Pet Houses & Cages >>
HKM-5110717 Spacious Wooden Tortoise House for Indoor & Outdoor Use - 2 Rooms, 38x24x13in
Introducing the HKM-5110717 Spacious Wooden Tortoise House, designed to provide a comfortable and engaging habitat for your beloved reptiles. This thoughtfully designed enclosure features two separate rooms, offering both a private sleeping area with a solid wood top and an open activity space equipped with a metal mesh window. Measuring 38 inches in length, 24 inches in width, and 13 inches in height, it's ideal for tortoises, lizards, geckos, snakes, and other small reptiles, giving them plenty of room to rest and play.
Crafted from 100% cedar wood, the HKM-5110717 ensures durability and stability. Its fine grain helps resist warping, providing a secure environment for your pet. Additionally, the wood is coated with water-based paint, making it waterproof and safe for your pet's living space.
This tortoise house is designed with user convenience in mind. It includes a hanging light stand, perfect for controlling heating in the enclosure, helping to maintain the right temperatures for your reptiles. The enclosure's top opens to both areas for easy interaction, and the high-transparency ABS side panels allow for close observation of your pets' activities. The locking latch adds an extra layer of security, preventing any potential escapes and allowing you to rest easy knowing your pet is safe.
Enhance your pet's living experience with the HKM-5110717 Spacious Wooden Tortoise House, the perfect blend of functionality and comfort for your reptilian friend.
Spacious Two Rooms: Our tortoise house features two separate areas: a private sleeping zone with a solid wood top and an open activity space with a metal mesh window. Measuring 38"x24"x13"/965x610x330 mm, it provides ample room for your pet's daily rest and play, ideal for tortoises, lizards, geckos, snakes, and other reptiles!
100% Cedar Construction: Crafted from high-quality cedar wood, this tortoise habitat is sturdy and durable with a tight grain that resists warping. Coated with water-based paint, it is waterproof, ensuring a safe and comfortable living environment for your pet.
User-Friendly Design: To support your pet's health and your convenience, the tortoise enclosure includes a hanging light stand for heating control. The top covers two areas open for easy interaction, and high-transparency ABS side panels allow close observation. A locking latch prevents escapes, giving you peace of mind.
Every product we offer includes a 180-day purchase protection plan at no additional cost. This coverage extends beyond a standard warranty, reflecting our confidence in product quality and our ongoing commitment to your satisfaction.
The protection plan is designed to provide practical help in real-world situations. Whether you encounter a manufacturing issue, a performance problem, or an unexpected accident, our team is ready to assist with clear, fair solutions.
What Is Covered
Manufacturing Defects
We replace items with material or workmanship flaws at no charge.
Performance Failures
Free repair or replacement if the product fails under normal use.
Accidental Damage
One-time courtesy replacement at a reduced price.
Zero Hidden Fees
All shipping costs for replacements and returns are covered.
How to File a Claim
How This Differs from the Warranty
The 180-day purchase protection includes accidental damage and performance failures that are typically not covered by a standard warranty. It provides an additional layer of support during the first six months after purchase, giving you greater confidence and peace of mind.
We want you to be completely satisfied with your purchase. If for any reason you are not fully happy, you may return your item within 30 days of delivery for a full refund. No lengthy forms, no unnecessary questions.
Our return policy is built on a simple principle: if the product is not right for you, we will make it right. We understand that online shopping involves trust, and we work hard to earn that trust with every order.
Return Eligibility
30-Day Window
Request a return within 30 days of delivery.
Original Condition
Unworn or unused, with tags and original packaging.
Proof of Purchase
A receipt or order number is required.
Fast Refund
Refund processed within 10 business days.
How to Start a Return
Returns & Exchanges Overview
Damages & Exchanges
Please inspect your order as soon as it arrives. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right. For exchanges, the fastest option is to return the original item and place a new order for the replacement.
We believe in the quality of our products, and we want you to share that confidence. Every product is backed by a 24-month warranty covering all structural and functional components, including zippers, buckles, straps, and fabric integrity.
The warranty is designed to be simple and accessible. You only need your proof of purchase to begin a claim, and our team will assess the issue promptly. If a manufacturing issue arises, we will make it right.
What the Warranty Covers
Comprehensive Coverage
Every part warranted for two full years.
Free Repair or Replacement
Whichever is faster, at no cost to you.
Quick Turnaround
Claims assessed within 1 business day.
Transferable
Warranty follows the product, not the owner.
How to File a Warranty Claim
Every order ships free—no minimums, no hidden fees. We currently deliver across the United States and are actively working to expand to more countries. We partner with reliable U.S. courier services to ensure your order arrives safely and on time.
Our delivery process is designed for transparency. From the moment you place your order to the moment it reaches your door, you receive clear updates at every stage. We carefully inspect each product before dispatch, and we provide tracking information as soon as your order ships.
Our U.S. Shipping Partners
USPS
Official national carrier with nationwide coverage.
UPS
Fast and reliable ground and express shipping.
FedEx
Express delivery with real-time tracking.
DHL eCommerce
Efficient parcel delivery for e-commerce shipments.
Delivery Process
Delivery Time Summary
Cancellations & Taxes
You may cancel your order at any time before it ships. All product prices include applicable taxes, and there are no additional VAT or customs fees for orders delivered within the United States.
Whether you have a question, need help with an order, or just want some advice, our support team is available around the clock. We don't just respond to messages—we work with you to find real solutions that fit your needs.
Our support specialists are trained to handle a wide range of requests, from product recommendations to technical troubleshooting. No matter the question, you can expect a professional and friendly response.
How We Can Help
Product Guidance
Our experts help you choose the right product.
Order Assistance
Modify orders, track shipments, or speed up delivery.
Warranty & Returns
Start claims or returns quickly and easily.
Technical Troubleshooting
Step-by-step solutions for product issues.
Contact Information
24/7 Phone
+1 (209) 280-3200
support@hekomart.com
Address
3401 Dale Rd, Modesto, CA 95356
Support Hours
Available 24 hours a day, 7 days a week
