Electric Wheelchairs >>
HKM-963603 Folding Electric Wheelchair with Dual 250W Motors and 12Ah Lithium Battery, Carbon steel Frame, 331 lb Load Capacity, 3.7 mph Top Speed
HKM-963603 Folding Electric Wheelchair
The HKM-963603 is a folding electric wheelchair engineered for reliable daily mobility - indoors, on neighborhood sidewalks, and on paved park paths. Dual 250W motors share the drive load for stable traction, and the lithium-ion battery pack delivers up to about 9.3 mi of riding range per charge. The carbon steel frame supports riders up to 331 lb and folds in seconds to a compact package that fits most car trunks.
Overview
The HKM-963603 is a folding electric wheelchair engineered for riders who need reliable powered mobility without the bulk of a traditional power chair. The carbon steel frame keeps net weight around 72 lb (33 kg) and the one-touch fold collapses the chair into 33.5 x 15.7 x 28.3 in (850 x 400 x 720 mm) - no tools, no disassembly.
Two 250 W brushed DC motors on the rear wheels deliver smooth, balanced drive power, while the electromagnetic brake brings the chair to a controlled stop the moment the joystick is released. The 360-degree joystick controller mounts on either armrest and offers multiple speed settings to match the environment - from narrow hallways to outdoor pathways.
The 24 V 12 Ah lithium-ion battery pack give up to about 9.3 mi (15.0 km) of riding range per full charge, and the removable battery makes off-board charging simple. Whether you are navigating an apartment, rolling through a shopping center, or loading the chair into the trunk of a sedan, the HKM-963603 is built to make every step easier for the rider - and for the people helping them along the way.
Key Features
2 250 W brushed DC hub motors on the rear wheels - 500 W total - provide quiet, efficient drive power with good traction and a tight turning radius for indoor maneuvering.
24 V 12 Ah Lithium-Ion (288 Wh) snap-in battery pack. Slide out for off-board charging or to lighten the chair for transport. Air-travel friendly when carried per airline guidance.
Pull the release lever on the backrest and the chair folds flat to 33.5 x 15.7 x 28.3 in (850 x 400 x 720 mm). No tools required. Standing folded footprint fits most car trunks, closets, and storage rooms.
An ergonomic joystick with intuitive forward, reverse, and speed-dial controls. The mount swaps to either armrest. Multiple speed settings match your environment.
The motors engage an automatic hold whenever the joystick returns to neutral. On inclines up to 3 degrees the chair stays put without rolling, adding security during transfers.
The carbon steel frame keeps net weight around 72 lb (33 kg) while maintaining rigidity. Rated for riders up to 331 lb (150 kg).
10 in (front) and 16 in (rear) 10 in solid pu front, 16 in pneumatic rear tires. No air to top up, no pinch flats - reliable contact on pavement, tile, and carpet.
Full Specifications
Battery & Range
The HKM-963603 uses a removable 24 V 12 Ah lithium-ion battery pack. Combined energy stored: 288 Wh. On a full charge, riders typically cover up to about 9.3 mi (15.0 km) on flat pavement at moderate speed; actual range varies with rider weight, terrain, wind, temperature, and stop-and-go patterns.
For airline travel, each battery pack is sized to fall within the range many airlines accept for carry-on mobility devices. Always confirm with your airline before flying - rules vary by carrier and route.
Daily Use & Care
- Before riding: Confirm the joystick battery gauge reads a healthy charge, battery pack(s) are fully seated, and the joystick mount is secured on the chosen armrest.
- Transfers: Flip up the footrest and swing away the armrests to side-transfer from a bed, sofa, or car seat.
- Folding and unfolding: Switch the chair off and gently fold the backrest down onto the seat - the chair collapses into a slim standing package.
- Tire care: 10 in solid PU front, 16 in pneumatic rear tires do not require inflation. Wipe them with a damp cloth to remove grit and check the treads monthly for wear.
