Your Cart
Home Weekly Deals
Support
Shopping FAQs Contact Us
Account
Sign In / Register Order History
Free Shipping on All Orders
180 Days Purchase Protection
30 Days Money-Back Guarantee
24 Months Warranty Service
HKM-195731 48V 20Ah Electric Bike with 7-Speed Gears, Hydraulic Brakes, and 26" Aluminum Alloy Frame
HKM-195731 48V 20Ah Electric Bike with 7-Speed Gears, Hydraulic Brakes, and 26" Aluminum Alloy Frame
HKM-195731 48V 20Ah Electric Bike with 7-Speed Gears, Hydraulic Brakes, and 26" Aluminum Alloy Frame
HKM-195731 48V 20Ah Electric Bike with 7-Speed Gears, Hydraulic Brakes, and 26" Aluminum Alloy Frame
HKM-195731 48V 20Ah Electric Bike with 7-Speed Gears, Hydraulic Brakes, and 26" Aluminum Alloy Frame
HKM-195731 48V 20Ah Electric Bike with 7-Speed Gears, Hydraulic Brakes, and 26" Aluminum Alloy Frame
HKM-195731 48V 20Ah Electric Bike with 7-Speed Gears, Hydraulic Brakes, and 26" Aluminum Alloy Frame
HKM-9195731 48V 20Ah Electric Full-Suspension Mountain Bike, 750W Rear Hub Motor, 28 mph Top Speed, 26 x 4.0 in Fat Tires
HKM-9195731 48V 20Ah Electric Full-Suspension Mountain Bike, 750W Rear Hub Motor, 28 mph Top Speed, 26 x 4.0 in Fat Tires
HKM-9195731 48V 20Ah Electric Full-Suspension Mountain Bike, 750W Rear Hub Motor, 28 mph Top Speed, 26 x 4.0 in Fat Tires
HKM-9195731 48V 20Ah Electric Full-Suspension Mountain Bike, 750W Rear Hub Motor, 28 mph Top Speed, 26 x 4.0 in Fat Tires
HKM-9195731 48V 20Ah Electric Full-Suspension Mountain Bike, 750W Rear Hub Motor, 28 mph Top Speed, 26 x 4.0 in Fat Tires
HKM-9195731 48V 20Ah Electric Full-Suspension Mountain Bike, 750W Rear Hub Motor, 28 mph Top Speed, 26 x 4.0 in Fat Tires
HKM-9195731 48V 20Ah Electric Full-Suspension Mountain Bike, 750W Rear Hub Motor, 28 mph Top Speed, 26 x 4.0 in Fat Tires
HKM-9195731 48V 20Ah Electric Full-Suspension Mountain Bike, 750W Rear Hub Motor, 28 mph Top Speed, 26 x 4.0 in Fat Tires

Electric Bicycles >>

HKM-9195731 48V 20Ah Electric Full-Suspension Mountain Bike, 750W Rear Hub Motor, 28 mph Top Speed, 26 x 4.0 in Fat Tires


$1,099.99
Color Options:
- Blue
Wattage:
- 1500w
Watt-Hour:
- 1500w
Quantity

In Stock | Secure Checkout | Express Delivery

Product Inquiry

📞 +1 (209) 280-3200
✉️ support@hekomart.com
We typically respond within 1 hour, 24/7.

Share This Product

Click an icon to share, or copy the link.

1 / 15
Full-Suspension Electric Mountain Bike with 26" Fat Tires

HKM-9195731 Electric Full-Suspension Mountain Bike

The HKM-9195731 combines a 750 W brushless rear hub motor with a 48 V 20 Ah lithium pack (960 Wh) in a full-suspension aluminum frame built for trail and all-terrain riding. The 26 x 4.0 in KENDA fat tires grip loose surfaces from gravel to light snow, while a four-bar linkage rear suspension and lockable front fork absorb impacts that would jar a rigid frame. Hydraulic disc brakes front and rear, a Shimano 7-Speed derailleur drivetrain, and an LCD display complete a bike suited for weekend trails, fire-road tours, and daily commutes over mixed surfaces.

