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Electric Scooters >>

HKM-3899347 1200W Off-Road E-Scooter 11 Inch Knobby Tires 624Wh 25 Mile Full Suspension 331 lb LED Lighting 62 lb Net


$799.99
Color:
- Black
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In Stock | Secure Checkout | Express Delivery

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HKM-3899347 · electric scooters · see the specifications below (metric and US units listed) · 62 lb (28 kg)

Full Suspension and Disc Brakes on a 62 lb Off Road Chassis1200W Off Road 11 Inch 62 lb 25 mi

A 1200W brushless hub, a 48V 13Ah pack worth 624Wh, and 11-inch off-road tyres on an aluminum and steel frame. Full suspension, disc brakes, a 19 to 25 mile range, a 31 mph top speed, a 331 lb load rating and LED lighting front and rear.

Eleven-inch off-road tyres are the reason to pick this over a city scooter. A larger, knobbier contact patch turns gravel tracks, packed dirt and broken pavement from a compromise into a surface the scooter handles, and the full suspension is what keeps the deck from kicking when the ground is rough.

The honest trade is weight and range. At 62 lb it is a two-handed object for a flight of stairs, and 624Wh returns 19 to 25 miles rather than the 40-plus of the big-pack machines.

At a Glance

  • Model — HKM-3899347
  • Motor — 1200W brushless hub
  • Battery — 48V 13Ah, 624Wh
  • Range — 19 to 25 miles (30 to 40 km)
  • Top speed — 31 mph (50 km/h)
  • Tyres — 11-inch off-road
  • Suspension — Full suspension
  • Brakes — Disc brakes
  • Frame — Aluminum alloy and carbon steel
  • Load — 331 lb (150 kg)
  • Net weight — 62 lb (28 kg)
  • Lighting — LED headlight and rear lighting

Frame, Motor and Deck

Wheel size is the single biggest handling decision on a scooter. Eleven-inch tyres roll over a kerb lip, a drain cover or a rut that a 8.5-inch wheel drops into, and the extra sidewall absorbs a useful amount of impact before the suspension has to.

That is what makes an off-road scooter usable on a farm track rather than merely advertised for one.

Full suspension then does the rest. Front and rear travel keep both tyres loaded over washboard and roots, and the deck stays level instead of pitching your weight forward over every bump — which is the difference between riding a rough track and surviving it.

  • Type: Off-road electric scooter, 1200W
  • Motor: 1200W brushless hub
  • Voltage: 48V
  • Battery: 13Ah lithium-ion, 624Wh
  • Range: 19 to 25 miles (30 to 40 km)
  • Top speed: 31 mph (50 km/h)

The frame is a mix of aluminum alloy and carbon steel: aluminum where weight matters, steel where the loads are highest. That is a sensible way to build an off-road scooter, and it is why the machine weighs 62 lb rather than the 33 lb of a pure pavement commuter.

Battery, Range and Charging

A 1200W hub is enough to climb a fire-road gradient with a 150 kg rider and enough to pull away from soft ground without a run-up.

It is not a drag motor: 31 mph is the ceiling, and the acceleration curve is progressive rather than violent, which is what you want on loose surfaces.

The 624Wh pack returns 19 to 25 miles, and off-road tyres are part of the reason the figure is modest: knobby tread has more rolling resistance than a slick, and rough ground costs energy.

Plan the ride on 19 miles and treat the rest as margin. Charging takes six to eight hours from empty, so the routine is overnight.

Who It Fits and How It Rides

Check the pads often; off-road use wears them faster than commuting does. Thirty-one mph is a private-ground figure in every state.

Scooter law varies by city and state with caps at 15 and 20 mph in many places, so an off-road scooter belongs on private land or a legal trail system, and a helmet is not optional on any of them.

  • LED lighting front and rear is included
  • The 331 lb load rating covers a rider and a pack
  • Tyre pressure is the setup that matters a great deal on an off-road scooter
  • Dropping a few psi widens the contact patch and softens the ride on gravel

What's in the Box

HKM-3899347 ships in one carton with the the product and the parts listed above. Check each item against the list before the first use, and keep the carton for the first month in case something has to go back.