- Battery care: Avoid storing batteries fully discharged for long periods. Top up at least once a month during storage, and charge indoors at room temperature.
- Cleaning: Wipe the frame with a soft, damp cloth and mild neutral detergent. Do not soak the joystick, battery compartments, or motor hubs.
- Manual mode: Disengage the motor locks (per user manual) so a caregiver can push the chair like a manual wheelchair when needed. Re-engage locks for powered drive.
What's in the Box
- 1 x HKM-963603 Carbon Steel Folding Electric Wheelchair (frame, seat, joystick, motors, wheels)
- 1 x 24 V 12 Ah lithium-ion battery pack
- 1 x Off-board charger (100-240 V input)
- 1 x Joystick mount (pre-installed; left/right configurable)
- 1 x Pair of footrests (flip-up)
- 1 x User manual & quick-start guide
Frequently Asked Questions
Is the HKM-963603 airline-friendly?+
How far will it go on a single charge?+
Can the joystick be moved to the other armrest?+
Is it safe on small hills?+
Do the tires need air?+
What is the rider weight limit?+
How long does it take to charge?+
How do I fold and unfold it?+
Can it be used as a manual wheelchair?+
Service & Policies
Why Choose the HKM-963603
No tools, no disassembly. Pull the backrest release and the chair folds flat to 33.5 x 15.7 x 28.3 in (850 x 400 x 720 mm) - small enough for most car trunks, closets, and compact storage.
Two 250 W brushless hub motors on the rear wheels share the load evenly, giving stable traction and predictable handling indoors and outdoors - with a tight ~None in turning radius.
Snap the battery pack out for off-board charging or to lighten the chair for lifting. Each pack is sized to fall within common airline mobility-device guidelines.
The carbon steel frame supports riders up to 331 lb (150 kg) while keeping the chair light enough for one caregiver to lift into a vehicle.
The 360-degree joystick mount swaps between left and right armrests, so left-handed and right-handed riders each get a natural control position.
The motors automatically hold the chair whenever the joystick returns to neutral. On slopes up to 3 degrees the chair stays put - no creeping during transfers.
Controls & Indicators
Pre-Ride Safety Checklist
- Battery check. Confirm battery pack(s) are fully seated, the gauge shows a healthy charge level, and connections are secure.
- Brake check. With the chair powered on a flat surface, release the joystick - the chair should stop and hold in place via the electromagnetic brake.
- Tire check. Inspect front casters and rear drive wheels for cracks, embedded debris, or unusual wear.
- Joystick check. Move the joystick through its full range of motion; the chair should respond smoothly in all directions.
- Footrest check. Confirm footrests are locked in the deployed position before placing weight on them.
- Armrest check. Ensure swing-away armrests are latched securely before riding.
- Motor lock. Confirm motor locks are engaged (drive mode) before powering on for riding.
- Environment scan. Check the path for steps, steep slopes (above 3 degrees), water, ice, or loose gravel before driving off.
Quick Troubleshooting
The chair will not power on.+
The motors do not respond to the joystick.+
The driving range is shorter than expected.+
The chair rolls on a slope when the joystick is centered.+
The joystick mount feels loose.+
Certifications & Manufacturing Standards
The HKM-963603 is manufactured in an ISO 13485-certified medical-device facility and carries the certifications commonly required to bring a powered mobility device to market in North America and Europe.
- CE - European Conformity marking for sale in the European Economic Area.
- FDA - Registered as a Class I mobility device with the U.S. Food and Drug Administration.
- ISO 13485 - Quality management system standard specific to medical devices.
- ISO 9001 - General quality management system certification.
- Airline-friendly lithium packs - sized within the range many airlines accept for mobility devices when carried per their rules. Confirm with your airline before flying.
Important Safety Notes
Powered mobility devices are helpful but can cause injury if used incorrectly. Read the user manual fully before the first ride and practice in a flat, open area until you are comfortable with the controls.
- Do not exceed the 331 lb (150.1 kg) rider weight capacity.