750 W (1200 W Peak) Motor48 V 20 Ah / 960 Wh Pack28 mph Top Speed26 x 4.0 in KENDA Fat TiresHydraulic Disc BrakesFull Four-Bar Linkage SuspensionShimano 7-Speed Drivetrain330 lb Load Capacity
Motor
750 W
1200 W peak rear hub
Battery
48 V 20 Ah
960 Wh removable lithium
Top Speed
28 mph
45 km/h, throttle only
Range
40-70 mi
64-113 km, varies with assist
Tires
26 x 4.0 in
KENDA fat tread, all-terrain
Load Capacity
330 lb
150 kg rider plus cargo

Overview

The HKM-9195731 is built around a 6061 aluminum alloy frame with a four-bar linkage rear suspension system. The linkage design keeps the rear wheel tracking the ground through its travel while isolating the rider from sharp impacts -- rocks, roots, and washboard sections that would transmit directly into the spine on a hardtail. The frame is rated for a combined rider-and-cargo load of 330 lb.

Power comes from a 750 W brushless rear hub motor with a 1200 W peak rating for short bursts on climbs and starts from a standstill. The motor drives through the rear hub so there is no chain between motor and ground, keeping maintenance low and drive losses minimal. A 48 V 20 Ah lithium pack stores roughly 960 Wh of energy -- above average for this class -- which translates into longer rides between charges.

Real-world range depends heavily on terrain and how much you pedal. Throttle-only on flat pavement at moderate speed returns around 35-45 mi. Moderate pedal-assist on the same surface stretches that to 55-65 mi. Aggressive pedaling on level ground with low assist has been measured at 70 mi from a full charge. Cold weather, soft tires, steep climbing, and continuous high-throttle use all reduce those numbers.

The 26 x 4.0 in KENDA fat tires run at low pressure (10-15 psi off-road) to spread weight over a large contact patch. The same wide casing adds traction and comfort on gravel, dirt paths, sand, and packed snow where a narrower tire would lose grip. The four-bar linkage rear suspension works with a lockable front suspension fork to smooth out the ride; most riders leave both active on trails and lock the front out for efficient pedaling on smooth pavement.

Key Features

750 W Brushless Rear Hub Motor

A 750 W brushless motor (1200 W peak) is laced into the rear wheel hub. There is no chain or belt between the motor and the ground, so drive losses stay low and maintenance is limited to keeping the axle nuts torqued. Peak output handles a 25 degree slope with a solo rider.

48 V 20 Ah Lithium Pack (960 Wh)

The removable pack stores 960 Wh of energy -- enough for a full week of short commutes or a long day on the trails. It lifts out with a key for indoor charging. A full recharge takes about 6-7 hours on the supplied 2 A charger.

Four-Bar Linkage Rear Suspension

A four-bar linkage design keeps the rear wheel tracking smoothly through its travel while isolating the rider from impacts. Unlike a single-pivot design, the linkage maintains consistent chain growth and brake anti-squat for predictable handling under power and braking.

Hydraulic Disc Brakes Front and Rear

Sealed hydraulic lines actuate both calipers. Lever effort stays light and predictable when the rotors get hot, and there are no cables to stretch or corrode. Power-off brake levers cut motor drive instantly when either lever is pulled.

7-Speed Shimano Derailleur Drivetrain

A 7-Speed Shimano drivetrain with index shifter gives usable pedaling cadence from walking pace up to cruising speed. The wide gear range lets you add human power when you want to extend range or climb under your own effort.

26 x 4.0 in KENDA All-Terrain Fat Tires

Run at low pressure the wide casing spreads weight over a large contact patch. KENDA's multi-purpose tread grips gravel, dirt, sand, and packed snow where a narrower tire would skate around on the loose surface.

Lockable Front Fork + Coil Rear Shock

The air/oil front fork features mechanical lockout for smooth-road efficiency. The rear coil shock is tuned for the linkage leverage ratio and can be adjusted to rider weight. Together they absorb what the fat tires cannot.

6061 Aluminum Alloy Frame

The butted and welded 6061 aluminum alloy frame keeps weight reasonable while providing the stiffness a full-suspension chassis demands. Internal cable routing keeps the look clean and reduces snag points on tight trails.