Color and Finish

Charge fully before the first ride, then keep the pack between 20 and 90 percent for daily use. A 624Wh pack that is always left full loses capacity faster than one held at about 60 percent, so charge before a ride rather than after one, and store it half full if the scooter sits for a month.

Check tyre pressure before every ride — on knobby tyres it changes both grip and range.

Battery Care and Maintenance

Check brake pads every few rides in off-road use, the stem latch and deck bolts monthly, and look at the suspension bushings for play at the same time.

On gravel and packed dirt the 11-inch tyres and the suspension work together: the tyre conforms, the suspension absorbs, and the scooter tracks straight where a small-wheel machine would be skipping.

On pavement it rolls with a hum and a slightly slower turn-in, which is the cost of the tread and the rotating mass. Disc brakes at both ends are the right hardware at 31 mph.

Brake rear first, then add front pressure progressively — with your weight high and forward, a front-only grab on a loose surface is how a scooter goes down.

Specifications

Model HKM-3899347
Type Off-road electric scooter, 1200W
Motor 1200W brushless hub
Voltage 48V
Battery 13Ah lithium-ion, 624Wh
Range 19 to 25 miles (30 to 40 km)
Top speed 31 mph (50 km/h)
Tyres 11-inch off-road
Suspension Full suspension
Brakes Disc brakes
Frame Aluminum alloy and carbon steel
Load 331 lb (150 kg)
Net weight 62 lb (28 kg)
Lighting LED headlight and rear lighting
Charge time 6 to 8 hours
Typical use Farm tracks, fire roads, gravel lanes

Frequently Asked Questions

How far does it go off-road?

19 to 25 miles on the listed figure, and soft ground costs more than gravel. Plan on 19 and keep the remainder as margin.

Are 11-inch tyres much better than 10-inch?

They roll over kerbs, ruts and drain covers instead of dropping into them, and the sidewall absorbs more before the suspension works. On rough ground it is a real difference.

Is 31 mph street legal?

Not in nearly every place — city and state caps often sit at 15 or 20 mph. Check local rules; this is a private-land and trail machine.

Can one person lift it?

62 lb is a two-handed lift for nearly all riders. It suits a garage or a van rather than a daily flight of stairs.

What maintenance does it need?

Tyres and pads wear faster off-road. Check the stem latch, deck bolts and suspension bushings monthly, and wipe the stanchions after wet rides.

What warranty is included?

24 months parts and labor on manufacturing defects from delivery, plus 180 days purchase protection and a 30 day money-back window. Tyres and pads are wear items.

Service and Policies

Coverage that lasts beyond the box. Orders ship free with a tracking number in 2 to 5 business days. From delivery, the product is protected for 180 days against manufacturing defects and transit damage, returnable within 30 days for a full refund, and covered by a 24-month parts-and-labor warranty on manufacturing defects. Four policies, one idea: ship it free, protect it for 180 days, take it back for 30, and stand behind it for two years.

Free Shipping on All Orders

Every order ships free. Handling Time: 0-1 business days (Monday to Friday). Transit Time: 2-5 business days (Monday to Friday). A tracking number is emailed as soon as the parcel leaves our warehouse.

180 Days Purchase Protection

Your purchase is protected for 180 days from the delivery date against manufacturing defects and damage in transit. If something arrives wrong, we make it right.

30 Days Money-Back Guarantee

Not completely satisfied? Request a return within 30 days of delivery for a full refund. We keep the process simple and hassle-free.

24 Months Warranty Service

The product is covered by a 24-month warranty from the delivery date against manufacturing defects. Coverage includes parts and labor; normal-wear items are excluded.

HKM-3899347 · 1200W off-road electric scooter · 48V 13Ah 624Wh pack · 19 to 25 mile range · 31 mph top speed · 11-inch off-road tyres · full suspension front and rear · disc brakes · aluminum and carbon steel frame · LED lighting front and rear · 331 lb load rating · 62 lb net weight · 6 to 8 hour charge · ships free with tracking · 24 month parts and labor warranty · 331 lb (150 kg) · Folding · 31 mph (50 km/h) · folds for storage

Every product we offer includes a 180-day purchase protection plan at no additional cost. This coverage extends beyond a standard warranty, reflecting our confidence in product quality and our ongoing commitment to your satisfaction.

