Electric Bicycles >>
HKM-9851091 28 mph Step-Through Electric Bike, 750W Rear Hub Motor with 1200W Peak, 48V 20Ah 960Wh Battery, 7-Speed Shimano
HKM-9851091 Step-Through Electric City Bike
The HKM-9851091 puts a 750 W brushless rear hub motor - 1200 W at peak - and a 48 V 20 Ah lithium pack worth 960 Wh into a low-step aluminum frame on 20 x 4.0 in fat tires. Full suspension front and rear, hydraulic disc brakes at both ends, an IPX4 weather rating, and a color LCD with a USB charging port make it a bike you can commute on in the rain, load to its 397 lb capacity, and still ride 31-50 mi between charges.
Overview
The HKM-9851091 is built around a low-step aluminum frame. The down tube drops well below saddle height, so riders in work clothes, riders with limited hip mobility, and anyone stopping at a red light can put both feet down without swinging a leg over a high top tube. The frame is rated to a combined 397 lb (180 kg), which covers an adult rider plus a full pannier set or a loaded front basket.
The drivetrain is a 750 W brushless rear hub motor with a 1200 W peak rating for starts and short ramps, fed by a 48 V 20 Ah lithium pack storing 960 Wh. A twist throttle gives instant, clutch-free acceleration; a 7-speed Shimano derailleur and multiple pedal-assist levels let you add your own power when you want to stretch the charge.
Real-world range spans 31-50 mi (50-80 km) because the bike adapts to how it is ridden. Throttle-only at the top of the speed range sits near the bottom of that band; moderate assist on level pavement with firm tires reaches the top of it. Cold weather, soft tires, headwinds, and steep ground all cost range, and warmer weather with correct pressure gives it back.
Comfort hardware matches the powertrain. The lockable hydraulic fork can be opened up for broken pavement or locked out for efficient pedalling, and a rear coil shock handles the hits that reach the back wheel. The 20 in wheel diameter keeps the centre of gravity low and the reach to the ground short, which is exactly why the step-through layout works across such a wide range of rider heights.
Key Features
A 750 W (1200 W peak) brushless rear hub motor drives the HKM-9851091. There is no gearbox or second chain between the motor and the road, so drive losses stay low and routine maintenance comes down to keeping the axle hardware torqued and the drivetrain clean.
The 48 V 20 Ah pack stores 960 Wh of usable energy, which is what makes the quoted 31-50 mi (50-80 km) window realistic rather than optimistic. Charging from empty takes 6-7 hours on the supplied charger, and partial top-ups take proportionally less - there is no need to run the pack down before plugging in. A battery management board supervises cell balance, over-charge, over-discharge, and temperature so the pack is protected during both fast riding and long storage.
The front fork is hydraulically damped with a mechanical lockout, so it soaks up broken pavement and gravel when open and firms up for efficient pedalling when locked. A coil shock behind the seat tube handles what reaches the rear wheel. On a 20 in wheel, where each pothole is a larger fraction of the wheel diameter, that rear travel makes a bigger difference than it would on a 29 in bike.
Sealed hydraulic lines actuate both calipers, so lever effort stays light and predictable when the rotors heat up on a long descent and there are no cables to stretch or corrode. Motor cut-off switches in both levers kill drive the instant either lever moves, which matters on a machine that reaches 28 mph.
A 52-tooth chainring feeds a 7-speed Shimano cassette through an index shifter, which keeps pedalling cadence usable from walking pace up to the top of the assisted speed range. The wide gear range is also what lets a heavier rider contribute on a 30 degree pitch instead of leaving the motor to carry the whole load and heat-soak the controller.
Run at low pressure the wide casing spreads rider and cargo weight across a large contact patch, so the bike stays planted on gravel, wet pavement, packed snow, and park paths where a 2 in commuter tire would skate. The same volume of air acts as an extra stage of suspension between the rim and the road.
