Hekomart.com
US Spot Factory Sale Powerful Electric Scooter Adults Long Range 10 Inch Front Rear Suspension Foldable Tubless Tires 25km/h
Model Number:MX-14
Charging Time:5-6h
Foldable:Yes
Range Per Charge:33-40km
Max Speed:25KM/h
Category:E-Wheel Scooter
Applicable To The Crowd:Men
Smart Type:Electronic
max load:120 kg
Frame material:Aluminium Alloy and steel
Tire:10 inch tubless tires
Maximum speed per hour:25km/h
Max load:120kg
Battery capacity:48V 10.4Ah
Charging time:5-6 hours
Brake:Front & rear Disc brake
APP:Optional
Light:Headlight,Stop lamp, Turn signal,side light
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Frame material
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Aluminium Alloy and steel
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Tire
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10 inch tubless tires
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Range
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33-42km
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Maximum speed per hour
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25km/h
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Max load
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120kg
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Climbing angle
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15°
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Battery capacity
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48V 10.4Ah
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Charging time
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5-6 hours
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Brake
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Front & rear Disc brake
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Light
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Headlight,Stop lamp, Turn signal,side light
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If you are a seller on an E-Business Platform, Mankeel's art and design department can provide you with pictures and videos, according to your requirements.(including but not limited to the following platforms)
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A1: With your cooperation, we have 3 methods for your reference. For details, please contact our 7*24 hours online customer service
Q2: How about the delivery time?
A2: Mankeel has 6 International warehouses in UK/USA/Germany/Ireland/Poland/Belgium that can cover the entire territory of USA and Europe, and can complete the shipment and update the tracking number within 24 hours. For each product model, Mankeel has 1,800 units in stock to deal with urgent orders.
Q3: How about the product packaging?
A3: Mankeel uses environmentally friendly foam + carton + wrapping tape, and has passed a breakage test at a height of at least 175cm. The detailed test video can be found on the 7*24 hours online service.
Q4: What can I customize?
A4: Mankeel supports custom LOGO/carton/instructions/colors and so on. If you have your own product design, welcome to have a comprehensive talk with Mankeel's engineering department.
Q5: Are the batteries you use safe?
A5: All batteries in Mankeel have undergone 72 hours of 100% aging test before entering the warehouse. Mankeel has prepared MSDS certificate/UN38.3 certificate/sea and air transportation appraisal report, you can contact our 7*24 hours online service to
obtain them.
Q6: What should I do if I am not satisfied with the delivery?
A6: Please find 7*24 hours online service as soon as possible. Mankeel has a detailed after-sales service plan. For complicated matters, Mankeel will reply to you at least once every two hours until the problem is solved.
Q7: I don't know how to use it
A7: Mankeel has paper instructions and videos to teach you how to use it. You can also make a video call with Mankeel's 7*24 hours online service to learn how to use it.
Q8: How to get the discount?
A8: Please follow Mankeel's Alibaba store and collect your favorite products. From time to time, Mankeel will send you news about promotions and coupons. Of course, you can also ask 7*24 hours online service from time to time.
Q9: Can we become Mankeel's brand agents?
A9: Of course, it is very welcome. You can contact our 7*24 hours online service to obtain the agency agreement, talk cooperation requirements and legal details.
Q10: What can Mankeel do for our brand agents?
A10: Mankeel has a professional team of 135 employees, which can provide you with Price and market protection/After-sales service/Delivery time guarantee/Common marketing alliance/Material resource sharing.
Every product we offer includes a 180-day purchase protection plan at no additional cost. This coverage extends beyond a standard warranty, reflecting our confidence in product quality and our ongoing commitment to your satisfaction.
The protection plan is designed to provide practical help in real-world situations. Whether you encounter a manufacturing issue, a performance problem, or an unexpected accident, our team is ready to assist with clear, fair solutions.
What Is Covered
Manufacturing Defects
We replace items with material or workmanship flaws at no charge.
Performance Failures
Free repair or replacement if the product fails under normal use.
Accidental Damage
One-time courtesy replacement at a reduced price.
Zero Hidden Fees
All shipping costs for replacements and returns are covered.
How to File a Claim
How This Differs from the Warranty
The 180-day purchase protection includes accidental damage and performance failures that are typically not covered by a standard warranty. It provides an additional layer of support during the first six months after purchase, giving you greater confidence and peace of mind.
We want you to be completely satisfied with your purchase. If for any reason you are not fully happy, you may return your item within 30 days of delivery for a full refund. No lengthy forms, no unnecessary questions.
Our return policy is built on a simple principle: if the product is not right for you, we will make it right. We understand that online shopping involves trust, and we work hard to earn that trust with every order.
Return Eligibility
30-Day Window
Request a return within 30 days of delivery.
Original Condition
Unworn or unused, with tags and original packaging.
Proof of Purchase
A receipt or order number is required.
Fast Refund
Refund processed within 10 business days.
How to Start a Return
Returns & Exchanges Overview
Damages & Exchanges
Please inspect your order as soon as it arrives. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right. For exchanges, the fastest option is to return the original item and place a new order for the replacement.
We believe in the quality of our products, and we want you to share that confidence. Every product is backed by a 24-month warranty covering all structural and functional components, including zippers, buckles, straps, and fabric integrity.
The warranty is designed to be simple and accessible. You only need your proof of purchase to begin a claim, and our team will assess the issue promptly. If a manufacturing issue arises, we will make it right.
What the Warranty Covers
Comprehensive Coverage
Every part warranted for two full years.
Free Repair or Replacement
Whichever is faster, at no cost to you.
Quick Turnaround
Claims assessed within 1 business day.
Transferable
Warranty follows the product, not the owner.
How to File a Warranty Claim
Every order ships free—no minimums, no hidden fees. We currently deliver across the United States and are actively working to expand to more countries. We partner with reliable U.S. courier services to ensure your order arrives safely and on time.
Our delivery process is designed for transparency. From the moment you place your order to the moment it reaches your door, you receive clear updates at every stage. We carefully inspect each product before dispatch, and we provide tracking information as soon as your order ships.
Our U.S. Shipping Partners
USPS
Official national carrier with nationwide coverage.
UPS
Fast and reliable ground and express shipping.
FedEx
Express delivery with real-time tracking.
DHL eCommerce
Efficient parcel delivery for e-commerce shipments.
Delivery Process
Delivery Time Summary
Cancellations & Taxes
You may cancel your order at any time before it ships. All product prices include applicable taxes, and there are no additional VAT or customs fees for orders delivered within the United States.
Whether you have a question, need help with an order, or just want some advice, our support team is available around the clock. We don't just respond to messages—we work with you to find real solutions that fit your needs.
Our support specialists are trained to handle a wide range of requests, from product recommendations to technical troubleshooting. No matter the question, you can expect a professional and friendly response.
How We Can Help
Product Guidance
Our experts help you choose the right product.
Order Assistance
Modify orders, track shipments, or speed up delivery.
Warranty & Returns
Start claims or returns quickly and easily.
Technical Troubleshooting
Step-by-step solutions for product issues.
Contact Information
24/7 Phone
+1 (209) 280-3200
support@hekomart.com
Address
3401 Dale Rd, Modesto, CA 95356
Support Hours
Available 24 hours a day, 7 days a week