The Charge That Lasts

HKM-9195731 The Charge That Lasts

The 20Ah cell pack gives the HKM-9195731 the reserve to finish the day without a mid-route charge.

We would rather over-build what you cannot see than under-deliver what you can. What looks simple took careful engineering, because less is the harder thing to earn.

Full Specifications

Model
HKM-9195731 | Electric Full-Suspension Mountain Bike
Frame Material
6061 aluminum alloy, four-bar linkage full-suspension geometry
Motor
750 W brushless rear hub motor, 1200 W peak
System Voltage
48 V DC
Battery
48 V 20 Ah lithium-ion (960 Wh), removable and lockable
Charger
2 A smart charger, 100-240 V input
Charging Time
6-7 hours from empty
Battery Cycle Life
Approximately 800 charge cycles to 80 percent capacity
Top Speed
28 mph (45 km/h)
Range Per Charge
40-70 mi (64-113 km), varies with terrain, rider weight, and assist level
Climbing Grade
Up to approximately 25 degrees with a solo rider
Peak Torque
80 N.m
Drivetrain
7-Speed Shimano derailleur with index shifter
Brakes
Hydraulic disc brakes, front and rear, with power-off cut-off levers
Suspension
Four-bar linkage rear + lockable air/oil front fork
Tires
26 x 4.0 in KENDA fat tires, all-terrain tread
Wheels
26 in double-wall alloy rims, stainless spokes
Saddle
Mountain bike saddle with quick-release height adjustment
Display
Backlit LCD: speed, battery level, assist mode, trip distance, odometer
Throttle
Thumb throttle with 5 pedal-assist levels and zero assist
Lighting
LED headlight, integrated brake-activated tail-light, powered by main battery
Load Capacity
330 lb (150 kg) rider plus cargo
Bike Weight
Approximately 68 lb (31 kg) including battery
Recommended Rider Height
5 ft 4 in to 6 ft 6 in (163-198 cm)
Certifications
CE, RoHS; battery cells UN38.3 tested

Battery, Range, and Charging

The 48 V 20 Ah pack stores 960 Wh of energy. For context, most commuter e-bikes ship with 400-600 Wh, so this pack runs roughly 50-100 percent above the usual energy budget. That headroom is what lets the bike handle a throttle-only commute or a long trail ride without range anxiety at the end of the day.

Real-world range depends on four variables more than anything else: how much you pedal, rider and cargo weight, tire pressure, and terrain. Throttle-only riding on flat pavement at moderate speed lands in the 35-45 mi band. Moderate pedal-assist on the same terrain regularly returns 55-65 mi. Aggressive pedaling at low assist on level ground has been measured at 70 mi from a full charge. Cold weather below 40 F (4 C) temporarily reduces available capacity by 10-20 percent; it returns once the pack warms up.

Tip: Store the pack between 30 and 70 percent charge if the bike will sit unused for more than a month, and top it up every 4-6 weeks. Charging indoors at room temperature extends usable pack life considerably compared with charging in an unheated garage.

The pack unlocks with the supplied key and lifts out of the down tube in a few seconds, so you can charge it at a desk while the bike stays locked outside. Two keys are included. Charging with the pack installed works equally well -- the charge port is accessible from the drive side without removing anything.

Daily Use & Care

  • Run tire pressure at 10-15 psi for off-road traction; increase to 18-22 psi for paved commutes to reduce rolling resistance.
  • Rinse the frame, rims, and drivetrain with fresh water after riding on muddy trails or salted roads. Road film attacks aluminum fasteners over time if left in place.
  • Check that both axle nuts and the stem bolts are torqued before the first ride of each week. Hub-motor torque works fasteners loose faster than on a conventional bicycle.
  • Wipe and re-lubricate the chain every 100-150 mi, or after any ride through standing water or dusty conditions.
  • Inspect brake pad thickness monthly. Hydraulic pads wear silently until they are gone; replace when the friction material is under 1 mm.
  • Charge indoors at room temperature. Unplug the charger once the indicator turns green rather than leaving it connected for days.
  • Keep the display and charge port covers closed when the bike is parked outside so moisture stays out of the connectors.