The backlit color display shows speed, state of charge, assist level, trip distance, and odometer, and switches between mph and km/h in the settings menu. A 5 V 500 mA USB port on the display body charges a phone from the main pack, which matters on a long ride when navigation is draining the handset faster than a small power bank can refill it.
Sealed connectors and an IPX4 rating mean light rain and road spray are part of the design brief, not an emergency. Five selectable modes - throttle, pedal-assist, cruise, walk, and unpowered - cover everything from a hands-off cruise on a bike path to walking the bike up a footbridge ramp under its own power.
Full Specifications
Battery, Range, and Charging
The 48 V 20 Ah pack holds 960 Wh. Most mainstream commuter e-bikes ship with 400-600 Wh, so this pack sits well above that band, and the extra energy is what turns a nervous end-of-day commute into an ordinary one.
Real-world range moves with four things more than anything else: how much you pedal, total rider and cargo weight, tire pressure, and terrain. Throttle-heavy riding at the top of the speed range sits at the low end of the 31-50 mi (50-80 km) window. Moderate assist on rolling terrain lands in the middle. Light assist on level ground with a steady cadence is what produces the high figure. Cold weather below 40 F (4 C) temporarily trims available capacity by 10-20 percent; the capacity comes back once the pack warms up again.
The charge port is reachable without removing anything, and the supplied 2 A charger runs on 100-240 V so it works on household power anywhere. Two keys are included. Charge after a ride rather than the next morning: a pack that goes into storage warm and full ages faster than one that is topped up and then left at room temperature.
Daily Use & Care
- Tire pressure sets the character of the ride. Run the upper half of the sidewall pressure range on pavement for lower rolling resistance, and drop toward the lower half on gravel or dirt so the casing can flatten and grip.
- Rinse the frame, rims, and drivetrain with fresh water after riding on salted roads or wet gravel. Road film attacks aluminum and steel fasteners over time if it is left in place.
- Check the axle hardware and stem bolts before the first ride of each week. Motor torque works fasteners loose faster than on a conventional bicycle.
- Wipe and re-lubricate the chain every 100-150 mi, or after any ride through standing water or heavy dust. A dry chain wears the Shimano cassette far faster than a clean, oiled one.
- Inspect brake pad thickness monthly. Pads wear silently until they are gone; replace the friction material once it is under 1 mm.
- Charge indoors at room temperature and unplug once the charger indicator turns green rather than leaving it connected for days at a time.
- Keep the display boot and the charge-port cover closed when the bike is parked outside so moisture stays out of the connectors.
- Torque the 20 in spoke nipples and check wheel true after the first 50 mi. New wheels bed in, and a 75 lb machine loads the spokes harder than a conventional bicycle does.
What's in the Box
- 1 x HKM-9851091 bike, approximately 85 percent pre-assembled
- 1 x 48 V 20 Ah lithium battery pack
- 1 x 2 A smart charger with 100-240 V input
- 2 x Battery or lock keys
- 1 x Pair of pedals
- 1 x Toolkit with hex wrenches and pedal spanner
- 1 x User manual and assembly guide
Frequently Asked Questions
How much assembly is required out of the box?+
What range should I actually plan for?+
How long does the battery take to charge?+
What does the IPX4 rating actually cover?+
Can the battery charge my phone while I ride?+
Is a license or registration required?+
Can I ride it with the motor switched off?+
Is the battery removable for indoor charging?+
Service & Policies
Why Choose the HKM-9851091
Nominal output is what the motor sustains all day; peak output is what gets you across an intersection or up a short ramp. The HKM-9851091 has 750 W of the first and 1200 W of the second, which is the combination that makes a heavy fat bike feel light from a standing start.
Expansion joints, sunken drain covers, brick lanes, and gravel shortcuts stop being obstacles when the fork and rear shock absorb what a rigid frame would pass straight to your wrists and spine. Lock the fork out on smooth tarmac and the same bike pedals efficiently.
