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Hekomart.com
Qlife Racer 27.5 Inch 21 Speed Cycle Battery Electric Mountain Bike with Lithium Battery
$436.00
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Place of Origin:Tianjin,China
Brand Name:Qlife
Model Number:ATUS001Racer
Gears:21 Speed
Range per Power:55 Miles
Frame Material:Carbon Steel
Wheel Size:27.5"
Max Speed:28mph
Voltage:48V10.4Ah
Braking System:mechanical disc brake
Torque:60-70 Nm
Charging Time:≥3h
Motor position:Rear Hub Motor
Battery Position:Down Tube
Tire Width:27.5*2.1
Type:adult electric bike
Battery:Lithium Battery, Removable
Age Group:Adults
Suspension Type:Front
Brand Name:Qlife
Model Number:ATUS001Racer
Gears:21 Speed
Range per Power:55 Miles
Frame Material:Carbon Steel
Wheel Size:27.5"
Max Speed:28mph
Voltage:48V10.4Ah
Braking System:mechanical disc brake
Torque:60-70 Nm
Charging Time:≥3h
Motor position:Rear Hub Motor
Battery Position:Down Tube
Tire Width:27.5*2.1
Type:adult electric bike
Battery:Lithium Battery, Removable
Age Group:Adults
Suspension Type:Front
Products Description
Gears |
21-Speed |
Frame Material |
Carbon Steel |
Wheel Size |
27.5*2.1 |
Voltage |
48V10.4Ah |
Power Supply |
Lithium Battery |
Braking System |
mechanical disc brake |
Place of Origin |
Tianjin，China |
Color |
Purple/Grey/Black/Orange/White/Red/fluorescent green/blue |
Unstoppable Power
The Racer Ultra’s next-generation motor delivers 1200W of peak power and 70 N·m of instant torque, empowering you to dominate every landscape—ascend fierce inclines and plow through rugged paths with relentless momentum. Achieve 28 mph with Pedal Assist, offering heart-pounding acceleration and unwavering stability. Engineered to break boundaries while maintaining seamless, fluid control on any terrain.
Boundless Adventures
The Racer Step Over Ultra is equipped with a high-performance 48V/10.4Ah lithium-ion battery, delivering up to 55 miles of reliable range on a single charge—perfect for long commutes and extended adventures. An advanced battery management system maximizes both power delivery and battery life, while its sleek, streamlined design maintains the bike’s modern and minimalist aesthetic. Ride farther, with confidence—rain or shine.
Customize your ride. Contact us for a full list of compatible accessories including fenders, baskets, mirrors, and more.
Customer Photos
Company Profile
Tianjin Tongren Intelligent Technology Co., Ltd.
Tianjin Tongren Intelligent Technology Co., Ltd. is a leading bicycle company based in Tianjin, China, specializing in R&D, design, and manufacturing. We are the proud makers of the Qlife brand.
To ensure fast delivery and reliable supply, we maintain local warehouses in both Europe and the United States, enabling us to ship directly to your market.
We are experts in providing comprehensive ODM, OEM, and DIY services, tailored to meet your specific business needs. Our commitment to quality and service has earned us the trust of over 100,000 satisfied users worldwide.
We focuses on developing high-quality and high-performance electric bicycles, combining innovative technology with excellent industrial design, and is committed to providing top-notch after-sales service.
We will offer exceptional cycling experiences for riders of all ages,promoting a low-carbon lifestyle.
Our Advantages
Customized service: size, qty, color, material, and printing all can be customized.
Professional team: Professional sales team 24 hours online service and professional technical support.
Our professional R&D, design and production team provides you with OEM/ODM customized services.
We have local warehouses in the US, which can quickly reach the places you need.
FAQ
Shipping and Logistics
Q: Where is Qlife based and where do you ship from?
A: Our factory is located in Tianjin, China. For US customers, we ship directly from our local warehouses in California, Texas, and New Jersey. This provides a fast, local experience for both individual buyers and business partners.
Q: How long will it take to receive my order in the United States?
A: For orders from our US warehouses, delivery typically takes 3 to 7 business days.
Q: Are there any extra fees or import taxes for US customers?
A: No. All products shipped from our US warehouses are DDP (Delivered Duty Paid). This means customs duties and taxes are already included in the price. What you see is exactly what you pay.
Q: Do you ship to other countries?
A: Yes. We ship worldwide from our factory in China. We offer flexible shipping terms like FOB, CIF, or DDP to meet global business needs.
Quality and Support
Q: Are your bikes safe and certified?
A: Yes. Our products are TÜV Rheinland Certified and meet the UL 2849 safety standard. This ensures the highest level of electrical and fire safety, which is essential for the US market.
Q: How do you ensure product quality?
A: Every bike is built on a standardized assembly line by skilled technicians. We perform a strict multi-point inspection on every unit before it is packed to ensure it reaches you in perfect condition.
Q: What is your warranty policy?
A: We offer a 1-year warranty against defects in materials and workmanship. Our US-based support team is available to help with any technical questions.
Wholesale and Customization
Q: Do you offer wholesale opportunities or partnership?
A: Absolutely. We are looking for local dealers and offer high retail margins of 40-50%. We also support drop-shipping from our US warehouses to help businesses grow with zero inventory risk.
Q: Can I customize the products with my own brand?
Ready to get moving?
Click "Start Order" to secure your US local stock and enjoy fast 3-7 day shipping.
Click "Chat Now" to get an instant response from our support team regarding shipping or product specs.
Price includes all duties (DDP)—what you see is exactly what you pay.
Every product we offer includes a 180-day purchase protection plan at no additional cost. This coverage extends beyond a standard warranty, reflecting our confidence in product quality and our ongoing commitment to your satisfaction.
