Hekomart.com
Self-Driving Travel Necessary Aluminum Storage Box Factory Supplied Oversized Outdoor Camping Metal Storage Box
Brand Name:HY
Model Number:Medium Aluminum Case
Type:Storage boxes & bins
Material:Metal
Use:Travel
Metal Type:Aluminum
Shape:Rectangle
Thickness:2.5mm(0.10in)
Specification:57.5*37.5*27.3 medium
Functional Design:Multifunction
Application:Outdoor
Feature:Foldable
Technics:Glossy
Installation Type:Standing Type
No. of Tiers:Single
Dimensional tolerance:<±1mm
Plastic Type:Oxford
Fabric Type:Oxford
Plant Fiber Type:Oxford
Applicable Space:Living room
Product:Storage boxes & bins
Weight tolerance:<±1%
Design Style:Modern
Packaging:1
item |
value |
Place of Origin |
China |
Zhejiang |
|
Functional design |
Multifunction |
Dimensional tolerance |
<±1mm |
Weight tolerance |
<±1% |
Design Style |
Modern |
Type |
Storage boxes & bins |
Material |
Metal |
Brand Name |
HY |
Model Number |
Medium Aluminum Case |
Plastic Type |
Oxford |
Fabric Type |
Oxford |
Plant Fiber Type |
Oxford |
Use |
Travel |
Metal Type |
Aluminum |
Applicable Space |
Living room |
Technics |
Glossy |
Product |
Storage boxes & bins |
Shape |
Rectangle |
Installation Type |
Standing Type |
Thickness |
2.5mm |
Specification |
57.5*37.5*27.3 medium |
No. of Tiers |
Single |
Packaging |
1 |
Application |
Outdoor |
Feature |
Foldable |
Welcome to Felaruta, your trusted manufacturer of high-quality aluminum stilts. We specialize in providing customizable solutions
for your specific needs. Below, you'll find answers to our most commonly asked questions.
Orders & Minimum Order Quantity (MOQ)
Q1: What is your minimum order quantity (MOQ)?
A: Our minimum order quantity for all custom orders is 100 units. This allows us to maintain high-quality standards and efficient
production processes while offering competitive pricing.
Q2: Can I order just a single pair or a small sample?
A: We specialize in bulk custom manufacturing and do not offer single-unit or small-quantity retail orders. However, we do provide
pre-production samples for approval on full-price orders (see details below).
Q3: What is your production lead time for a 100-unit order?
A: Our standard production lead time is 20-30 working days after we have confirmed all customization details and received the
initial deposit. Please note that complex customizations or high order volumes may slightly extend this timeframe. A precise
schedule will be provided with your order confirmation.
Custom Colors & Logo
Q4: Can I choose a custom color for the stilts?
A: Absolutely! We offer extensive color customization. You can choose from our standard color palette or provide a specific
Pantone (PMS) code for a perfect match.
Q5: Is there an additional charge for custom colors?
A: Selecting one custom color is typically included at no extra cost. However, orders requiring multiple special colors or complex
painting processes may incur an additional fee, which will be clearly stated in your quotation upfront.
Q6: Do you offer custom logo printing?
A: Yes, we do. We can expertly apply your company logo or design to the stilts using high-quality printing techniques like
silk-screening or spraying.
Q7: What are the requirements for the logo artwork?
A: To ensure the best print quality, please provide your logo in a high-resolution vector format (e.g., .AI, .EPS, or .PDF). Our
support team will guide you through the specifics regarding color separation and placement.
Packaging & Shipping
Q8: Can the packaging be customized?
A: Yes, we offer custom paper-based packaging. Options range from standard kraft paper boxes to full-color cardboard boxes printed
with your company logo and information (subject to the same MOQ). Please let us know your requirements for a accurate quote.
Q9: What shipping methods do you use?
A: We ship worldwide via reliable sea freight, air freight, or international courier services (such as DHL, FedEx, or UPS). We
will recommend the most cost-effective and efficient shipping solution based on your order size and destination.
Pricing & Payment
Q10: How can I get a quote?
A: Please provide us with the following information for a detailed quotation:
* Product model and desired quantity (≥100 units)
* Custom color preference (e.g., Pantone code)
* Logo artwork and desired placement
* Destination country and port
* Packaging requirements
Q11: What are your payment terms?
A: We primarily accept payment by Bank Transfer (T/T). Our standard terms are a 30% deposit to initiate production, with the
remaining 70% balance due before shipment.