Twist the throttle for immediate, clutch-free acceleration, or shift through the 7-speed Shimano drivetrain and pedal. Most owners mix both: throttle to pull away from a stop, gears and pedal-assist to stretch the range on the flat, and full power for the hills.
The motor lives inside the rear wheel hub. No mid-drive gearbox, no belt, and no extra chain sit in the drive path, so there is very little to service and the ride stays notably quiet even at full power.
A full 960 Wh charge costs a few cents of household electricity and covers 31-50 mi (50-80 km). There is no fuel, no oil change, and no emissions test. For trips under 10 mi the bike is usually quicker door to door than a car once parking is counted, and it removes a daily short-trip journey from the vehicle that costs the most to run.
The dropped top tube and 20 in wheels put the standover height low enough that most riders between 5 ft 2 in and 6 ft 4 in can flat-foot the ground at a stop. That matters in traffic, in work clothes, and for anyone who would rather not swing a leg over a high frame with a load on the rack.
Controls & Indicators
Pre-Ride Safety Checklist
- Check tire pressure and set it for the surface you plan to ride; pressure has more effect on range and grip than any other single adjustment you can make in 30 seconds.
- Squeeze both brake levers. They should firm up well before touching the grip, with no sponginess or long lever travel.
- Confirm the battery is seated and locked and that the display shows the state of charge you expect.
- Spin both wheels and check that the rims run true and that nothing rubs a brake pad or the frame.
- Check that the axle hardware is tight and that the headset has no play when you rock the machine with the front brake applied.
- Test the throttle at walking pace in a clear, traffic-free area before riding in traffic.
- Switch on the headlight and tail-light if you will be riding near dusk, and wear a helmet rated for the speed this machine reaches.
- Confirm that the display reads the assist level you expect before you set off, so the first throttle input is not a surprise.
Quick Troubleshooting
The motor does not engage when I twist the throttle.+
Range dropped noticeably compared with when it was new.+
The brakes feel spongy or the lever pulls to the grip.+
The chain skips under hard pedaling.+
There is a rattle or knock from the suspension over bumps.+
The display shows an error code and the machine will not move.+
Certifications & Standards
The HKM-9851091 is produced in a facility operating under an ISO 9001 quality management system. The cells and the assembled pack carry the test documentation normally required for lithium-ion transport and retail sale.
- CE - European Conformity marking covering the electrical assembly.
- RoHS - Restriction of Hazardous Substances compliance for the electronics.
- UN38.3 - Lithium battery transport safety testing, required for shipping by air, sea, and road.
- MSDS - Material Safety Data Sheet available for the battery pack on request.
- ISO 9001 - Quality management system certification held by the manufacturing facility.
Important Safety Notes
This is a 750 W (1200 W peak) machine documented at 28 mph. Read the manual before the first ride and practise throttle control and braking in an open, traffic-free area until the response feels predictable. Braking distance grows quickly with speed and with load, so leave more room than a conventional bicycle needs.
- Wear a helmet on every ride. At 28 mph a standard bicycle helmet is the minimum; many riders choose a certified downhill or motorcycle helmet at these speeds.
- Do not exceed the 397 lb (180 kg) load capacity, which includes the rider, any cargo, and anything carried on a rack.
- Check local law before riding on public roads or shared paths. A 750 W (1200 W peak) system with a 28 mph top speed may sit outside standard e-bike classifications in your area.
- Bed the brake pads in with 10-15 progressive stops from moderate speed during the first few rides before riding at full speed.
- Do not ride through water deep enough to reach the motor housing or the battery compartment.
- Charge only with the supplied charger, indoors, at room temperature, on a non-flammable surface, and do not leave a charging pack unattended overnight.
- Do not open, puncture, or modify the battery pack. Damaged lithium cells can vent and ignite.
- Reduce speed substantially on gravel, wet surfaces, and steep descents. Wide tires add grip but they do not change the physics of losing traction at speed.