What's in the Box

  • 1 x HKM-9195731 electric mountain bike, approximately 85 percent pre-assembled
  • 1 x 48 V 20 Ah removable lithium battery pack
  • 1 x 2 A smart charger with 100-240 V input
  • 2 x Battery keys
  • 1 x Toolkit with hex wrenches and pedal spanner
  • 1 x Pair of folding pedals
  • 1 x Set of fenders (front and rear)
  • 1 x User manual and assembly guide

Frequently Asked Questions

How much assembly is required out of the box?+
The bike ships approximately 85 percent assembled. Remaining steps are fitting the front wheel, straightening and bolting the handlebar, installing the pedals and saddle, mounting the fenders, and checking brake alignment. Budget 30-45 minutes with the supplied tools. Have a bike shop check torque and brake bedding if you are not comfortable doing it yourself.
What kind of terrain can this bike handle?+
The 26 x 4.0 in KENDA fat tires and full suspension make this bike capable on gravel, dirt trails, packed sand, light snow, and grass. It is not intended for extreme downhill or rock-garden riding, but it handles fire roads, rail-trails, and mixed-surface commuting with confidence.
What is the actual range I should plan for?+
Plan for 40-70 mi depending on how much you pedal. Throttle-only at higher speeds lands closer to 35-45 mi. Moderate pedal-assist on mixed terrain regularly returns 55-65 mi. Heavier riders, headwinds, hills, and low tire pressure all reduce range.
Is a license or registration required?+
Rules vary by state and locality. A 750 W nominal motor with 1200 W peak output and 28 mph top speed may place this bike outside standard Class 1/2/3 e-bike limits in some jurisdictions. Check your state DMV and local ordinances before riding on public roads or bike paths.
How long does the battery take to charge?+
About 6-7 hours from fully empty with the supplied 2 A charger. Partial top-ups take proportionally less time; there is no need to run the pack down before recharging.
Can I pedal it if the battery runs out?+
Yes. The 7-Speed Shimano drivetrain works independently of the motor. The bike is heavy at approximately 68 lb, so pedaling home unassisted is slow going, but it is entirely possible on flat ground.
How does the four-bar suspension compare to a single-pivot design?+
The four-bar linkage keeps the rear wheel moving in a near-vertical arc through its travel, which maintains more consistent traction and chain tension than a single pivot. It also allows the designer to tune the leverage ratio and anti-squat characteristics independently, giving better small-bump compliance and big-hit bottom-out resistance.
Is the battery removable for indoor charging?+
Yes. It unlocks with the supplied key and lifts out of the down tube. You can also charge it in place through the frame-side charge port.

Service & Policies

Free Shipping on All Orders
Every order ships free. Handling Time: 0-1 business days (Monday to Friday). Transit Time: 2-5 business days (Monday to Friday). A tracking number is emailed as soon as the parcel leaves our warehouse.
180 Days Purchase Protection
Your purchase is protected for 180 days from the delivery date against manufacturing defects and damage in transit. If something arrives wrong, we make it right.
30 Days Money-Back Guarantee
Not completely satisfied? Request a return within 30 days of delivery for a full refund. We keep the process simple and hassle-free.
24 Months Warranty Service
The product is covered by a 24-month warranty from the delivery date against manufacturing defects. Coverage includes parts and labor; normal-wear items are excluded.
CERoHSUN38.3 Battery960 Wh PackHydraulic BrakesFull SuspensionShimano 7-SpeedKENDA Fat Tires

Why Choose the HKM-9195731

Full-Suspension Trail Capability

The four-bar linkage rear suspension and lockable front fork turn broken pavement, gravel shortcuts, and dirt trails into comfortable surfaces. Lock the fork out for efficient pedaling on smooth roads; open everything up when the trail gets rough.

Fat Tire All-Terrain Grip

The 26 x 4.0 in KENDA fat tires run at pressures as low as 10 psi, creating a large contact patch that conforms to uneven surfaces. Sand, snow, loose gravel, and mud are all rideable where a narrow tire would sink or slide.

