours.
4
Replacement/Repair
We repair or replace your item free of charge.

How This Differs from the Warranty

The 180-day purchase protection includes accidental damage and performance failures that are typically not covered by a standard warranty. It provides an additional layer of support during the first six months after purchase, giving you greater confidence and peace of mind.

Please Note: During the 180-day protection period, we cover all shipping costs for replacements and returns. There are no hidden fees.

We want you to be completely satisfied with your purchase. If for any reason you are not fully happy, you may return your item within 30 days of delivery for a full refund. No lengthy forms, no unnecessary questions.

Our return policy is built on a simple principle: if the product is not right for you, we will make it right. We understand that online shopping involves trust, and we work hard to earn that trust with every order.

Return Eligibility

30-Day Window

Request a return within 30 days of delivery.

Original Condition

Unworn or unused, with tags and original packaging.

Proof of Purchase

A receipt or order number is required.

Fast Refund

Refund processed within 10 business days.

How to Start a Return

1
Contact Us
Email info@hekomart.com to request a return.
2
Receive a Prepaid Label
We send you a return shipping label at no cost.
3
Ship the Item
Send it to: 3401 Dale Rd, Modesto, CA 95356.
4
Receive Your Refund
Processed within 10 business days after approval.

Returns & Exchanges Overview

Countries ServedUnited States
Returns AcceptedDefective & non-defective
ExchangesAccepted
Product ConditionNew only
Return Window30 days
Return MethodIn store, by mail
Return LabelIncluded, free
Restocking FeesNone
Refund Processing Time10 business days

Damages & Exchanges

Please inspect your order as soon as it arrives. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right. For exchanges, the fastest option is to return the original item and place a new order for the replacement.

Refund Reminder: Once approved, refunds are processed within 10 business days. The time it takes for the funds to appear in your account may vary by bank.

We believe in the quality of our products, and we want you to share that confidence. Every product is backed by a 24-month warranty covering all structural and functional components, including zippers, buckles, straps, and fabric integrity.

The warranty is designed to be simple and accessible. You only need your proof of purchase to begin a claim, and our team will assess the issue promptly. If a manufacturing issue arises, we will make it right.

What the Warranty Covers

Comprehensive Coverage

Every part warranted for two full years.

Free Repair or Replacement

Whichever is faster, at no cost to you.

Quick Turnaround

Claims assessed within 1 business day.

Transferable

Warranty follows the product, not the owner.

How to File a Warranty Claim

1
Contact Support
Send us a message with your proof of purchase.
2
Assessment
Claims typically assessed within 1 business day.
3
Repair or Replacement
We repair at no charge or ship a new one.
4
Enjoy
Your product is back in proper working order.
Good to Know: Our warranty process is simple and straightforward. You only need your proof of purchase to get started.

Every order ships free—no minimums, no hidden fees. We currently deliver across the United States and are actively working to expand to more countries. We partner with reliable U.S. courier services to ensure your order arrives safely and on time.

Our delivery process is designed for transparency. From the moment you place your order to the moment it reaches your door, you receive clear updates at every stage. We carefully inspect each product before dispatch, and we provide tracking information as soon as your order ships.

Our U.S. Shipping Partners

USPS

Official national carrier with nationwide coverage.

UPS

Fast and reliable ground and express shipping.

FedEx

Express delivery with real-time tracking.

DHL eCommerce

Efficient parcel delivery for e-commerce shipments.

Delivery Process

1
Order Placed
Your order is confirmed and entered into our system.
2
Processing & Quality Check
Handling time: 0–1 business days (Mon–Fri).
3
Shipping Transit
Transit time: 2–5 business days (Mon–Fri).
4
Delivered
Your package arrives with full tracking.

Delivery Time Summary

Handling Time0–1 business days
Transit Time2–5 business days
Order Cut-Off Time05:00 PM EST
Shipping CostFree on all orders

Cancellations & Taxes

You may cancel your order at any time before it ships. All product prices include applicable taxes, and there are no additional VAT or customs fees for orders delivered within the United States.

Please Note: All products go through a short handling process before shipping, which is why there is a brief processing time on orders. We appreciate your patience.

Whether you have a question, need help with an order, or just want some advice, our support team is available around the clock. We don't just respond to messages—we work with you to find real solutions that fit your needs.

Our support specialists are trained to handle a wide range of requests, from product recommendations to technical troubleshooting. No matter the question, you can expect a professional and friendly response.

How We Can Help

Product Guidance

Our experts help you choose the right product.

Order Assistance

Modify orders, track shipments, or speed up delivery.

Warranty & Returns

Start claims or returns quickly and easily.

Technical Troubleshooting

Step-by-step solutions for product issues.

Contact Information

24/7 Phone

+1 (209) 280-3200

Email

support@hekomart.com

Address

3401 Dale Rd, Modesto, CA 95356

Support Hours

Available 24 hours a day, 7 days a week

Response Time

Standard Business HoursUsually within 30 minutes
Outside Business HoursWithin 2 hours

Send Us a Message

We usually respond within 30 minutes during business hours.

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