Every product we offer includes a 180-day purchase protection plan at no additional cost. This coverage extends beyond a standard warranty, reflecting our confidence in product quality and our ongoing commitment to your satisfaction.
The protection plan is designed to provide practical help in real-world situations. Whether you encounter a manufacturing issue, a performance problem, or an unexpected accident, our team is ready to assist with clear, fair solutions.
What Is Covered
Manufacturing Defects
We replace items with material or workmanship flaws at no charge.
Performance Failures
Free repair or replacement if the product fails under normal use.
Accidental Damage
One-time courtesy replacement at a reduced price.
Zero Hidden Fees
All shipping costs for replacements and returns are covered.
How to File a Claim
How This Differs from the Warranty
The 180-day purchase protection includes accidental damage and performance failures that are typically not covered by a standard warranty. It provides an additional layer of support during the first six months after purchase, giving you greater confidence and peace of mind.
We want you to be completely satisfied with your purchase. If for any reason you are not fully happy, you may return your item within 30 days of delivery for a full refund. No lengthy forms, no unnecessary questions.
Our return policy is built on a simple principle: if the product is not right for you, we will make it right. We understand that online shopping involves trust, and we work hard to earn that trust with every order.
Return Eligibility
30-Day Window
Request a return within 30 days of delivery.
Original Condition
Unworn or unused, with tags and original packaging.
Proof of Purchase
A receipt or order number is required.
Fast Refund
Refund processed within 10 business days.
How to Start a Return
Returns & Exchanges Overview
Damages & Exchanges
Please inspect your order as soon as it arrives. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right. For exchanges, the fastest option is to return the original item and place a new order for the replacement.
We believe in the quality of our products, and we want you to share that confidence. Every product is backed by a 24-month warranty covering all structural and functional components, including zippers, buckles, straps, and fabric integrity.
The warranty is designed to be simple and accessible. You only need your proof of purchase to begin a claim, and our team will assess the issue promptly. If a manufacturing issue arises, we will make it right.
What the Warranty Covers
Comprehensive Coverage
Every part warranted for two full years.
Free Repair or Replacement
Whichever is faster, at no cost to you.
Quick Turnaround
Claims assessed within 1 business day.
Transferable
Warranty follows the product, not the owner.
How to File a Warranty Claim
Every order ships free—no minimums, no hidden fees. We currently deliver across the United States and are actively working to expand to more countries. We partner with reliable U.S. courier services to ensure your order arrives safely and on time.
Our delivery process is designed for transparency. From the moment you place your order to the moment it reaches your door, you receive clear updates at every stage. We carefully inspect each product before dispatch, and we provide tracking information as soon as your order ships.
Our U.S. Shipping Partners
USPS
Official national carrier with nationwide coverage.
UPS
Fast and reliable ground and express shipping.
FedEx
Express delivery with real-time tracking.
DHL eCommerce
Efficient parcel delivery for e-commerce shipments.
Delivery Process
Delivery Time Summary
Cancellations & Taxes
You may cancel your order at any time before it ships. All product prices include applicable taxes, and there are no additional VAT or customs fees for orders delivered within the United States.
Whether you have a question, need help with an order, or just want some advice, our support team is available around the clock. We don't just respond to messages—we work with you to find real solutions that fit your needs.
Our support specialists are trained to handle a wide range of requests, from product recommendations to technical troubleshooting. No matter the question, you can expect a professional and friendly response.
How We Can Help
Product Guidance
Our experts help you choose the right product.
Order Assistance
Modify orders, track shipments, or speed up delivery.
Warranty & Returns
Start claims or returns quickly and easily.
Technical Troubleshooting
Step-by-step solutions for product issues.
Contact Information
24/7 Phone
+1 (209) 280-3200
support@hekomart.com
Address
3401 Dale Rd, Modesto, CA 95356
Support Hours
Available 24 hours a day, 7 days a week