Hekomart.com
MK027 Eu US European Warehouse Scooter Electrique 130W 14KM/H IPX4 E Scooter Pink Electric Scooter for Kids
Material:Alloy
Foldable:Yes
Seat included:No
Max Speed:＜3.6km/h
Wheel Number:Two
Height Adjustable:Yes
Model Number:MK027
Max speed:14 Km/h
Lithium battery:24V2.5Ah
Max climbing:10°
Tire:6.3/6.5Inch
Charger Time:2-3Hour
Max range:5-8Km
Max load:70Kg
Motor:130w
Brake:Foot brake + electronic brake
package size:81*15.5*38CM
Age:6-8 years, 8 ~ 12 Year
Motor |
130W |
NW/GW |
8.2/9.5KGS |
Max speed |
14KM/H |
Range |
5-8KM |
Max load |
70KGS |
Water Proof |
IPX4 |
Max climbing |
10° |
Tire |
Front wheel 6.5inch + Rear wheel 5.5 inch |
Brake |
Foot brake + Electric brake |
Suspension |
NO |
Light |
NO |
LCD diaplay |
YES |
Charger Time |
2-3H |
Size |
820*370*900 |
E Scooter Production Lead Time It will take 50-60 days in total,
please start your order before peak season
|
A1: With your cooperation, we have 3 methods for your reference. For details, please contact our 7*24 hours online customer service
Q2: How about the delivery time?
A2: We have 6 international warehouses in the UK/US/Germany/Ireland/Poland/Belgium, which can cover the whole of the US and Europe, and can complete the shipment and update the waybill number within 24 hours. For each product model, we have prepared 1800 units in stock to handle urgent orders.
Q3: How about the product packaging?
A3: We use environmentally friendly foam + carton + wrapping tape, and have passed the breakage test with a height of at least 175cm. Detailed test videos can be found in the 7*24 online service.
Q4: What can I customize?
A4: We support custom LOGO/carton/description/color etc. If you have your own product design, you are welcome to have a comprehensive negotiation with our engineering department.
Q5: Are the batteries you use safe?
A5: All our batteries go through a 72-hour 100% aging test before being put into storage. We have prepared MSDS certificate/UN38.3 certificate/sea and air transportation appraisal report, you can contact our 7*24 hours online service to get it.
Q6: What if I am not satisfied with the delivery?
A6: Please find 7*24 hours online service as soon as possible. We have a detailed after-sales service plan. For complex matters, we reply at least every two hours until the issue is resolved.
Q7: I don't know how to use it
A7: We have paper instructions and videos to teach you how to use. You can also make video calls through the 7*24 online service and learn how to use it.
Q8: How to get discount?
A8: Please follow our Alibaba store to collect your favorite products. From time to time we will send you news about promotions and coupons. Of course, you can also request 7*24 hours online service from time to time.
Q9: Can we be your brand agent?
A9: Of course, very welcome. You can contact our 7*24 hours online service to obtain agency agreement, negotiate cooperation requirements and legal details.
Q10: What can you do for our brand agency?
A10: We have a professional team of 135 employees who can provide you with price and market protection/after-sales service/delivery time guarantee/joint marketing alliance/material resource sharing.
We will share product images, product videos, marketing resources, and marketing promotion plans without reservation, and share your marketing expenses for paid marketing promotion for you. Introduce and share in a timely manner, and jointly do product and brand promotion for you, expand your influence, and help your passenger flow.
Every product we offer includes a 180-day purchase protection plan at no additional cost. This coverage extends beyond a standard warranty, reflecting our confidence in product quality and our ongoing commitment to your satisfaction.
The protection plan is designed to provide practical help in real-world situations. Whether you encounter a manufacturing issue, a performance problem, or an unexpected accident, our team is ready to assist with clear, fair solutions.
What Is Covered
Manufacturing Defects
We replace items with material or workmanship flaws at no charge.
Performance Failures
Free repair or replacement if the product fails under normal use.
Accidental Damage
One-time courtesy replacement at a reduced price.
Zero Hidden Fees
All shipping costs for replacements and returns are covered.
How to File a Claim
How This Differs from the Warranty
The 180-day purchase protection includes accidental damage and performance failures that are typically not covered by a standard warranty. It provides an additional layer of support during the first six months after purchase, giving you greater confidence and peace of mind.
We want you to be completely satisfied with your purchase. If for any reason you are not fully happy, you may return your item within 30 days of delivery for a full refund. No lengthy forms, no unnecessary questions.
Our return policy is built on a simple principle: if the product is not right for you, we will make it right. We understand that online shopping involves trust, and we work hard to earn that trust with every order.
Return Eligibility
30-Day Window
Request a return within 30 days of delivery.
Original Condition
Unworn or unused, with tags and original packaging.
Proof of Purchase
A receipt or order number is required.
Fast Refund
Refund processed within 10 business days.
How to Start a Return
Returns & Exchanges Overview
Damages & Exchanges
Please inspect your order as soon as it arrives. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right. For exchanges, the fastest option is to return the original item and place a new order for the replacement.
We believe in the quality of our products, and we want you to share that confidence. Every product is backed by a 24-month warranty covering all structural and functional components, including zippers, buckles, straps, and fabric integrity.
The warranty is designed to be simple and accessible. You only need your proof of purchase to begin a claim, and our team will assess the issue promptly. If a manufacturing issue arises, we will make it right.
What the Warranty Covers
Comprehensive Coverage
Every part warranted for two full years.
Free Repair or Replacement
Whichever is faster, at no cost to you.
Quick Turnaround
Claims assessed within 1 business day.
Transferable
Warranty follows the product, not the owner.
How to File a Warranty Claim
Every order ships free—no minimums, no hidden fees. We currently deliver across the United States and are actively working to expand to more countries. We partner with reliable U.S. courier services to ensure your order arrives safely and on time.
Our delivery process is designed for transparency. From the moment you place your order to the moment it reaches your door, you receive clear updates at every stage. We carefully inspect each product before dispatch, and we provide tracking information as soon as your order ships.
Our U.S. Shipping Partners
USPS
Official national carrier with nationwide coverage.
UPS
Fast and reliable ground and express shipping.
FedEx
Express delivery with real-time tracking.
DHL eCommerce
Efficient parcel delivery for e-commerce shipments.
Delivery Process
Delivery Time Summary
Cancellations & Taxes
You may cancel your order at any time before it ships. All product prices include applicable taxes, and there are no additional VAT or customs fees for orders delivered within the United States.
Whether you have a question, need help with an order, or just want some advice, our support team is available around the clock. We don't just respond to messages—we work with you to find real solutions that fit your needs.
Our support specialists are trained to handle a wide range of requests, from product recommendations to technical troubleshooting. No matter the question, you can expect a professional and friendly response.
How We Can Help
Product Guidance
Our experts help you choose the right product.
Order Assistance
Modify orders, track shipments, or speed up delivery.
Warranty & Returns
Start claims or returns quickly and easily.
Technical Troubleshooting
Step-by-step solutions for product issues.
Contact Information
24/7 Phone
+1 (209) 280-3200
support@hekomart.com
Address
3401 Dale Rd, Modesto, CA 95356
Support Hours
Available 24 hours a day, 7 days a week