The protection plan is designed to provide practical help in real-world situations. Whether you encounter a manufacturing issue, a performance problem, or an unexpected accident, our team is ready to assist with clear, fair solutions.

What Is Covered

Manufacturing Defects

We replace items with material or workmanship flaws at no charge.

Performance Failures

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Accidental Damage

One-time courtesy replacement at a reduced price.

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Contact Us
Reach out with your order number and a brief description of the issue.
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Quick Review
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Resolution
Most claims are resolved within 48 hours.
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Replacement/Repair
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How This Differs from the Warranty

The 180-day purchase protection includes accidental damage and performance failures that are typically not covered by a standard warranty. It provides an additional layer of support during the first six months after purchase, giving you greater confidence and peace of mind.

Please Note: During the 180-day protection period, we cover all shipping costs for replacements and returns. There are no hidden fees.

We want you to be completely satisfied with your purchase. If for any reason you are not fully happy, you may return your item within 30 days of delivery for a full refund. No lengthy forms, no unnecessary questions.

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Return Eligibility

30-Day Window

Request a return within 30 days of delivery.

Original Condition

Unworn or unused, with tags and original packaging.

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A receipt or order number is required.

Fast Refund

Refund processed within 10 business days.

How to Start a Return

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Contact Us
Email info@hekomart.com to request a return.
2
Receive a Prepaid Label
We send you a return shipping label at no cost.
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Ship the Item
Send it to: 3401 Dale Rd, Modesto, CA 95356.
4
Receive Your Refund
Processed within 10 business days after approval.

Returns & Exchanges Overview

Countries ServedUnited States
Returns AcceptedDefective & non-defective
ExchangesAccepted
Product ConditionNew only
Return Window30 days
Return MethodIn store, by mail
Return LabelIncluded, free
Restocking FeesNone
Refund Processing Time10 business days

Damages & Exchanges

Please inspect your order as soon as it arrives. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right. For exchanges, the fastest option is to return the original item and place a new order for the replacement.

Refund Reminder: Once approved, refunds are processed within 10 business days. The time it takes for the funds to appear in your account may vary by bank.

We believe in the quality of our products, and we want you to share that confidence. Every product is backed by a 24-month warranty covering all structural and functional components, including zippers, buckles, straps, and fabric integrity.

The warranty is designed to be simple and accessible. You only need your proof of purchase to begin a claim, and our team will assess the issue promptly. If a manufacturing issue arises, we will make it right.

What the Warranty Covers

Comprehensive Coverage

Every part warranted for two full years.

Free Repair or Replacement

Whichever is faster, at no cost to you.

Quick Turnaround

Claims assessed within 1 business day.

Transferable

Warranty follows the product, not the owner.

How to File a Warranty Claim

1
Contact Support
Send us a message with your proof of purchase.
2
Assessment
Claims typically assessed within 1 business day.
3
Repair or Replacement
We repair at no charge or ship a new one.
4
Enjoy
Your product is back in proper working order.
Good to Know: Our warranty process is simple and straightforward. You only need your proof of purchase to get started.

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Order Placed
Your order is confirmed and entered into our system.
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Processing & Quality Check
Handling time: 0–1 business days (Mon–Fri).
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Shipping Transit
Transit time: 2–5 business days (Mon–Fri).
4
Delivered
Your package arrives with full tracking.

Delivery Time Summary

Handling Time0–1 business days
Transit Time2–5 business days
Order Cut-Off Time05:00 PM EST
Shipping CostFree on all orders

Cancellations & Taxes

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Please Note: All products go through a short handling process before shipping, which is why there is a brief processing time on orders. We appreciate your patience.

Whether you have a question, need help with an order, or just want some advice, our support team is available around the clock. We don't just respond to messages—we work with you to find real solutions that fit your needs.

Our support specialists are trained to handle a wide range of requests, from product recommendations to technical troubleshooting. No matter the question, you can expect a professional and friendly response.

How We Can Help

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Step-by-step solutions for product issues.

Contact Information

24/7 Phone

+1 (209) 280-3200

Email

support@hekomart.com

Address

3401 Dale Rd, Modesto, CA 95356

Support Hours

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