Two Ways to Ride

Use the thumb throttle for immediate acceleration from a stop, or shift through the 7-Speed Shimano cassette and pedal to extend range. Most owners mix both -- throttle to clear obstacles, pedals for cruising efficiency.

Direct-Drive Hub Simplicity

The motor lives in the rear hub with no mid-drive gearbox, belt, or extra chain to service. Fewer moving parts in the drive path means less to maintain and a notably quiet ride compared with mid-drive systems.

Long-Range Battery Pack

At 960 Wh, the 48 V 20 Ah pack holds well above the class-average energy. That means fewer charge stops per week for commuters and longer loop distances for recreational riders before needing to find an outlet.

Built for Mixed Conditions

Sealed electrical connectors, a covered and lockable battery compartment, and hydraulic brake lines that cannot corrode in road film make sense for a bike that transitions between pavement, gravel, and light trail use daily.

Controls & Indicators

Power Button
Located on the battery pack; hold to switch the system on and off
Mode Buttons
Up and down buttons on the display cycle through 5 pedal-assist levels plus zero assist
Thumb Throttle
Right-hand thumb throttle; proportional response, works independently of pedal-assist level
Speedometer
Live speed readout in mph, switchable to km/h in the settings menu
Battery Gauge
5-segment charge indicator plus percentage readout on the LCD
Light Switch
Long-press the up button to toggle the LED headlight and integrated brake light
Shifter
Right-hand trigger shifter for the 7-Speed Shimano rear derailleur

Pre-Ride Safety Checklist

  1. Check tire pressure and set it for the terrain: 10-15 psi for off-road, 18-22 psi for pavement.
  2. Squeeze both brake levers. They should firm up well before reaching the grip, with no sponginess indicating air in the hydraulic line.
  3. Confirm the battery is seated and locked, and that the display shows the expected state of charge.
  4. Spin both wheels and check that the rims run true and nothing rubs the brake pads or the frame.
  5. Verify the quick-release levers and axle nuts are tight, and that the headset has no play when you rock the bike with the front brake applied.
  6. Test the throttle at walking pace in a clear area before riding in traffic or on trails.
  7. Switch on the headlight and tail-light if you will be riding near dusk, and wear a helmet rated for the speeds this bike reaches.
  8. Check that the front fork lockout lever moves freely and the rear shock has no visible oil leaks.

Quick Troubleshooting

The motor does not engage when I press the throttle.+
Confirm the display is on and shows charge, the battery is locked into place, and both brake levers are fully released - brake cut-off sensors disable the motor while a lever is pulled. If the display shows an error code, note it and contact support.
Range dropped noticeably compared with when it was new.+
First check tire pressure; a soft tire on pavement is the most common cause. Then consider temperature - cold reduces available capacity temporarily. If range is down more than 30 percent year-round after many charge cycles, the pack may be approaching end of service life.
The brakes feel spongy at the lever.+
Sponginess in a hydraulic system usually means air in the line or a fluid leak. Stop riding and have the system bled and inspected. Do not continue riding a 28 mph bike on compromised brakes.
The chain skips under hard pedaling.+
The derailleur indexing is likely out of adjustment, or the chain and cassette are worn. Adjust the barrel adjuster a quarter turn at a time to align the indexing. If the chain skips only in the smallest cogs, the cassette is worn and should be replaced along with the chain.
The rear suspension makes noise over bumps.+
Check that all four linkage pivot bolts are torqued to spec and that the shock bushings show no signs of cracking or excess play. A dry squeak can often be fixed by applying a small amount of grease to the pivot points; a clunk usually indicates a loose bolt or worn bushing.
The display shows an error code and the bike will not move.+
Power the system off, wait 30 seconds, and switch it back on. If the code returns, note the exact code and the conditions that produced it, then contact support.

Certifications & Standards

The HKM-9195731 is produced in a facility operating under an ISO 9001 quality management system. The battery cells and the assembled pack carry the test documentation normally required for lithium-ion transport and sale.

  • CE - European Conformity marking covering the electrical assembly.
  • RoHS - Restriction of Hazardous Substances compliance for the electronics.
  • UN38.3 - Battery transport safety testing, required for lithium-ion shipping by air, sea, and road.
  • MSDS - Material Safety Data Sheet available for the battery pack on request.
  • ISO 9001 - Quality management system certification held by the manufacturing facility.

