Hekomart.com
Storage Bag Portable Travel Compact Gear BBQ Storage Bag Camping Kitchen Cooking Utensil Set Organizer
applicable space:Travel
product:Camping Utensil Bag
Capacity:Other
style:Modern
use:Travel
material:Polyester
feature:Portable
place of origin:Zhejiang, China
brand name:PRIMONES
model number:ZY2025030304
functional design:Multifunction
dimensional tolerance:<±2cm
weight tolerance:<±1%（Include）
Product name:Camping Utensil Bag
Function:Multi-functional Save Space
Usage:Outdoor Camping Hiking Travelling
Material:Polyester
Size:36*22.5*5cm
Logo:Customized Logo Accept
Color:Customized Color
MOQ:300pcs
Sample:Sample Provide
Fastest response
Terms of payment
T/T, Paypal, WU,30% deposit,balance before the shipment.
Advantage:
OEM service and customized according to clients' requirement.
Eco-friendly.
Outstanding designer offering the best idea.
Great capability of product development.
Industry&Trade Method means we have best production and best customer service on pre-sale and after-sale.
Focusing on Small and medium sellers.
A:We are a manufacturer, but a trading company offering the best pre-sale and after-sale customer service.
2.Q:Where is your factory located? How can I visit there?
A:Our factory is located in Yiwu City, Zhejiang Province, China.All our clients, from home or abroad, are warmly welcome to visit us!
3.Q:If we have our own design, can you make it for us?
A: We are good at it and our outstanding designers can offer more creative ideas and a perfect and complete product.
4.Q:How can I get sample?
A: We are honored to offer you samples and make it according to your request.
5.Q:How does your factory do regarding quality control?
A:Quality is priority. We always attach great importance to quality controlling from the very beginning to the very end.
Every product we offer includes a 180-day purchase protection plan at no additional cost. This coverage extends beyond a standard warranty, reflecting our confidence in product quality and our ongoing commitment to your satisfaction.
The protection plan is designed to provide practical help in real-world situations. Whether you encounter a manufacturing issue, a performance problem, or an unexpected accident, our team is ready to assist with clear, fair solutions.
What Is Covered
Manufacturing Defects
We replace items with material or workmanship flaws at no charge.
Performance Failures
Free repair or replacement if the product fails under normal use.
Accidental Damage
One-time courtesy replacement at a reduced price.
Zero Hidden Fees
All shipping costs for replacements and returns are covered.
How to File a Claim
How This Differs from the Warranty
The 180-day purchase protection includes accidental damage and performance failures that are typically not covered by a standard warranty. It provides an additional layer of support during the first six months after purchase, giving you greater confidence and peace of mind.
We want you to be completely satisfied with your purchase. If for any reason you are not fully happy, you may return your item within 30 days of delivery for a full refund. No lengthy forms, no unnecessary questions.
Our return policy is built on a simple principle: if the product is not right for you, we will make it right. We understand that online shopping involves trust, and we work hard to earn that trust with every order.
Return Eligibility
30-Day Window
Request a return within 30 days of delivery.
Original Condition
Unworn or unused, with tags and original packaging.
Proof of Purchase
A receipt or order number is required.
Fast Refund
Refund processed within 10 business days.
How to Start a Return
Returns & Exchanges Overview
Damages & Exchanges
Please inspect your order as soon as it arrives. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right. For exchanges, the fastest option is to return the original item and place a new order for the replacement.
We believe in the quality of our products, and we want you to share that confidence. Every product is backed by a 24-month warranty covering all structural and functional components, including zippers, buckles, straps, and fabric integrity.
The warranty is designed to be simple and accessible. You only need your proof of purchase to begin a claim, and our team will assess the issue promptly. If a manufacturing issue arises, we will make it right.
What the Warranty Covers
Comprehensive Coverage
Every part warranted for two full years.
Free Repair or Replacement
Whichever is faster, at no cost to you.
Quick Turnaround
Claims assessed within 1 business day.
Transferable
Warranty follows the product, not the owner.
How to File a Warranty Claim
Every order ships free—no minimums, no hidden fees. We currently deliver across the United States and are actively working to expand to more countries. We partner with reliable U.S. courier services to ensure your order arrives safely and on time.
Our delivery process is designed for transparency. From the moment you place your order to the moment it reaches your door, you receive clear updates at every stage. We carefully inspect each product before dispatch, and we provide tracking information as soon as your order ships.
Our U.S. Shipping Partners
USPS
Official national carrier with nationwide coverage.
UPS
Fast and reliable ground and express shipping.
FedEx
Express delivery with real-time tracking.
DHL eCommerce
Efficient parcel delivery for e-commerce shipments.
Delivery Process
Delivery Time Summary
Cancellations & Taxes
You may cancel your order at any time before it ships. All product prices include applicable taxes, and there are no additional VAT or customs fees for orders delivered within the United States.
Whether you have a question, need help with an order, or just want some advice, our support team is available around the clock. We don't just respond to messages—we work with you to find real solutions that fit your needs.
Our support specialists are trained to handle a wide range of requests, from product recommendations to technical troubleshooting. No matter the question, you can expect a professional and friendly response.
How We Can Help
Product Guidance
Our experts help you choose the right product.
Order Assistance
Modify orders, track shipments, or speed up delivery.
Warranty & Returns
Start claims or returns quickly and easily.
Technical Troubleshooting
Step-by-step solutions for product issues.
Contact Information
24/7 Phone
+1 (209) 280-3200
support@hekomart.com
Address
3401 Dale Rd, Modesto, CA 95356
Support Hours
Available 24 hours a day, 7 days a week