The protection plan is designed to provide practical help in real-world situations. Whether you encounter a manufacturing issue, a performance problem, or an unexpected accident, our team is ready to assist with clear, fair solutions.
What Is Covered
Manufacturing Defects
We replace items with material or workmanship flaws at no charge.
Performance Failures
Free repair or replacement if the product fails under normal use.
Accidental Damage
One-time courtesy replacement at a reduced price.
Zero Hidden Fees
All shipping costs for replacements and returns are covered.
How to File a Claim
1
Contact Us
Reach out with your order number and a brief description of the issue.
2
Quick Review
Our team evaluates your claim fairly and efficiently.
3
Resolution
Most claims are resolved within 48 hours.
4
Replacement/Repair
We repair or replace your item free of charge.
How This Differs from the Warranty
The 180-day purchase protection includes accidental damage and performance failures that are typically not covered by a standard warranty. It provides an additional layer of support during the first six months after purchase, giving you greater confidence and peace of mind.
Please Note: During the 180-day protection period, we cover all shipping costs for replacements and returns. There are no hidden fees.
We want you to be completely satisfied with your purchase. If for any reason you are not fully happy, you may return your item within 30 days of delivery for a full refund. No lengthy forms, no unnecessary questions.
Our return policy is built on a simple principle: if the product is not right for you, we will make it right. We understand that online shopping involves trust, and we work hard to earn that trust with every order.
Return Eligibility
30-Day Window
Request a return within 30 days of delivery.
Original Condition
Unworn or unused, with tags and original packaging.
Proof of Purchase
A receipt or order number is required.
Fast Refund
Refund processed within 10 business days.
How to Start a Return
1
Contact Us
Email info@hekomart.com to request a return.
2
Receive a Prepaid Label
We send you a return shipping label at no cost.
3
Ship the Item
Send it to: 3401 Dale Rd, Modesto, CA 95356.
4
Receive Your Refund
Processed within 10 business days after approval.
Returns & Exchanges Overview
Countries ServedUnited States
Returns AcceptedDefective & non-defective
ExchangesAccepted
Product ConditionNew only
Return Window30 days
Return MethodIn store, by mail
Return LabelIncluded, free
Restocking FeesNone
Refund Processing Time10 business days
Damages & Exchanges
Please inspect your order as soon as it arrives. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right. For exchanges, the fastest option is to return the original item and place a new order for the replacement.
Refund Reminder: Once approved, refunds are processed within 10 business days. The time it takes for the funds to appear in your account may vary by bank.
We believe in the quality of our products, and we want you to share that confidence. Every product is backed by a 24-month warranty covering all structural and functional components, including zippers, buckles, straps, and fabric integrity.
The warranty is designed to be simple and accessible. You only need your proof of purchase to begin a claim, and our team will assess the issue promptly. If a manufacturing issue arises, we will make it right.
What the Warranty Covers
Comprehensive Coverage
Every part warranted for two full years.
Free Repair or Replacement
Whichever is faster, at no cost to you.
Quick Turnaround
Claims assessed within 1 business day.
Transferable
Warranty follows the product, not the owner.
How to File a Warranty Claim
1
Contact Support
Send us a message with your proof of purchase.
2
Assessment
Claims typically assessed within 1 business day.
3
Repair or Replacement
We repair at no charge or ship a new one.
4
Enjoy
Your product is back in proper working order.
Good to Know: Our warranty process is simple and straightforward. You only need your proof of purchase to get started.
Every order ships free—no minimums, no hidden fees. We currently deliver across the United States and are actively working to expand to more countries. We partner with reliable U.S. courier services to ensure your order arrives safely and on time.
Our delivery process is designed for transparency. From the moment you place your order to the moment it reaches your door, you receive clear updates at every stage. We carefully inspect each product before dispatch, and we provide tracking information as soon as your order ships.
Our U.S. Shipping Partners
USPS
Official national carrier with nationwide coverage.
UPS
Fast and reliable ground and express shipping.
FedEx
Express delivery with real-time tracking.
DHL eCommerce
Efficient parcel delivery for e-commerce shipments.
Delivery Process
1
Order Placed
Your order is confirmed and entered into our system.
2
Processing & Quality Check
Handling time: 0–1 business days (Mon–Fri).
3
Shipping Transit
Transit time: 2–5 business days (Mon–Fri).
4
Delivered
Your package arrives with full tracking.
Delivery Time Summary
Handling Time0–1 business days
Transit Time2–5 business days
Order Cut-Off Time05:00 PM EST
Shipping CostFree on all orders
Cancellations & Taxes
You may cancel your order at any time before it ships. All product prices include applicable taxes, and there are no additional VAT or customs fees for orders delivered within the United States.
Please Note: All products go through a short handling process before shipping, which is why there is a brief processing time on orders. We appreciate your patience.
Whether you have a question, need help with an order, or just want some advice, our support team is available around the clock. We don't just respond to messages—we work with you to find real solutions that fit your needs.
Our support specialists are trained to handle a wide range of requests, from product recommendations to technical troubleshooting. No matter the question, you can expect a professional and friendly response.
How We Can Help
Product Guidance
Our experts help you choose the right product.
Order Assistance
Modify orders, track shipments, or speed up delivery.
Warranty & Returns
Start claims or returns quickly and easily.
Technical Troubleshooting
Step-by-step solutions for product issues.
Contact Information
24/7 Phone
+1 (209) 280-3200
support@hekomart.com
Address
3401 Dale Rd, Modesto, CA 95356
Support Hours
Available 24 hours a day, 7 days a week
Response Time
Standard Business HoursUsually within 30 minutes
Outside Business HoursWithin 2 hours
