Balance Bikes >>
HKM-318995 20 Inch Electric Balance Bike for Kids with 3-Speed Gears, Aluminum Frame, and Hydraulic Disc Brakes
Introducing the FXB01-20 Pro Cross 20 Inch Electric Balance Bike, a fantastic choice for young riders eager to experience the thrill of cycling with modern electric assistance. Designed specifically for kids, this balance bike combines safety, performance, and cutting-edge technology to elevate their riding experience.
Crafted from durable aluminum alloy, the frame maintains a lightweight structure ideal for young adventurers while ensuring stability and strength. The bike features a sleek 20-inch wheel size and is equipped with 3-speed gears, allowing kids to easily adjust their riding pace as they become more confident on their journey. With a maximum speed reaching between 30 and 50 kilometers per hour, this bike offers exhilarating options for varied terrains, from city pathways to green trails.
Safety is paramount, which is why the FXB01-20 is outfitted with a hydraulic disc brake system. This braking technology provides reliable stopping power, allowing for smooth and safe deceleration. Kids can navigate their surroundings confidently, knowing they have the capability to stop quickly when needed.
The bike is powered by a 36V lithium battery, offering a range of approximately 15 to 20 kilometers per charge and a swift charging time of just 1 to 1.5 hours. The 800W brushless rear hub motor delivers consistent and efficient power, making uphill climbs and long rides much easier.
Additional features include an adjustable seat for comfort as kids grow, an LED display for monitoring speed and battery life, and sturdy Kenda K1237 tires that ensure traction and control on various surfaces. With a maximum load capacity of 80 kilograms, this electric balance bike is suitable for a broad age range, making it a versatile option for families.
Let your child explore the world with confidence and excitement on the FXB01-20 Pro Cross Electric Balance Bike, where safety meets adventure in every ride.
Every product we offer includes a 180-day purchase protection plan at no additional cost. This coverage extends beyond a standard warranty, reflecting our confidence in product quality and our ongoing commitment to your satisfaction.
The protection plan is designed to provide practical help in real-world situations. Whether you encounter a manufacturing issue, a performance problem, or an unexpected accident, our team is ready to assist with clear, fair solutions.
What Is Covered
Manufacturing Defects
We replace items with material or workmanship flaws at no charge.
Performance Failures
Free repair or replacement if the product fails under normal use.
Accidental Damage
One-time courtesy replacement at a reduced price.
Zero Hidden Fees
All shipping costs for replacements and returns are covered.
How to File a Claim
How This Differs from the Warranty
The 180-day purchase protection includes accidental damage and performance failures that are typically not covered by a standard warranty. It provides an additional layer of support during the first six months after purchase, giving you greater confidence and peace of mind.
We want you to be completely satisfied with your purchase. If for any reason you are not fully happy, you may return your item within 30 days of delivery for a full refund. No lengthy forms, no unnecessary questions.
Our return policy is built on a simple principle: if the product is not right for you, we will make it right. We understand that online shopping involves trust, and we work hard to earn that trust with every order.
Return Eligibility
30-Day Window
Request a return within 30 days of delivery.
Original Condition
Unworn or unused, with tags and original packaging.
Proof of Purchase
A receipt or order number is required.
Fast Refund
Refund processed within 10 business days.
How to Start a Return
Returns & Exchanges Overview
Damages & Exchanges
Please inspect your order as soon as it arrives. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right. For exchanges, the fastest option is to return the original item and place a new order for the replacement.
We believe in the quality of our products, and we want you to share that confidence. Every product is backed by a 24-month warranty covering all structural and functional components, including zippers, buckles, straps, and fabric integrity.
The warranty is designed to be simple and accessible. You only need your proof of purchase to begin a claim, and our team will assess the issue promptly. If a manufacturing issue arises, we will make it right.
What the Warranty Covers
Comprehensive Coverage
Every part warranted for two full years.
Free Repair or Replacement
Whichever is faster, at no cost to you.
Quick Turnaround
Claims assessed within 1 business day.
Transferable
Warranty follows the product, not the owner.
How to File a Warranty Claim
Every order ships free—no minimums, no hidden fees. We currently deliver across the United States and are actively working to expand to more countries. We partner with reliable U.S. courier services to ensure your order arrives safely and on time.
Our delivery process is designed for transparency. From the moment you place your order to the moment it reaches your door, you receive clear updates at every stage. We carefully inspect each product before dispatch, and we provide tracking information as soon as your order ships.
Our U.S. Shipping Partners
USPS
Official national carrier with nationwide coverage.
UPS
Fast and reliable ground and express shipping.
FedEx
Express delivery with real-time tracking.
DHL eCommerce
Efficient parcel delivery for e-commerce shipments.
Delivery Process
Delivery Time Summary
Cancellations & Taxes
You may cancel your order at any time before it ships. All product prices include applicable taxes, and there are no additional VAT or customs fees for orders delivered within the United States.
Whether you have a question, need help with an order, or just want some advice, our support team is available around the clock. We don't just respond to messages—we work with you to find real solutions that fit your needs.
Our support specialists are trained to handle a wide range of requests, from product recommendations to technical troubleshooting. No matter the question, you can expect a professional and friendly response.
How We Can Help
Product Guidance
Our experts help you choose the right product.
Order Assistance
Modify orders, track shipments, or speed up delivery.
Warranty & Returns
Start claims or returns quickly and easily.
Technical Troubleshooting
Step-by-step solutions for product issues.
Contact Information
24/7 Phone
+1 (209) 280-3200
support@hekomart.com
Address
3401 Dale Rd, Modesto, CA 95356
Support Hours
Available 24 hours a day, 7 days a week