Samples & Quality
Q12: Can I see a sample before placing a large order?
A: Yes. We highly recommend approving a pre-production sample before mass production begins. We can produce a sample for you;
however, it requires a sample fee and shipping cost. This fee will be deducted from your initial deposit when you place the full
order.
Q13: What is your quality guarantee?
A: We guarantee high quality. Our stilts are manufactured from premium-grade aluminum using robust processes to ensure they are
strong, lightweight, and durable. Every product undergoes a rigorous quality inspection before leaving our factory.
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If you have any further questions, please do not hesitate to contact our team.
Email:Fela03@felaruta.com
Best Regards,
The Felaruta Team
Every product we offer includes a 180-day purchase protection plan at no additional cost. This coverage extends beyond a standard warranty, reflecting our confidence in product quality and our ongoing commitment to your satisfaction.
The protection plan is designed to provide practical help in real-world situations. Whether you encounter a manufacturing issue, a performance problem, or an unexpected accident, our team is ready to assist with clear, fair solutions.
What Is Covered
Manufacturing Defects
We replace items with material or workmanship flaws at no charge.
Performance Failures
Free repair or replacement if the product fails under normal use.
Accidental Damage
One-time courtesy replacement at a reduced price.
Zero Hidden Fees
All shipping costs for replacements and returns are covered.
How to File a Claim
How This Differs from the Warranty
The 180-day purchase protection includes accidental damage and performance failures that are typically not covered by a standard warranty. It provides an additional layer of support during the first six months after purchase, giving you greater confidence and peace of mind.
We want you to be completely satisfied with your purchase. If for any reason you are not fully happy, you may return your item within 30 days of delivery for a full refund. No lengthy forms, no unnecessary questions.
Our return policy is built on a simple principle: if the product is not right for you, we will make it right. We understand that online shopping involves trust, and we work hard to earn that trust with every order.
Return Eligibility
30-Day Window
Request a return within 30 days of delivery.
Original Condition
Unworn or unused, with tags and original packaging.
Proof of Purchase
A receipt or order number is required.
Fast Refund
Refund processed within 10 business days.
How to Start a Return
Returns & Exchanges Overview
Damages & Exchanges
Please inspect your order as soon as it arrives. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right. For exchanges, the fastest option is to return the original item and place a new order for the replacement.
We believe in the quality of our products, and we want you to share that confidence. Every product is backed by a 24-month warranty covering all structural and functional components, including zippers, buckles, straps, and fabric integrity.
The warranty is designed to be simple and accessible. You only need your proof of purchase to begin a claim, and our team will assess the issue promptly. If a manufacturing issue arises, we will make it right.
What the Warranty Covers
Comprehensive Coverage
Every part warranted for two full years.
Free Repair or Replacement
Whichever is faster, at no cost to you.
Quick Turnaround
Claims assessed within 1 business day.
Transferable
Warranty follows the product, not the owner.
How to File a Warranty Claim
Every order ships free—no minimums, no hidden fees. We currently deliver across the United States and are actively working to expand to more countries. We partner with reliable U.S. courier services to ensure your order arrives safely and on time.
Our delivery process is designed for transparency. From the moment you place your order to the moment it reaches your door, you receive clear updates at every stage. We carefully inspect each product before dispatch, and we provide tracking information as soon as your order ships.
Our U.S. Shipping Partners
USPS
Official national carrier with nationwide coverage.
UPS
Fast and reliable ground and express shipping.
FedEx
Express delivery with real-time tracking.
DHL eCommerce
Efficient parcel delivery for e-commerce shipments.
Delivery Process
Delivery Time Summary
Cancellations & Taxes
You may cancel your order at any time before it ships. All product prices include applicable taxes, and there are no additional VAT or customs fees for orders delivered within the United States.
Whether you have a question, need help with an order, or just want some advice, our support team is available around the clock. We don't just respond to messages—we work with you to find real solutions that fit your needs.
Our support specialists are trained to handle a wide range of requests, from product recommendations to technical troubleshooting. No matter the question, you can expect a professional and friendly response.
How We Can Help
Product Guidance
Our experts help you choose the right product.
Order Assistance
Modify orders, track shipments, or speed up delivery.
Warranty & Returns
Start claims or returns quickly and easily.
Technical Troubleshooting
Step-by-step solutions for product issues.
Contact Information
24/7 Phone
+1 (209) 280-3200
support@hekomart.com
Address
3401 Dale Rd, Modesto, CA 95356
Support Hours
Available 24 hours a day, 7 days a week
