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HKM-6131901 Cat Climbing Frame with Scratching Post - Soft Velvet, Multi-Sized, Durable Design for Rest and Paw Care
Introducing the HKM-6131901 Cat Climbing Frame with Scratching Post, designed for your feline friend’s playful and restful adventures. This multi-sized, durable climbing frame combines functionality with style, featuring a soft velvet fabric that provides a cozy and skin-friendly experience.
Crafted with a combination of sturdy plates, plush fabric, and a robust sisal column, this climbing frame serves the dual purpose of a scratching post and a comfortable resting spot for your cat. The gentle touch of the soft velvet allows your pet to enjoy a delicate cloud-like feel while lounging or playing.
Available in various sizes—small, medium, large, and extra-large—this versatile product caters to cats of all sizes. Each size offers ample space for your pet to jump, explore, and scratch without feeling cramped. The large jumping platform can comfortably support up to 15 pounds, making it perfect for larger breeds or multiple cats.
The vibrant color options in rainforest hues bring a lively touch to your home while enhancing your cat's environment. Whether your cat is looking to stretch and scratch or simply rest, the HKM-6131901 Cat Climbing Frame is designed to meet their every need.
Transform your pet's playtime with this engaging yet practical climbing frame, and create a special space where they can enjoy their natural instincts.
Product information:
Product name: cat climbing frame
Material: plate + fabric + sisal column
Product function: rest / grinding paws
Color: color rainforest small, color rainforest medium, color rainforest large, color rainforest large
Soft velvet fabric
Skin-friendly and delicate cloud experience feeling
Large jumping platform
15 pounds of fat cats are not crowded
Small: product size 46 * 36 * 75
Medium: product size 48*42*98
Large; product size 56*48*126
Extra large: product size 60*48*146
Packing list:
Cat climbing frame x1
Every product we offer includes a 180-day purchase protection plan at no additional cost. This coverage extends beyond a standard warranty, reflecting our confidence in product quality and our ongoing commitment to your satisfaction.
The protection plan is designed to provide practical help in real-world situations. Whether you encounter a manufacturing issue, a performance problem, or an unexpected accident, our team is ready to assist with clear, fair solutions.
What Is Covered
Manufacturing Defects
We replace items with material or workmanship flaws at no charge.
Performance Failures
Free repair or replacement if the product fails under normal use.
Accidental Damage
One-time courtesy replacement at a reduced price.
Zero Hidden Fees
All shipping costs for replacements and returns are covered.
How to File a Claim
How This Differs from the Warranty
The 180-day purchase protection includes accidental damage and performance failures that are typically not covered by a standard warranty. It provides an additional layer of support during the first six months after purchase, giving you greater confidence and peace of mind.
We want you to be completely satisfied with your purchase. If for any reason you are not fully happy, you may return your item within 30 days of delivery for a full refund. No lengthy forms, no unnecessary questions.
Our return policy is built on a simple principle: if the product is not right for you, we will make it right. We understand that online shopping involves trust, and we work hard to earn that trust with every order.
Return Eligibility
30-Day Window
Request a return within 30 days of delivery.
Original Condition
Unworn or unused, with tags and original packaging.
Proof of Purchase
A receipt or order number is required.
Fast Refund
Refund processed within 10 business days.
How to Start a Return
Returns & Exchanges Overview
Damages & Exchanges
Please inspect your order as soon as it arrives. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right. For exchanges, the fastest option is to return the original item and place a new order for the replacement.
We believe in the quality of our products, and we want you to share that confidence. Every product is backed by a 24-month warranty covering all structural and functional components, including zippers, buckles, straps, and fabric integrity.
The warranty is designed to be simple and accessible. You only need your proof of purchase to begin a claim, and our team will assess the issue promptly. If a manufacturing issue arises, we will make it right.
What the Warranty Covers
Comprehensive Coverage
Every part warranted for two full years.
Free Repair or Replacement
Whichever is faster, at no cost to you.
Quick Turnaround
Claims assessed within 1 business day.
Transferable
Warranty follows the product, not the owner.
How to File a Warranty Claim
Every order ships free—no minimums, no hidden fees. We currently deliver across the United States and are actively working to expand to more countries. We partner with reliable U.S. courier services to ensure your order arrives safely and on time.
Our delivery process is designed for transparency. From the moment you place your order to the moment it reaches your door, you receive clear updates at every stage. We carefully inspect each product before dispatch, and we provide tracking information as soon as your order ships.
Our U.S. Shipping Partners
USPS
Official national carrier with nationwide coverage.
UPS
Fast and reliable ground and express shipping.
FedEx
Express delivery with real-time tracking.
DHL eCommerce
Efficient parcel delivery for e-commerce shipments.
Delivery Process
Delivery Time Summary
Cancellations & Taxes
You may cancel your order at any time before it ships. All product prices include applicable taxes, and there are no additional VAT or customs fees for orders delivered within the United States.
Whether you have a question, need help with an order, or just want some advice, our support team is available around the clock. We don't just respond to messages—we work with you to find real solutions that fit your needs.
Our support specialists are trained to handle a wide range of requests, from product recommendations to technical troubleshooting. No matter the question, you can expect a professional and friendly response.
How We Can Help
Product Guidance
Our experts help you choose the right product.
Order Assistance
Modify orders, track shipments, or speed up delivery.
Warranty & Returns
Start claims or returns quickly and easily.
Technical Troubleshooting
Step-by-step solutions for product issues.
Contact Information
24/7 Phone
+1 (209) 280-3200
support@hekomart.com
Address
3401 Dale Rd, Modesto, CA 95356
Support Hours
Available 24 hours a day, 7 days a week