Important Safety Notes

This is a high-output electric bicycle capable of 28 mph. Read the manual fully before the first ride and practice throttle control in an open, traffic-free area until the response feels predictable.

  • Wear a helmet on every ride. At 28 mph a bicycle helmet is the minimum; many riders choose a certified motorcycle or downhill helmet at these speeds.
  • Do not exceed the 330 lb (150 kg) load capacity, which includes the rider and any cargo.
  • Check local law before riding on public roads or paths. A 750 W motor with 1200 W peak output and 28 mph top speed may place this vehicle outside standard e-bike classifications in your area.
  • Bed in the brake pads with 10-15 progressive stops during the first few rides before riding at full speed.
  • Do not ride through water deep enough to reach the hub motor or the battery compartment.
  • Charge only with the supplied charger, indoors, at room temperature, and on a non-flammable surface. Do not leave a charging battery unattended overnight.
  • Do not attempt to open, puncture, or modify the battery pack. Damaged lithium packs can vent and ignite.
  • Reduce speed substantially on gravel, wet surfaces, and downhill grades; fat tires add grip but do not eliminate the risk of losing traction.
HKM-9195731 · 750 W brushless rear hub (1200 W peak) · 48 V 20 Ah lithium (960 Wh) · 28 mph top speed · 40-70 mi range · 26 x 4.0 in KENDA fat tires · 330 lb (150 kg) load capacity · four-bar full suspension · hydraulic disc brakes · 7-Speed Shimano drivetrain. Specifications are provided for reference; actual performance varies with rider weight, terrain, tire pressure, temperature, and riding style. Range figures are measured under moderate pedal-assist on level pavement. This page describes the product only and is not legal advice regarding vehicle classification - confirm local regulations before riding on public roads.

Every product we offer includes a 180-day purchase protection plan at no additional cost. This coverage extends beyond a standard warranty, reflecting our confidence in product quality and our ongoing commitment to your satisfaction.

The protection plan is designed to provide practical help in real-world situations. Whether you encounter a manufacturing issue, a performance problem, or an unexpected accident, our team is ready to assist with clear, fair solutions.

What Is Covered

Manufacturing Defects

We replace items with material or workmanship flaws at no charge.

Performance Failures

Free repair or replacement if the product fails under normal use.

Accidental Damage

One-time courtesy replacement at a reduced price.

Zero Hidden Fees

All shipping costs for replacements and returns are covered.

How to File a Claim

1
Contact Us
Reach out with your order number and a brief description of the issue.
2
Quick Review
Our team evaluates your claim fairly and efficiently.
3
Resolution
Most claims are resolved within 48 hours.
4
Replacement/Repair
We repair or replace your item free of charge.

How This Differs from the Warranty

The 180-day purchase protection includes accidental damage and performance failures that are typically not covered by a standard warranty. It provides an additional layer of support during the first six months after purchase, giving you greater confidence and peace of mind.

Please Note: During the 180-day protection period, we cover all shipping costs for replacements and returns. There are no hidden fees.

We want you to be completely satisfied with your purchase. If for any reason you are not fully happy, you may return your item within 30 days of delivery for a full refund. No lengthy forms, no unnecessary questions.

Our return policy is built on a simple principle: if the product is not right for you, we will make it right. We understand that online shopping involves trust, and we work hard to earn that trust with every order.

Return Eligibility

30-Day Window

Request a return within 30 days of delivery.

Original Condition

Unworn or unused, with tags and original packaging.

Proof of Purchase

A receipt or order number is required.

Fast Refund

Refund processed within 10 business days.

How to Start a Return

1
Contact Us
Email info@hekomart.com to request a return.
2
Receive a Prepaid Label
We send you a return shipping label at no cost.
3
Ship the Item
Send it to: 3401 Dale Rd, Modesto, CA 95356.
4
Receive Your Refund
Processed within 10 business days after approval.