- Do not ride on stairs, escalators, or uneven terrain steeper than the rated 3-degree climbing slope.
- Keep hands, clothing, and straps clear of the rear wheels and motor hubs.
- Ensure the electromagnetic brake is active (joystick released = brake on) before transferring in or out.
- Avoid riding through standing water, deep puddles, ice, snow, or loose gravel.
- Charge batteries indoors at room temperature with the included charger only.
- Remove battery pack(s) before checking the chair into airplane cargo (check with your airline for their specific policy).
- Consult your physician or therapist if you have any medical condition that may affect safe operation of a powered wheelchair.
Every product we offer includes a 180-day purchase protection plan at no additional cost. This coverage extends beyond a standard warranty, reflecting our confidence in product quality and our ongoing commitment to your satisfaction.
The protection plan is designed to provide practical help in real-world situations. Whether you encounter a manufacturing issue, a performance problem, or an unexpected accident, our team is ready to assist with clear, fair solutions.
What Is Covered
Manufacturing Defects
We replace items with material or workmanship flaws at no charge.
Performance Failures
Free repair or replacement if the product fails under normal use.
Accidental Damage
One-time courtesy replacement at a reduced price.
Zero Hidden Fees
All shipping costs for replacements and returns are covered.
How to File a Claim
How This Differs from the Warranty
The 180-day purchase protection includes accidental damage and performance failures that are typically not covered by a standard warranty. It provides an additional layer of support during the first six months after purchase, giving you greater confidence and peace of mind.
We want you to be completely satisfied with your purchase. If for any reason you are not fully happy, you may return your item within 30 days of delivery for a full refund. No lengthy forms, no unnecessary questions.
Our return policy is built on a simple principle: if the product is not right for you, we will make it right. We understand that online shopping involves trust, and we work hard to earn that trust with every order.
Return Eligibility
30-Day Window
Request a return within 30 days of delivery.
Original Condition
Unworn or unused, with tags and original packaging.
Proof of Purchase
A receipt or order number is required.
Fast Refund
Refund processed within 10 business days.
How to Start a Return
Returns & Exchanges Overview
Damages & Exchanges
Please inspect your order as soon as it arrives. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right. For exchanges, the fastest option is to return the original item and place a new order for the replacement.
We believe in the quality of our products, and we want you to share that confidence. Every product is backed by a 24-month warranty covering all structural and functional components, including zippers, buckles, straps, and fabric integrity.
The warranty is designed to be simple and accessible. You only need your proof of purchase to begin a claim, and our team will assess the issue promptly. If a manufacturing issue arises, we will make it right.
What the Warranty Covers
Comprehensive Coverage
Every part warranted for two full years.
Free Repair or Replacement
Whichever is faster, at no cost to you.
Quick Turnaround
Claims assessed within 1 business day.
Transferable
Warranty follows the product, not the owner.
How to File a Warranty Claim
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Our delivery process is designed for transparency. From the moment you place your order to the moment it reaches your door, you receive clear updates at every stage. We carefully inspect each product before dispatch, and we provide tracking information as soon as your order ships.
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Delivery Process
Delivery Time Summary
Cancellations & Taxes
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Whether you have a question, need help with an order, or just want some advice, our support team is available around the clock. We don't just respond to messages—we work with you to find real solutions that fit your needs.
Our support specialists are trained to handle a wide range of requests, from product recommendations to technical troubleshooting. No matter the question, you can expect a professional and friendly response.
How We Can Help
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Our experts help you choose the right product.
Order Assistance
Modify orders, track shipments, or speed up delivery.
Warranty & Returns
Start claims or returns quickly and easily.
Technical Troubleshooting
Step-by-step solutions for product issues.
Contact Information
24/7 Phone
+1 (209) 280-3200
support@hekomart.com
Address
3401 Dale Rd, Modesto, CA 95356
Support Hours
Available 24 hours a day, 7 days a week