Returns & Exchanges Overview

Countries ServedUnited States
Returns AcceptedDefective & non-defective
ExchangesAccepted
Product ConditionNew only
Return Window30 days
Return MethodIn store, by mail
Return LabelIncluded, free
Restocking FeesNone
Refund Processing Time10 business days

Damages & Exchanges

Please inspect your order as soon as it arrives. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right. For exchanges, the fastest option is to return the original item and place a new order for the replacement.

Refund Reminder: Once approved, refunds are processed within 10 business days. The time it takes for the funds to appear in your account may vary by bank.

We believe in the quality of our products, and we want you to share that confidence. Every product is backed by a 24-month warranty covering all structural and functional components, including zippers, buckles, straps, and fabric integrity.

The warranty is designed to be simple and accessible. You only need your proof of purchase to begin a claim, and our team will assess the issue promptly. If a manufacturing issue arises, we will make it right.

What the Warranty Covers

Comprehensive Coverage

Every part warranted for two full years.

Free Repair or Replacement

Whichever is faster, at no cost to you.

Quick Turnaround

Claims assessed within 1 business day.

Transferable

Warranty follows the product, not the owner.

How to File a Warranty Claim

1
Contact Support
Send us a message with your proof of purchase.
2
Assessment
Claims typically assessed within 1 business day.
3
Repair or Replacement
We repair at no charge or ship a new one.
4
Enjoy
Your product is back in proper working order.
Good to Know: Our warranty process is simple and straightforward. You only need your proof of purchase to get started.

Every order ships free—no minimums, no hidden fees. We currently deliver across the United States and are actively working to expand to more countries. We partner with reliable U.S. courier services to ensure your order arrives safely and on time.

Our delivery process is designed for transparency. From the moment you place your order to the moment it reaches your door, you receive clear updates at every stage. We carefully inspect each product before dispatch, and we provide tracking information as soon as your order ships.

Our U.S. Shipping Partners

USPS

Official national carrier with nationwide coverage.

UPS

Fast and reliable ground and express shipping.

FedEx

Express delivery with real-time tracking.

DHL eCommerce

Efficient parcel delivery for e-commerce shipments.

Delivery Process

1
Order Placed
Your order is confirmed and entered into our system.
2
Processing & Quality Check
Handling time: 0–1 business days (Mon–Fri).
3
Shipping Transit
Transit time: 2–5 business days (Mon–Fri).
4
Delivered
Your package arrives with full tracking.

Delivery Time Summary

Handling Time0–1 business days
Transit Time2–5 business days
Order Cut-Off Time05:00 PM EST
Shipping CostFree on all orders

Cancellations & Taxes

You may cancel your order at any time before it ships. All product prices include applicable taxes, and there are no additional VAT or customs fees for orders delivered within the United States.

Please Note: All products go through a short handling process before shipping, which is why there is a brief processing time on orders. We appreciate your patience.

Whether you have a question, need help with an order, or just want some advice, our support team is available around the clock. We don't just respond to messages—we work with you to find real solutions that fit your needs.

Our support specialists are trained to handle a wide range of requests, from product recommendations to technical troubleshooting. No matter the question, you can expect a professional and friendly response.

How We Can Help

Product Guidance

Our experts help you choose the right product.

Order Assistance

Modify orders, track shipments, or speed up delivery.

Warranty & Returns

Start claims or returns quickly and easily.

Technical Troubleshooting

Step-by-step solutions for product issues.

Contact Information

24/7 Phone

+1 (209) 280-3200

Email

support@hekomart.com

Address

3401 Dale Rd, Modesto, CA 95356

Support Hours

Available 24 hours a day, 7 days a week

Response Time

Standard Business HoursUsually within 30 minutes
Outside Business HoursWithin 2 hours

Send Us a Message

We usually respond within 30 minutes during business hours.

Thank you! Your message has been sent. We'll reply within 30 minutes during business hours.
Compare0

              Terms & Conditions

              Yodie supplies products listed on the Yodie, and Yodie websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.

              The Terms and Conditions apply to your use of any Yodie website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store

              We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

              The headings in these Conditions are for convenience only and shall not affect their interpretation.

              We recommend that you print and keep a copy of these Terms and Conditions for your future reference...